Our talented team of professionals is dedicated to creating educational opportunities for Coastal Carolina University faculty and staff to enrich their learning experiences. This is accomplished by maintaining a commitment to integrity and quality, and embracing best practices of learning, training and development in the workplace.
2017 TRAINING CALENDAR, OFFERINGS & REGISTRATION
For additional questions and further information about these online resources, please contact email@example.com
Coastal Carolina University is committed to providing access and reasonable accommodations for individuals with disabilities. If you have accommodation needs, please contact the Office of Training, Development and Service Excellence at firstname.lastname@example.org as soon as possible. A minimum of two weeks advance notice is requested to ensure reasonable support services are in place when training begins. Event accommodation requests should be made with the Office of Training, Development and Service Excellence at least five working days prior to the event.
Programs offered by the Office of Training, Development and Service Excellence:
Administrative Support Network (ASN)
The Administrative Support Network (ASN) is a group of administrative professionals who come together to learn, network and provide support. Members of this group are engaged in enhancing their professional development and active in contributing to the group’s success.
Feel the Teal® Service Excellence Modules
These eight training modules are designed to teach all CCU employees the skills and knowledge that is necessary to ensure our customers always Feel the Teal. Our mission is to positively impact the service culture through training and individual interactions. Employees who attend these eight two-hour training modules can expect high energy from the module leaders and are encouraged to actively participate. All sessions will include a handout and a PowerPoint presentation.
Feel the Teal® Student Series
The student series is designed to help student workers and leaders at CCU provide an excellent customer experience for everyone with whom they interact. These six one-hour training sessions cover topics and themes similar to the employee modules. However, each session has been customized to be applicable for all students. We hope to prepare students not only for their current jobs on campus, but whatever their future careers may have in store.
Feel the Teal® Service Mindset Series
For those employees who complete the eight service excellence modules, the question that is often asked is, “What’s next?” The Service Mindset Series offers a chance for employees to continue their service excellence training and education while also taking action. These four training sessions require that employees reflect on the service they provide both personally and departmentally.
Training Institute for Emerging Leaders, Managers and Supervisors
The Training Institute for Emerging Leaders, Managers and Supervisors will focus on building core leadership, management, and diversity and inclusion competencies that further enhance the knowledge, skills, and abilities of CCU faculty and staff. The focus of Track I is to develop and foster self-awareness strategies that participants can utilize to gain a better sense of themselves and a clearer plan to self-actualization. Track II, starting in September 2017, will focus on exploring leadership development competencies. Track III, debuting in September 2018, will introduce opportunities for participants to define their strategic philosophy and explore how it aligns, or not, with the University’s strategic plan.