Meet the Board - Coastal Carolina University
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Association of Service Excellence in Higher Education


Meet the Board

ASEHE President

Eileen Soisson
Executive Director of Training, Development and Service Excellence
Coastal Carolina University

Eileen Soisson has been with Coastal Carolina University since January of 2012 and serves as CCU’s executive director of Training, Development and Service Excellence. Service excellence is the primary focus of CCU President DeCenzo’s Feel the Teal initiative launched in August 2012. Feel the Teal plays a vital role in CCU’s campus’ retention efforts by cultivating pride, encouraging growth and providing continuous training and service resources for the university community. Soisson and her team are responsible for building a stronger sense of community and culture among Coastal Carolina University’s faculty, staff, students, alumni and all stakeholders through providing the infrastructure and service training needed to ensure a productive, supportive and educational work environment.

ASEHE President-elect

Matt Hawks
Associate Vice President for Human Resources and Risk Management
Rollins College

Matt Hawks serves as the chief HR & risk officer at Rollins College in Winter Park, Fla., where he leads the College’s HR and Risk Management staff. Hawks is a founding member and past chair of Rollins’ Service Excellence Team, a cross-functional management team charged with leading integrated, College-wide service improvement initiatives designed to enhance the overall service culture/experience for students, employees and other stakeholders. Prior to joining Rollins in 1996, he served in varied HR roles with the University of Michigan. He has been an active member of CUPA-HR since 1986 and is the former chair of CUPA-HR’s Southern Region and Florida Chapter boards. Hawks completed his MA and BA degrees at Michigan State University.   

Greg Thompson image

ASEHE Treasurer

Greg Thompson
Associate Vice President of Finance and Controller
Coastal Carolina University

Greg Thompson serves as CCU's associate vice president of finance and controller and has been with the University since 2009. He has participated in the University’s Feel the Teal initiative since its inception and has strived to implement those Service Excellence principals into the Financial Services departments of CCU. Additionally, he is a licensed CPA and serves on several local not-for-profit boards.

Headshot picture for secretary Heath Boice Pardee ASEHE Secretary

Heath Boice-Pardee
Associate Vice President for Student Affairs
Rochester Institute of Technology

Heath Boice-Pardee has worked as an administrator in higher education for nearly 25 years in a variety of administrative and teaching roles. He is currently the associate vice president for student affairs at Rochester Institute of Technology, and has served as interim senior vice president for student affairs. Additionally, he is a distinguished lecturer in the College of Applied Science and Technology at RIT and has developed a higher education administration master’s concentration focusing on service leadership, customer service and the student experience – a one of a kind program in the world. 

Boice-Pardee has taught for the University of Phoenix for over a decade and holds an appointment as an associate faculty member with the School for Advanced Studies where he was chosen as one of three faculty members to develop a Ph.D. in higher education program. He was awarded a prestigious research fellowship from the Center for Leadership Studies and Educational Research on the topic, Identifying Value in Higher Education: A Practitioner’s Perspective. His article based on that research, "Enhancing the Student Experience Through Co-Creation," was published by Wiley’s Recruiting and Retaining Adult Learners in October 2017. His first academic book, Elevating Customer Service in Higher Education: A Practical Guide (co-authored with Eileen Soisson and Emily Richardson) was published by Academic Impressions in 2018.