Resident Isolation and Quarantine Guide - Coastal Carolina University
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Resident Isolation and Quarantine Guide

Updated Thursday, January 13, 2022

Quarantine and isolation for ill or potentially ill residential students

CCU’s procedures for quarantine and isolation align with the CDC and SCDHEC guidance.

Quarantine is used to keep someone who might have been exposed to COVID-19 away from others. Quarantine helps prevent spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms.

Students who have been identified as a close contact of a positive COVID-19 case should self-quarantine, contact the COVID Call Center, and follow the guidelines set forth on the University's Quarantine & Isolation webpage

Isolation is used to separate people infected with the virus (those who are sick with COVID-19 and those with no symptoms but have received a positive test) from people who are not infected.

Students who test positive for COVID-19 should stay in their assigned residence space, with the exception of receiving medical care, contact the COVID Call Center, and isolate according to the guidelines set forth on the University's Quarantine & Isolation webpage.

Monitor your symptoms. If you have an emergency warning sign (including trouble breathing), seek emergency medical care immediately.

Quarantine and isolation operations for residents

University Housing is committed to providing safe, clean, and comfortable accommodations for residents required to quarantine or isolate.  While in quarantine or isolation, residents can expect an exceptional level of care as outlined in the Quarantine and Isolation Plan. 

University Housing’s facility profile includes spaces that comply with the relevant quarantine and isolation guidance from local, state, and federal authorities allowing residents assigned to these spaces to recover from illness and separate from others safely. Residents required to relocate will partner with a professional staff member to identify personal needs and make the transition as smooth as possible.

If it is in the best interest of the resident to quarantine away from campus or with a parent, they may do so and return to University Housing when quarantine or isolation has been concluded. Residents who select this option will need to remain in contact with the University’s Student Health Services and provide all necessary information before returning to their housing assignment.

Residents directed to quarantine or isolate must complete the COVID-19 Intake Form with a University Housing or COVID Call Center staff member. The form includes questions about prescription medication refills, dietary restrictions or preferences, food and medication allergies, and the need for additional personal care items. The information gathered on the intake form will provide campus partners important information to support the student for the duration of their quarantine or isolation.

In addition to the services listed above, the University will provide the following services to residents in quarantine or isolation:

  • Students should expect contact via phone from COVID Call Center staff for contact tracing purposes and remote monitoring of symptoms.  If symptoms change, the student should contact Student Health Services.
  • Meals and essential supplies will be delivered to the exterior door for pick-up; and
  • Trash will be collected during each food delivery. Residents should wait to place bagged trash outside their exterior door until staff confirm the timing of the food delivery and trash pick-up.

University Housing, Student Health Services, and the COVID Call Center will speak with the resident and provide important quarantine or isolation instructions and information:

  • How to complete the required self-monitoring and documentation of symptoms;
  • How to obtain access to medical care;
  • Rules restricting access beyond the approved quarantine/isolation space;
  • Proper procedures and PPE for waste pick-up and meal/essentials delivery;
  • Communication protocols;
  • Meal delivery schedule;
  • Sanitation procedures; and
  • Discontinuation of quarantine/isolation.


If the resident does not have their own mode of transportation/vehicle to get to Student Health Services, an outside outpatient testing center, and/or the residential facilities for COVID-19 positive and suspected positive housing, transportation can be provided by the University’s Transportation Services.  This service will be arranged by University Housing or the Call Center personnel.  Residents should use their personal transportation resource first, if available.

Meal Delivery Schedule

The standard food delivery schedule is daily (Monday - Sunday) with the food deliveries beginning at 5 p.m.  The deliveries will consist of one hot meal and additional meals that can be warmed up by the resident.  Breakfast, lunch, and dinner will be provided to ensure the resident is well-nourished during their time in isolation and quarantine. Each delivery will have enough food, beverages, and snacks for the student until the next standard delivery by providing a combination of pantry items and refrigerated meals.

