Credit Card Policy
When using a credit or debit card for transactions, a service fee is incurred. Some colleges and universities have discontinued accepting credit and debit card payments because of this. The University recognizes, however, that many students and families appreciate the convenience of using a credit or debit card for payment. Coastal Carolina University has been absorbing these charges, but will no longer do so because the funds associated with processing credit and debit cards have been paid out of tuition and other revenue, which reduces the dollars available for academic programs and services for all students. Therefore, effective December 3, 2013, all credit and debit card payments made by phone or online through WebAdvisor for student account balances, including tuition, fees, room/board, fines and other charges, will be subject to a percentage service fee of 2.7% charged to the individual card. The University will continue to accept VISA, MasterCard, Discover, American Express, and electronic checks, although there is no fee charged for electronic checks. The Office of Student Accounts will no longer accept credit or debit card payments by fax, but will accept cash, checks, money orders, and credit and debit cards in person.
Frequently Asked Questions:
What is a service fee?
A service fee is a fee charged by a credit card processor to a credit or debit card user making phone or online payments. Official Payments is the authorized payments processor for the University. All fees collected on credit or debit card transactions are paid directly to Official Payments. Coastal Carolina University does not receive any revenue from the fees.
Why are you charging a service fee?
In spite of the rising cost of credit and debit card processing fees, the University will continue to accept credit and debit cards. As previously stated, because the expense associated with processing credit and debit cards has been paid out of tuition and other revenue, the dollars available for academic programs and services for all students has been reduced. Thus, a service used by some students was being funded by all students. To be able to continue offering this convenience, the costs associated with processing credit and debit card payments will now be charged to the credit or debit card user.
How much is the service fee?
The service fee will be 2.7% of the total payment amount. It will be added to all credit or debit card payments when the credit card payment option is chosen online through WebAdvisor or by phone. The fee is non-refundable, even if the payment is reimbursed.
Will I be charged a service fee for purchases made at the bookstore, cafeteria, CINO card, the CINO Grill, or other departments?
No, they run independently from the Office of Student Accounts and make their own policies.
What credit or debit cards do you accept?
VISA, MasterCard, Discover, and American Express.
Can I still make payments by telephone or in person?
The Office of Student Accounts can accept credit and debit card information over the phone. However, the 2.7% service fee will still be incurred.
Payments can continue to be made by check or money order via mail, or by cash, money order, check, credit card or debit card in person at the Office of Student Accounts, without any service fees. Parents and students must have a credit or debit card in their name and present it to be processed.
Can I still pay online without paying a service fee?
To avoid the service fee, make online payments directly from any checking account using the electronic checks (ACH) option. Simply enter the bank routing and account numbers on the Official Payments website linked through WebAdvisor. Please note that Savings accounts and Home Equity accounts are non-transaction accounts on which electronic checks cannot be drawn. A $30 fee will be assessed for all returned checks.
Can I set up recurring payments?
No, recurring payments are not available at this time.
Do I have to have a WebAdvisor login to make a payment online?
Yes. For details on how a student can authorize WebAdvisor account access to a parent or guardian, click here. A parent or guardian can only be granted access by the student as mandated by the Family Educational Rights and Privacy Act (FERPA).
What are my methods of payment?
Coastal Carolina University offers several payment methods to students and parents:
In person in the Office of Student Accounts—cash, check, money order, or debit or credit card. Parents and students must have a credit or debit card in their name and present it to be processed.
By mail—check or money order
By wire transfer—electronic funds transfer from a person or institution
By phone—credit or debit card
Online via WebAdvisor/Official Payments—electronic check/ACH, or credit or debit card (VISA, MasterCard, American Express, and Discover)