Welcome to our new employees
On behalf of the Coastal Carolina University community, I would like to welcome all of our new employees! I look forward to meeting and personally welcoming each of you to the premier University of choice for both our students and our employees. CCU is made up of many valuable faculty and staff members who positively contribute to the service excellence of this University. We pride ourselves in how we treat each other, and I hope you “feel the teal” throughout this beautiful campus.
The Feel the Teal Service Excellence Initiative consists of eight modules, the first four of which are currently being offered. New employees should check the training schedule and enroll in the modules in order and as quickly as work schedules permits. Continuing employees should enroll in and complete the available modules to stay current. Module One, CCU Service Basics, explains our service expectations and the five steps all employees, regardless of departments or duties, should consistently follow in order to provide our students and co-workers with the extraordinary level of customer service they have a right to expect.
Together, we must build a strong, universitywide culture of exceptional service where everyone can “Feel the Teal.” By focusing on undergraduate and graduate academic excellence, student success in and out of the classroom, and outstanding customer service, we will have a positive impact on students’ willingness to learn and to be engaged in, not only their studies, but also experiential learning and leadership activities. Good customer service is a vital component of our ability to offer a first-rate product – a superior higher education. In his book, “The Power of Retention,” Neal Raisman asserts, “A good education with good customer service will make for greater retention, happier students and satisfied graduates who will support the school by becoming advocates for it.”
Again, welcome to our new Coastal Carolina University employees!
Sincerely,
David A. DeCenzo, Ph.D.
President
