How do I receive technical support?
Departments and employees are assigned Information Resource Consultants (IRCs); the IRCs shall be the main point of contact when technical assistance is required. The IRCs are an essential component of the Academic Computing Services Group of Information Technology Services.

The IRC acts as a liaison to other ITS areas to help solve technical difficulties, including network, hardware, software, or e-mail issues. If the IRC cannot remedy the problem. she/he will consult and coordinate with other ITS staff members and work with the customer until the problem is resolved. Information Resource Consultants have offices all over campus in close proximity to their area of support. They can be reached via e-mail, telephone, via the ITS Job Request System, or in person.

Information Resource Consultants also have knowledge in many other technology areas such as teaching with technology, fighting viruses, and using the internet. They are available to work with you to determine your computing needs!

How should I request technical support?
Please use the ITS Job Request System or contact your IRC directly. You can contact the main ITS office at x2084 for urgent requests when the IRC is not immediately available.

Who is my IRC?
Your IRC can be found in the following list. Information Resource Consultants are a part of the Academic Computing Servicesgroup of the Information Technology Services Department.

Find your IRC :  ---Choose Location--- alkjdfaslkdjfasl;dkjfa;lsdkjf Faculty and Staff Supportalkjdfaslkdjfasl;dkjfa;lsdkjf Faculty and Staff Supportalkjdfaslkdjfasl;dkjfa;lsdkjf Faculty and Staff Supportalkjdfaslkdjfasl;dkjfa;lsdkjf Faculty and Staff Supportalkjdfaslkdjfasl;dkjfa;lsdkjf Faculty and Staff Supportalkjdfaslkdjfasl;dkjfa;lsdkjf Faculty and Staff Supportalkjdfaslkdjfasl;dkjfa;lsdkjf Faculty and Staff Supportalkjdfaslkdjfasl;dkjfa;lsdkjf Residential Life, Human Resources (Prudential Building), Elvington House (Environmental Health & Safety) alkjdfaslkdjfasl;dkjfa;lsdkjf Smart ClassroomsElvington House (Environmental Health & Safety)Faculty and Staff SupportFaculty and Staff SupportFaculty and Staff SupportFaculty and Staff SupportFaculty and Staff SupportFaculty and Staff SupportFaculty and Staff SupportHuman Resources (Prudential Building)Residential LifeSmart Classrooms