For example, the food delivery on Friday evening will consist of:

  • One hot dinner for Friday evening
  • Breakfast items for Saturday
  • Lunch items for Saturday
  • Multiple beverages, fruit, and snacks

For residents that are instructed to isolate/quarantine on an off-schedule/off-hour (after the standard drop offs or early morning) an off-schedule food delivery will be made with one hot meal and enough food, beverages, and snacks to get the resident to the next standard delivery.  These deliveries can take place any time between 6 a.m. and midnight. 

When a new intake form is completed, it is important for the student to indicate when their last meal was as this ensures that the student receives the proper meals and allows for planning on when the next delivery makes the most sense.  

For example:
If the resident is instructed to isolate/quarantine on Wednesday evening (after 6 p.m.) and indicates that they already had dinner and they have snacks/beverages already in their room, then their off-schedule delivery of food would take place Thursday morning with the hot meal being Breakfast and enough food to get them to the next standard delivery.

Students’ meal plans will be deducted 3 meal swipes per day for each day that the quarantine/isolation food delivery is provided to them covers.  Students can check their meal swipe balance on the CINO Card website or using the GET Mobile App.

The CCUFoodCrew’s website ( lists the menu for the hot meals that will be delivered to the isolated and quarantined students under the “Students Under Care” heading.

Standard food deliveries include the following types of items:


Whole fruit: apples, oranges, bananas
Pudding: Chocolate or Vanilla
Assorted chips
Granola bars
Fruit Cups (peaches, pears, mandarin oranges, mixed fruit)
Muffins: Chocolate, Banana Nut, Blueberry
Danish: Cheese, Apple, and Raspberry
Apple Juice
Orange juice 


Uncrustables (Peanut butter and grape jelly)
Cold Sandwich
Cold entrée salad with protein
Hot entrée (includes a protein, starch, and vegetable)

Appropriate substitutions will be made to honor dietary restrictions, allergies, and dietary preferences in order to ensure that the residents are receiving proper nutrition throughout their isolation and quarantine period.

The University may need to adjust the meal delivery schedule to accommodate major University events.  Residents in quarantine and isolation will be made aware of any changes in the meal delivery schedule via their Coastal email and/or text message.

How to Prepare

Being prepared for the potential need to isolate or quarantine will help the student transition and be successful during their time in isolation and quarantine.

Important personal care items to have ready:

  • Masks/Facial Coverings
  • Comfortable Clothing (tops, bottoms, undergarmets, socks, pajamas, shoes)
  • Face and body cleansing soap
  • Toothbrush and toothpaste
  • Shampoo/Conditioner
  • Bath Towels
  • Floss
  • Contact Lens
  • Contact solution and case
  • Glasses
  • Body lotion
  • Cotton swabs
  • Facial tissue
  • Feminine Hygiene products
  • Deodorant
  • Cough Syrup
  • Tylenol or other over the counter pain killers
  • Any Prescription medications (14 day supply)
  • Thermometer
  • Phone and charger
  • Laptop and charger
  • A pillow
  • Any materials needed to continue online classes (books, notebooks, paper, pen, pencils, earbuds/headphones)
  • Comfort and Entertainment Items (coloring books, crayons, movies, books, magazines, puzzles, playing cards)
  • Cleaning Supplies
  • While meals, snacks, and beverages will be supplied as outlined in the Food Delivery Schedule section it is suggested that the student have some of their favorite snack items on hand to provide additional comfort.

Fire/Emergency Evacuations

All facility alarms should be treated with responsible and urgent action. If you hear an alarm, you should gather your keys, CINO Card, mask, and exit the building immediately! Residents must obey the direction of all CCU staff in an emergency. Move far away from the building, remain calm, and physically distance yourself from others. You will be given permission to re-enter the building by Fire Safety staff or University personnel when the threat has been cleared.

