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I Spy

CCU Atheneum
I Spy Carolyn Hickman-Williams: Service with a smile

A small mirror sits between two computer monitors on the uncluttered desk of Carolyn-Hickman Williams, employment coordinator for Coastal Carolina University’s Office of Human Resources and Equal Opportunity (HREO). The mirror isn’t used to apply or touch up makeup, however.

“I believe you can hear the smile on someone’s face,” says Hickman-Williams. “Your attitude comes through the phone. So every time my phone rings, I check the mirror and put a smile on my face.”

For 28 years,...


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