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Frequently Asked Questions
When am I going to get my bill?
The Office of Student Accounts does not issue paper bills. All billing is done
through WebAdvisor. Each year we post a grid on the Student Accounts website
and on WebAdvisor that indicates when bills will be available online, when
payments are due and when the first financial aid disbursement of each semester
will occur. This year’s grid is located on the back of this brochure.
Where do I find my bill?
How to find your bill video
How do I read my bill/registration statement?
How to read your bill video
How long do I have to pay my bill?
Except for preregistration, all bills are due when they appear on your student
account. You can view your account through WebAdvisor. WebAdvisor is live
and shows payments, scheduling and changes as they occur.
How do I make a payment online?
Go to WebAdvisor. Check your account balance on the "Account Summary" screen. If your balance is accurate, you may proceed to the "Make a Payment" screen. If your balance is not accurate, please contact one of the following offices. Call the Office of Financial Aid and Scholarships if any scholarships or other aid are not showing up on your account: 843-349-2313. Call the Office of Student Accounts with any questions regarding your charges: 843-349-2159.
How do I know my payment was approved?
- A payment confirmation screen will appear. This screen displays the amount paid and a reference number. You will also receive an e-mail at your University e-mail address with the same information. This can serve as your receipt.
- If payment is not approved, check the credit card type, number, expiration date, and resubmit. If the credit card is declined, contact the issuing bank to insure sufficient available credit on the credit card and try again.
Why is my housing $50 more than my room cost?
The extra $50 showing on the Registration Statement (bill) is the processing fee that was paid when the Housing Application was completed. The Payments line will show where the $50 was paid. The $100 advance deposit will show on the Advance Deposit line once housing has been assigned.
How do I set up a payment plan?
The most convenient way to set up a payment plan is by clicking on the Payment Plan link in WebAdvisor. Please note: Simply paying a third of your balance online does not constitute setting up a payment plan. You must complete the online application, pay the setup fee, and agree to the terms and conditions before the plan is in effect. You can also set up a payment plan in person in our office.
Can I set up a payment plan for Maymester and summer term classes?
No, the payment plan option is only available for the fall and spring full terms.
Why does my bill say Tuition Debt Service and Tuition Renovation Expansion?
In an effort to increase transparency regarding how Coastal Carolina University uses academic fees/tuition to fund its operations, the University determined a need to breakdown the fees into the elements of its budget that your fees support. This includes:
- Operating Budget – Fiscal year operating costs
- Athletics – Student athletic fee
- University Activities Contingency – Funding to support approved university activities
- Debt Service – Funding to retire debt incurred as a result
of the construction of University infrastructure
- Renovation/Plant Expansion – Funding for renovation and expansion of facilities
I received an email stating that my financial aid disbursement check was mailed, but I haven’t received it yet. Can I get a new one?
We must wait two weeks from the date the check was mailed before we can issue a new one. If two weeks have passed and the check has not been delivered to you or returned to us, then we will stop payment on the check and issue a new one. Please make sure that the correct permanent home address is on file with the Office of the Registrar to ensure proper delivery.
Why can’t I ask about my child’s account? I pay the bill.
The Family Educational Rights and Privacy Act (FERPA) is a federal law that gives parents the right to have access to their children’s educational records, the right to have the records amended and the right to have some control over the disclosure of personally identifiable information from the educational records. However, when a student turns 18 years old or enters a postsecondary institution at any age, the rights under FERPA transfer from the parent to the student. This means that any record, be it academic, financial or judicial, will not be released to anyone other than the student without prior written permission from that student.
My student has signed me up for Parent/Guardian WebAdvisor. Why can’t you tell me what the miscellaneous charge on his/her account is?
FERPA does not permit us to discuss miscellaneous charges with anyone but the student, even someone to whom the student has granted Parent/Guardian access.
When will I get my excess financial aid money? Can I pickup my check?
No you may not pick up a check in our office. Unless you have set up direct deposit through WebAdvisor, your refund check will be mailed to your permanent address as maintained in the Office of the Registrar. Any credit on your account created by a Parent PLUS loan is refunded in the form of a paper check made payable to the borrowing parent and mailed to the permanent home address that is on file with the lender.
My 1098-T didn’t come in the mail. Can I get a copy of all that I’ve paid for the year?
1098-Ts are avaliable through WebAdvisor beginning Feb 1. Please note: The 1098-T reports what the University charged your student
in a given calendar year, not what you paid. However, we can provide the student with a copy of all the activity charges and payments upon the student’s request. The student can then provide that information to you.
I have a charge for Electricity Overages on my account? What are they?
Each student residing at University Place is allotted a set amount for electricity for each month. Students using more than this amount are responsible for the difference. This information is found in the Housing Licensing Agreement.
How long do I have to make changes to my meal plan?
You may change your meal plan during the first two weeks of the semester.
Do I have to have a meal plan?
All resident freshmen and sophomores are required to have one
of the four resident meal plans. Exemptions may be granted with
the submission of a doctor’s excuse. Requests for exemption
should be directed to the Office of University Housing
(housing@coastal.edu).
I have a Bursar hold on my account. What does this mean?
With the exception of a U2 which indicates that a student is on a payment plan, a Bursar hold indicates that a student has a balance on his/her Student Account that needs to be paid.
Can I charge books in the bookstore?
Yes, if you have borrowed more than you need to cover your balance at Student Accounts and if you’ve completed a Financial Aid Authorization form authorizing the use of these funds to be applied to all of your charges. (If the money is PLUS money, the parent’s signature is also required.) More information and the form can be found at: http://www.coastal.edu/financialaid/forms/facauf.pdf.
I have a 529 Plan. Who can help me?
Contact the banking institution that holds your 529 Plan. Each plan is different and your bank will be able to tell you how they disburse funds. For additional information, contact Lill Heit (lill@coastal.edu), who processes these funds once they are received by the University.
Can I cash a check in the Office of Student Accounts?
Student Accounts does not do any banking. There are several banks in the area with incentives for students who open accounts.
Can I use my financial aid for the next fall semester to pay my remaining spring (or summer) balance?
Future aid cannot be used on prior balances. Prior/delinquent balances can hinder registration, receiving transcripts and your diploma. Please pay all balances in a timely manner.
Why didn’t my loan check come in for the amount I borrowed?
Most student loans and PLUS loans have loan origination fees, a fee the lender charges you for borrowing money. This information should be found in the terms and conditions from your lender regarding the loan. We only see the full amount that was borrowed until the money actually arrives from the lender.
Where do I find WebAdvisor assistance?
Additional instructions are available http://www.coastal.edu/registrar/webadforstu.html.
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