Coastal Carolina University Customer Service Survey 1. Are you a:   Student   Parent or guardian of a student   Spouse of a student   2. How did you contact the Office of Financial Aid?   In person   Telephone   E-mail   Mail

3. Enter the date that you visited the Office of Financial Aid. Month --Click Here--JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember     Date --Click Here--12345678910111213141516171819202122232425262728293031     Year --Click Here--200820092010   4. What day of the week did you visit the Office of Financial Aid?   Monday   Tuesday   Wednesday   Thursday   Friday 5. What time of day did you visit the Office of Financial Aid?   Prior to 10 a.m.   10 a.m. - Noon   Noon- 2 p.m.   After 2 p.m. 6. Please indicate the name the Financial Aid Representative that assisted you.   --Click Here--CameronCarolineChrisChrystalEvelynDawnJenniferJudyKevinLisaLynetteMarvaMegSarahShavonneWendyDon't rememberNot Listed 7. State the degree to which you agree with each of the following statements:   Strongly disagree   Disagree   Somewhat disagree   Neither agree nor disagree   Somewhat agree   Agree   Strongly agree   The Office of Financial Aid is a pleasant and inviting atmosphere.               The Financial Aid Representatives are professional.               I am able to access a computer in the Office of Financial Aid if necessary.

8. Enter the date that you called the Office of Financial Aid. Month --Click Here--JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember     Date --Click Here--12345678910111213141516171819202122232425262728293031     Year --Click Here--200820092010   9. What day of the week did you call the Office of Financial Aid?   Monday   Tuesday   Wednesday   Thursday   Friday 10. What time of day did you call the Office of Financial Aid?   Prior to 10 a.m.   10 a.m. - Noon   Noon- 2 p.m.   After 2 p.m. 11. Was your call placed on hold?   Yes   No       12. How long was your call on hold?   A short time   Quite a while   Far too long     13. Please indicate the name the Financial Aid Representative that assisted you.   --Click Here--CameronCarolineChrisChrystalEvelynDawnJenniferJudyKevinLisaLynetteMarvaMegSarahShavonneWendyDon't rememberNot Listed

14. Enter the date that you e-mailed the Office of Financial Aid. Month --Click Here--JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember     Date --Click Here--12345678910111213141516171819202122232425262728293031     Year --Click Here--200820092010   15. What time of day did you e-mail the Office of Financial Aid?   Morning (6 a.m. - Noon)   Afternoon (Noon - 4:30 p.m.)   Evening (4:30 p.m. - 8 p.m.)   Late night (8 p.m. - 6 a.m.) 16. Please indicate the name the Financial Aid Representative that responded to your e-mail.   --Click Here--CameronCarolineChrisChrystalEvelynDawnJenniferJudyKevinLisaLynetteMarvaMegSarahShavonneWendyDon't rememberNot Listed 17. How quickly did the Office of Financial Aid respond to your e-mail?   Same day   Following morning   Following afternoon   Two days or longer

18. Enter the date that you sent your correspondence to the Office of Financial Aid. Month --Click Here--JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember     Date --Click Here--12345678910111213141516171819202122232425262728293031     Year --Click Here--200820092010   19. How quickly did the Office of Financial Aid respond to your correspondence?   Within 3 days   Within 4 - 7 days   In more than 7 days   They failed to respond 20. How did the Office of Financial Aid respond to your request?   E-mail   Telephone   Mail   21. Please indicate the name the Financial Aid Representative that responded to your correspondence.   --Click Here--CameronCarolineChrisChrystalEvelynDawnJenniferJudyKevinLisaLynetteMarvaMegSarahShavonneWendyDon't rememberNot Listed

22. Did you access the University's website?   Yes   No

23. State the degree to which you agree with each of the following statements:   Strongly disagree   Disagree   Somewhat disagree   Neither agree nor disagree   Somewhat agree   Agree   Strongly agree   It is easy to find information on the University's website.               I am able to find much of the financial aid information I need on the Financial Aid webpages.               The links on the Financial Aid webpages are helpful

24. State the degree to which you agree with each of the following statements:   Strongly disagree   Disagree   Somewhat disagree   Neither agree nor disagree   Somewhat agree   Agree   Strongly agree   Financial Aid Representatives are very responsive to my needs.               Financial Aid Representatives are genuinely concerned about me as an individual.               Financial Aid Representatives are able to provide me with the information that I need.               Financial Aid Representatives are not rushed and spend the necessary time with me to fulfill my needs.               Financial Aid Representatives provide me with accurate direction and guidance.               Financial Aid Representatives call me by name.               Financial Aid Representatives respond quickly to my requests for assistance or information.               Financial Aid Representatives are knowledgeable.               Financial Aid Representatives help me obtain all of the financial aid that I am eligible to receive.               Financial Aid Representatives are friendly and polite.               Financial Aid Representatives provide me with useful information.               Financial Aid Representatives are efficient.             25. State the level of your satisfaction with each of the following:   Very dissatisfied   Dissatisfied   Somewhat dissatisfied   Neither satisfied nor dissatisfied   Somewhat satisfied   Satisfied   Very satisfied   My Financial Aid Representative               Overall level of service received from the Office of Financial Aid               Total amount of financial aid awarded               Amount of scholarship funds awarded               Amount of grants awarded               Amount of student loans awarded               Amount of work study awarded
26. Please provide contact information (optional):   Name of student:   E-mail address:   Phone number:
27. Please enter any comments, concerns or suggestions below: