COASTAL CAROLINA UNIVERSITY
Office of Financial Aid

INSTRUCTIONS:This survey has been designed by the Coastal Carolina University Office of Financial Aid to assess your satisfaction with our financial aid services and to help us improve our services and programs. Please read the questions below, select the responses that best describe your experience, and submit the completed form. Please complete by December 15th, 2006

1. Please indicate your grade level. Freshman Sophomore Junior Senior Graduate Student	2. What if any, type of financial aid did you apply for and receive for the 2006-2007 academic year? Grants Loans Scholarships College Work-Study not applicable	3. Have you ever visited our website at www.coastal.edu/financialaid? Yes No Did not know about the website
4. If yes, what motivated you to visit our website: General Financial Aid Information How to apply for Financial Aid Scholarship Opportunities/Application Loan Information/How to Apply Financial Aid Forms	5. How many times have you visited this website in the last year? 1 to 5 times 5 to 10 times 10 or more times Have not visited the site	6. Did you find the information on the website useful? Useful Moderately Useful Not useful at all
7. Are you aware that students can access award letter information, documents needed, account activity, make payments, and print out the 1098T for tax purposes on their WebAdvisor (utilized with their student pin)? Yes No Not sure	8. How offten do you access your Coastal e-mail account? Every day Once a week Twice a week Once a month Once a semester	9. Occasionally, additional information is requested to complete the student financial aid package. How were you, if applicable, notified that additional information was needed? Postal Mail E-mail Accessing WebAdvisor Telephone Call Office Visit
10. Which interaction listed in question 9 was the most effective and ineffective method? Please place and (I) beside the ineffective and and (E) for the most effective. Postal Mail E-mail Accessing WebAdvisor Telephone Call Office Visit	11. The office of Financial Aid experiences a high volume of calls in peak season. When it's necessary to leave a message for a return call, how long did it take to receive a call back from a staff member? 1 to 12 hours 12 to 24 hours More than 24 hours Did not get a return call	12. Are you aware that the FAFSA must be completed each year (March 1st is our Priority Date) in order to receive financial aid for the following academic year? Yes No
13. Completing the FAFSA online speeds up the process. Do you, or your parents have a PIN "electronic signature"? Yes No - if not, apply for a PIN through www.pin.ed.gov	14. During which of the following hours are you most likely to contact the Financial Aid Office? (Please mark only one choice) 8am-10am 10am-Noon Noon-2pm 2pm-4pm 4pm-6pm	15. How would you rate the overall service of the Office of Financial Aid? Excellent Above Average Average Below Average Poor
16. Prior to attending CCU, how well informed were you regarding the cost of attendance? (1 being Not well-informed and 5 being very well-informed) 1 2 3 4 5	17. If you utilized the student loan programs, please rate the quality of service you received in each of the following areas: Poor to Excellent (1 to 5) Clarity of written information Timeliness of lender response Loan Counseling Services
18. Please add any comments or suggestions you may have about the Office of Financial Aid and/or the financial aid website:

Please indicate the following costs associated with your housing status. Please keep in mind your figures will be used to determine the 2007-2008 Cost of Attendance budgets for the student body. Accuracy is crucial.

	Books/Supplies (Semester)	Transportation (month) gas, insurance, repairs, etc.	Personal items (monthly) Clothing, toiletries, etc.	Housing (monthly)	Food (monthly)
Living on campus:	$	$	$
Living with parents:	$	$	$	$	$
Living off campus:	$	$	$	$	$

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