Additional Assistance
The first line of each directory entry provides the name of the organization in bold text. The next four lines show its mailing address, phone number, and fax number. The next two lines show the organization’s contact person and their title, followed by the contact person’s e-mail address and the organization’s website URL (if any).

Next come nine questions intended to inform the reader about the range and quality of the organization’s services. First comes a brief statement of the organization’s mission or primary purpose (if any). Next comes a list of that organization’s primary services (with any pricing information they provided in parentheses).

Third comes the primary type of clientele the organization serves, so the reader can decide if they are eligible for the organization’s services. This directory specializes in organizations that primarily or exclusively serve older adults and retirees.

The fourth entry provides the number of full-time, part-time, and volunteer employees the organization has, which gives the reader an idea of its size and scope. The fifth entry shows what credentials the organization’s professional staff members hold; i.e., how well trained they are and what services they are licensed or certified to perform.

The next entry lists approximately how many clients/patients/participants the organization serves each year, which is another indicator of its size and scope. The reader can also compare this entry with the number of personnel in entry four to get an idea of the staff-to-client ratio in each organization.

The seventh entry shows whether the organization is accredited (certified for quality of service by an outside agency) or not. For example, health service providers should be accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

The eighth entry asks whether the organization provides any special services or pricing for senior citizens, which we are obviously encouraging as many organizations as possible to do. The ninth and final entry is labeled “Comments”, which provides space for the organization to insert any additional information for the reader it would like.