Student Health Services

  • If you were tested off-campus and Student Health Services is not aware, please take the following steps:
    • Self-quarantine and/or self-isolate immediately;
    • Notify Student Health Services by emailing your laboratory test results to;
    • Contact the COVID Call Center via phone or email;
    • Notify your professors of your need to make accomodations for your period of isolation/quarantine, and let your professors know you have already notified Student Health Services.
    • Respond to any communication from CCU and/or local contact tracers promptly so as to help mitigate the spread of COVID-19.
    • Notify Student Health Services or your off-campus medical provider if symptoms change.
  • If you were tested on-campus at Student Health Services, please:
    • Self-quaratine and/or self-isolate immediately;
    • Notify your professors of your need to make accomodations for your period of isolation/quarantine, and let your professors know that Student Health Services is already aware;
    • Respond to any communication from CCU and/or local contact tracers promptly so as to help mitigate the spread of COVID-19;
    • Notify Student Health Services if symptoms change.

The Student Health Services MySHS portal will be the location for all official communication regarding the resident’s isolation/quarantine status including being released from isolation/quarantine.

Mail/Packages/Bookstore Items

If a resident has a necessary school related item needing to be picked up at the Post Office or the Chanticleer Store, the student must provide written notice via their CCU email address granting the Community Coordinator permission to retrieve the items. The Community Coordinator will retrieve the items and drop off to the resident following the proper COVID-19 guidelines similar to that of food deliveries.

Food/Grocery Deliveries by Door Dash, Instacart, etc.

Residents in isolation and quarantine are allowed to have deliveries from Door Dash, Instacart, etc. but please be aware of the following:

  • Q/I residents will still receive standard delivery of meals from CCU in order for the University to ensure that proper nutrition is provided.
  • Q/I residents who fail to inform vendor of the need for contactless delivery or Q/I residents interacting with others may result in removal from campus.
    • For residents in apartment-style exterior walk-up communities such as University Place, Woods, Gardens and off-campus Q/I locations, deliveries are acceptable if Q/I resident clearly specifies to the vendor that they require a contactless drop-off. Residents may not interact with vendor at all during the delivery. The vendor must drop items off in front of apartment door and depart immediately. Residents in Q/I can retrieve delivered items after washing their hands and wear a mask.
    • For residents in Chanticleer, Tradition, Teal, Singleton-Young, Ingle, and Eaglin halls, deliveries may only be picked-up outside of the building, therefore Q/I residents may only have these deliveries if they have a non-quarantined or non-isolation resident assist The non-Q/I resident may not interact with Q/I resident at all during the delivery. The non-Q/I resident will pick up from vendor and must drop items off in hallway in front of Q/I resident door. Residents in Q/I can retrieve delivered items after washing their hands and wear a mask.

Laundry Services

Residents in COVID-19 quarantine or isolation (Q/I) may participate in laundry services and launder up to three (3) small loads each Friday.  University Housing will provide Q/I residents special Laundry Loops that allow garment washing without individual item handling.  Garments are collected, laundered, and returned on the same day with no cost to residents.  Residents with skin sensitivities or allergies that need consideration should talk with their Community Coordinator prior to participating in Laundry Services.

Laundry Services will pick-up prepared garments between 10 a.m. – noon on Friday.  Three Laundry Loops and one plastic bag will be provided.  Q/I residents will received additional information directly once their Q/I intake process has begun.

For additional information, Q/I residents may contact their Community Coordinator or the COVID-19 Call Center.

Call Center

The University has implemented a Call Center for resident students that have general questions about the University’s COVID-19 response and quarantine/isolation processes.  The COVID-19 Call Center supports the University’s contact-tracing program and performs case management services for resident student quarantine and isolation operations.  Please note that the call center staff are not allowed to discuss or disclose the health status of students, faculty, or staff.

The COVID-19 Call Center can be reached at 843-349-4100.

Hours of operation:  Monday – Friday 10 a.m. to 8 p.m. and Saturday – Sunday noon to 8 p.m.

How COVID-related absences impact coursework

Click here to view the Letter from the Provost describing the variety of ways that faculty work with quarantined and isolated students to facilitate continued success in their classes.


Public Safety Emergency 843-349-2911; Non-emergency 843-349-2177

Student Health Services 843-349-6543

Counseling Services 843-349-2305

Dean of Students 843-349-4161

University Housing 843-349-6400

National Suicide Prevention Lifeline 1-800-273-8255

Telemental Health Appointment

Resident Isolation and Quarantine Guide PDF