Treating students, and one another, in a manner that demonstrates their value and importance.
Students receiving quality education inside and outside the classroom to prepare them for their future as productive, responsible, healthy citizens.
University visitors receiving a tour that elevates our campus over any
Staff and faculty communicating effectively with each other to design, and help our students navigate, our processes as quickly as the students’ effort allows.
“Colleges are starting to see higher education in business- like realities. They are realizing that revenue depends on selling the college (recruitment) to its customers (students and parents). Sales (enrollment) are made based on the college’s brand (image), product (courses, programs, degrees), and by creating a connection with the customer (customerservice).”
EmbracetheOxymoron:CustomerServiceinHigherEducation, Neal Raisman, PhD (LRP Publications:2002)
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