How do I receive technical support?
Departments and employees are assigned Information Resource Consultants (IRCs); the IRCs shall be the main point of contact when technical assistance is required. The IRCs are an essential component of
the Academic Computing Services Group of Information Technology Services.
The IRC acts as a liaison to other ITS areas to help solve technical
difficulties, including network, hardware, software, or e-mail issues. If
the IRC cannot remedy the problem. she/he will consult and coordinate with other ITS
staff members and work with the customer until the problem is resolved.
Information Resource Consultants have offices all over campus in close
proximity to their area of support. They can be reached via e-mail,
telephone, via the ITS
Job Request System, or in person.
Information Resource Consultants also have knowledge
in many other technology areas such as teaching with technology, fighting
viruses, and using the internet. They are available to work with you to determine
your computing needs!
How should I request technical support?
Please use the ITS Job
Request System or contact your IRC directly. You can contact the main ITS office at x2084 for urgent requests when the IRC is not immediately available.
Who is my IRC?
Your IRC can be found in the following list. Information Resource
Consultants are a part of the Academic Computing Servicesgroup of
the Information Technology Services Department.
Edward M. Singleton Building (1st floor, 2nd floor (Controller's Office), Georgetown Higher Education Center, Indigo Hall, Laurel Center, Myrtle Beach Higher Education Center, Eldred E. Prince Building, Waccamaw Higher Education Center
Arcadia Hall, Bill Baxley Hall, Evergreen, Hampton Hall, Kingston Hall (Admissions), Sands Hall, Student Center (1st floor), Student Health Center, Waccamaw Hall,Wheelwright Auditorium, Williams- Brice, Williams-Brice Annex (Athletics), Winyah House
