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About ITS

Mission Statement

It is the mission of Information Technology Services to provide emerging, reliable, and cost-effective technology resources and services to enhance student learning and improve teaching as well as augment research and administrative functions.

Information Technology Services is managed by:

Abdallah Haddad
Chief Information and Technology Officer/CIO

ITS Services

Information Technology Services is broken down into functional groups to better serve the Coastal community. They are listed below. To obtain general technical support, please submit a Help Desk Ticket.

Academic Computing Services is responsible for supporting faculty and staff with their technology requirements. Specific areas of support include software installation, hardware and software troubleshooting, training, hardware and software purchases, and technology integration.

Administrative Computing is responsible for the development, implementation, and maintenance of all mission critical software applications and web development, along with the software's associated server hardware. Specifically, a crew of seven programmers implement, customize and maintain Datatel Inc.'s Colleague comprehensive administrative software product. This unit also supports multi-user applications and office automation needs for their assigned administrative area. Two system administrators work with the team to administer IBM UNIX servers and over 40 Linux Servers. The group is also responsible for the development and management of the official University website, and the development of a multitude of in-house web, and mobile device applications.

Web Group is responsible for the development and maintenance of the official University website. The Group works in collaboration with University Communication to ensure that the appearance of University Web sites meet University marketing guidelines.

The primary function of the Web Group is web programming - creating the behind-the-scenes dynamic functionality of a site - in order to assist each department in displaying accurate, up-to-date content. In addition, the WebGroup provides assistance in content updates on University departmental sites, and also implements redesigns in collaboration with University Communication.

Application Support Services is responsible for procurement, implementation and maintenance of hardware platforms and application servers on campus.

Network Support Services is responsible for supporting and managing the voice and data network hardware and hardware configuration on campus. This includes installation, configuration, integration, troubleshooting, and purchase consultation of all telephones, computers, network devices and associated peripherals.

Student Technology & Computing Services is dedicated to providing students with assistance on technical issues and technology-related projects to enhance their academic experience. SCS also maintains the general-access labs and micro-computer labs and supports residence hall computer operations.