Feeling the Teal with Chant 411
By David A. DeCenzo, CCU President
With students returning to campus in a short few weeks, I would like for us to be well prepared to deliver service excellence to each and every person we come in contact with through the CCU experience. Review your CCU Service Basics Training notes, and don’t forget to practice your Ten Foot, Five Foot rule and (two-fingered) Disney point. Be other-focused and solution-oriented. Know where to go and what resources you have to clarify a situation or answer a question.
The CHANT411 Program is a new resource available for all of us if we encounter a question we can’t answer. CHANT411 will find the appropriate information, seek out the answer and provide follow-up. With the motto of “Here When You Need Us,” CHANT411 is a central point of contact for students, families, faculty, staff and visitors who want a question answered or need guidance navigating the University system.
This program evolved from the original concierge idea that was announced back in January. In February, April Sager joined the CCU staff to build this new program. She held several focus groups with students to get feedback on the proposed concierge service. As a result of these focus groups and others with staff members, the program was reshaped somewhat and renamed CHANT411.
CHANT411 began its services with new student Orientation this summer and within the first few weeks received 184 inquiries. Chant 411 staffers may be contacted by phone, text, email or live chat on their website Monday through Friday from 8 a.m. to 6 p.m. Questions have ranged from “How do I find out who my adviser is?” to “Why do we wear teal on Tuesdays?” The response has been overwhelmingly positive as incoming students and families learn about CHANT411 and the service it offers.
April had this to share regarding what we can expect from CHANT411: “This summer has been a great trial run to prepare us for our official opening in the fall. You can expect our hours to increase in an effort to handle the calls, texts, emails, etc. We also want to make ourselves visible to the upperclassmen, faculty and staff who have not heard of CHANT411, so expect to see us all around campus!”
CHANT411 Kick Off Event
Monday, Aug. 19
10 a.m. to 2 p.m., Prince Lawn
Service excellence continues to be a top priority at Coastal Carolina University. The CHANT411 Program is one more way we can continue to grow our service culture and delivery. Thank you for the service you provide each and every day at CCU – it is much appreciated and noticed!
