Feel the Teal Service Excellence June 2013: Welcome to our new employees!
By CCU President David DeCenzo
On behalf of Coastal Carolina University, welcome to all of our new employees! I look forward to meeting each of you and personally welcoming you to the premier university of choice for both our students and our employees. CCU is made up of many valuable faculty and staff members who positively contribute to the service excellence of this university. We pride ourselves in how we treat each other and I hope you “feel the teal” throughout this beautiful campus.
Our university has a strong culture based on four service promises – principles, pride, politeness and professionalism. By always sticking to our principles (our integrity and traditions), we ensure that our customers receive the best educational experience possible. We stand proud for CCU, for our internal and external customers and for ourselves – wearing teal on Tuesdays is one of the ways we show our pride. We stress politeness in our service interactions by being approachable, accessible and courteous. We deliver professionalism in our classrooms, our student activities, our housing, our recreation and athletic programs, our community – in every endeavor of the institution.
We ask you to embrace and commit to these four service promises. All new employees (and staff who have not participated in the universitywide service training) are encouraged to sign up for the CCU Service Basics training. This training identifies what service is, discusses the five steps of service and challenges all employees to serve all customers with excellence. To sign up, please contact Eileen Soisson, director of service excellence, at esoisson@coastal.edu or call the Feel the Teal office at 843-349-2686.
Wednesday, June 26, Johnson Auditorium (Wall)
CCU Service Basics Training: 9 to 11 a.m.
Thursday, July 18, Johnson Auditorium (Wall)
CCU Service Basics Training 9 to 11 a.m. and 2 to 4 p.m.
Again, welcome to our new Coastal Carolina University employees!
Sincerely,
David A. DeCenzo
