Feel the Teal: September 2016 Welcome Back!
A new semester has begun, and this is a great time to be part of Teal Nation! The spirit of another exciting season can be felt throughout the Coastal Carolina University campus. As our national recognition continues to grow with the recent successes of University athletics and academics, people will continue to expect a higher level of service from CCU. We pride ourselves on the service provided by the amazing people who work and volunteer at Coastal. This semester is another opportunity for each of us to provide service excellence in every opportunity that presents itself.
I encourage all of our faculty and staff to take advantage of every “moment of truth” to make a Feel the Teal® connection with our customers. Be sure to practice the 5-foot, 10-foot rule; display civility at all times; offer assistance when you can; and introduce yourself to someone you don’t know. Feel the Teal® is a call to action for service excellence, an attitude, an inspired heart and mind, a champion spirit. This initiative is about delivering the best complete university experience through the creation of meaningful connections. We cannot lose that focus. Service excellence must be something deeply ingrained in the work we do on this campus throughout every area of CCU.
This semester will focus on the student side of service at CCU. Nick DeStefano will be leading several Feel the Teal® trainings for student workers and leaders. This training is important for our student workers since they represent our University and brand when they answer a phone call, greet a visitor or respond to an inquiry. I highly encourage all employees to stress upon their student workers the importance of attending these trainings.
It is my hope that all of our visitors, families, students, faculty and staff will feel an energy and enthusiasm that make them feel that they are part of Teal Nation. Together, we will create more “feel the teal” moments that positively enhance the University experience, create unique connections and improve retention efforts.
Sincerely,
David A. DeCenzo, Ph.D.
President
