ITS Technical Support Survey

ITS Technical Support Survey
The Information Technology Services Department strives to provide its customers with quality and professional technical support. We are always looking to improve our services. Please take a moment to fill out this survey. It will take approximately 3 minutes to complete and is anonymous. Thank you for your participation.

How did you first learn about Information Technology Services technical support?

CCU Website
ITS Department
Faculty/Staff
Unsure
Other

What type of service(s) did you request from ITS?

(check all that apply)
IT Purchases and Consultation
Computer Setup & Installation
Software Installation
Telephone & Voicemail Services
Hardware and Software Support
Network Support
Training
Lab support
Web Support
Programming Support
Email Support
None
Other
If other, please indicate:

How did you submit your service request(s)?

(check all that apply)
Job Request System
Email
In Person
Telephone
Other
If other, please indicate:

How knowledgeable / technically competent was the person providing the service(s)?

How customer friendly was the person providing the service(s)?

How satisfied were you with the response time?

How satisfied are you regarding how well ITS keeps you informed of the technology issues and/or problems? (ie: servers down, Internet down, servers being updated, new server, new services, etc…)

What is your overall satisfaction with ITS support services?

What other types of services would you like to see ITS offer?

Please offer additional comments on how ITS can serve you better.

I am a

Faculty Member
Professional Staff Member
Support Staff Member
Other

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Thank you for your time! We appreciate your input.

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