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CCUApps FAQ
CCUApps is Coastal Carolina University's implementation of the Google Apps Education Edition suite of collaborative tools which includes Gmail, Google Calendar and Google Docs. When can the students use the new system? Effective Wednesday, January 12th, all incoming and outgoing student e-mail will be conducted via the new system. Will faculty and staff be affected? No. the new system is for students and will NOT affect the email system for faculty and staff or the way faculty, staff, and departments deliver e-mail to students. Faculty, staff, and departments will continue to communicate with the students the same as before. Will Blackboard e-mail be affected? No, the new system will NOT affect the email system for Blackboard. Faculty will continue to communicate with the students the same as before. Will my email address change? Although the physical e-mail address for students will change from username@coastal.edu to username@g.coastal.edu, e-mails sent to username@coastal.edu will continue to be delivered. For example, a message sent to student janendoe@coastal.edu or to janedoe@g.coastal.edu will be delivered successfully. This measure will ensure the non-interruptions of e-mails sent by professors, staff, or departments. Will user name and password change? No. Students will continue to use the normally issued usernames and passwords to access the new system. Will the old e-mail system still be available for access? Yes. The old e-mail system will be available for a period of 60 days after the activation of the new e-mail to allow the students transfer old messages to the new system. How will the students access the new system? Student will log into mail.coastal.edu or ccuapps.coastal.edu with their CCU username and password. The new email system went live on Wed. Jan 12th, 2011, all new email messages are being sent to Gmail, and student's should use Gmail to both send and receive email. Can I keep my CCUApps account forever, just like a publicly available Google account? Only alumni will be able to keep their CCUApps account after graduation. How much data storage space will I get with my CCUApps Account? You may store up to 7 Gb of mail in Gmail. If you exceed your quota, senders will receive a bounce message indicating that you have too much email saved in Gmail. Google Docs allows you to keep specific amounts of certain file types. Read the Google Docs File Size Limits Page for details. There is no file limit on Google Calendars. What about privacy? If you have concerns about storing your data with Google, you may find it helpful to read Google's Privacy Policies: http://www.google.com/Intel/en/privacy.html and http://www.google.com/support/a/bin/answer.py?hl=en&answer=60762 Which browsers work best with CCUApps? Google recommends that you use the most recent version of Firefox, Internet Explorer, and Safari when using Google Apps. Is there anything the students need to do to prepare for the process? No. When the new system becomes active on Wed., January 12th, students may want to transfer old e-mails to the new system or re-configure their mobile devices to connect to the new system. Instructions and support will be provided. Will there be training sessions available? Yes, there will be training sessions availble, starting in February. How do I access CCUApps on my phone? For now, to access your new e-mail account on your mobile phone, open your phone's web browser and go to http://ccuapps.coastal.edu. ITS is currently working with Google to enable mobile sync. How do I get help with CCUApps? For more information about CCUApps, students can go to http://www.coastal.edu/its/ccuapps/. In addition, ITS - Student Computing Services will be providing a series of workshops on CCUApps throughout the semester. If you require support please submit a Help Request Form or call the Tech Support Center at 843-349-2220. |
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