COVID-19 FAQs - Coastal Carolina University
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COVID- 19 INFORMATION AND RESOURCES 

ABOUT COVID-19
What is COVID-19?

The basics about COVID-19 (novel coronavirus), how it spreads, how to protect yourself, symptoms, testing, and situation updates are all found in a comprehensive COVID-19 website provided by the Centers for Disease Control. Click here COVID-19 FAQs for the FAQ section of the Centers for Disease Control’s website.

The World Health Organization has also developed a short video – WHO: Coronavirus Q&A – providing detailed information about COVID-19.

What are the symptoms of COVID-19?

According to the CDC, symptoms of COVID-19 include fever, coughing, and shortness of breath.

The CDC also provides helpful information on Keeping Workplaces, Homes, Schools or Commercial Establishments Safe from COVID-19.

Have there been any confirmed cases of COVID-19 on our campus?

According to the CDC and South Carolina Department of Health and Environmental Control (DHEC), there have been no reported or confirmed cases of COVID-19 on our campus.

What should I do if I think I have COVID-19 symptoms?

According to CDC guidance, if you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as a fever, cough, or difficulty breathing, call your doctor.

If you are a student, call Student Health Services (SHS) at 843-349-6543 for guidance or your primary health care provider immediately. Tell your health care provider that you may have been exposed to COVID-19. This will help SHS or your primary health care provider’s office take steps to keep other people from getting infected or exposed.

If you are experiencing symptoms of COVID-19, you may choose to take advantage of a free virtual visit offered by MUSC Virtual Care. It is available free of charge in all counties in South Carolina.

McLeod Regional Medical Center is also providing a McLeod’s Telehealth, which is offering free screening tests for COVID-19.

Should I wear a face mask?

According to CDC guidelines, if you are sick, or if you are taking care of someone who is sick, you should wear a face mask when you are around other people or pets, and before you enter a health care providers office.

Based on new guidance from the CDC, the CDC is additionally advising the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.  Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

The cloth face coverings recommended are not surgical masks or N-95 respirators.  Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.

CCU ACADEMIC INSTRUCTION
Will the Academic Continuity Plan continue through summer?

Governor Henry McMaster announced a new directive on March 19, updating his charge to colleges and universities concerning operations in the wake of COVID-19.

Beginning Monday March 23, 2020, CCU classes will take place online and classwork will remain online for the rest of the Spring 2020 semester. Students are directed to CCU’s Academic Continuity Plan for guidance on the completion of coursework.

All summer school sessions are now online.

Are there new academic policies for the Spring? (Spring 2020 Exigency Policy for Students)
Will the University close the campus?

Coastal Carolina University asks all students to remain away from campus while online instruction is in place. Residential students who cannot remain off-campus may, in a limited number of circumstances, return to the residence halls only with prior approval. University Housing will contact all residents via their @coastal.edu email address by the end of the day on Monday, March 16, 2020, with additional information regarding the prior approval process. During this period, essential student services, including housing, dining, health, and safety, will be maintained on a modified basis.

We understand some members of our community may have concerns about necessary measures taken by the University in the event of widespread local, regional or national transmission of COVID-19. The University has extensive and thorough emergency procedures and is committed to doing everything it can to ensure the health and safety of our community. The University maintains regular contact with S.C. DHEC, the CDC, and S.C. government officials.

Can we continue to study in the library?

While students are not able to study in the Kimbel Library building, they can access a multitude of library services digitally. This brief video story outlines Kimbel Library’s digital resources:

Visit https://www.coastal.edu/library/ask/index.html for remote methods to contact the library.

Additional student academic services are also be available via online. CCU Provost Dan Ennis these services in a brief video story, including information on the Writing Center and the Math Lab, along with tips for online academic success here:

Can I take a class during the summer?

Yes. Summer classes will be offered and all will be delivered online. You can view the summer schedule online.

CCU OPERATIONS and SERVICES
Are there any personal resources available to students?
  • Counseling Services
    During this time of uncertainty, it is more important than ever to take care of your physical, emotional, and mental health. Counseling Services is now be offering tele mental health services for students in the form of consultations or online sessions if appropriate. To schedule an appointment, please call 843-349-2305. Counseling Services looks forward to hearing from you soon. 
  • COVID-19 & Student Health Service
    Students with general questions about COVID-19 may call Student Health Services (SHS) at (843) 349-6543; and when SHS is closed, students with questions about COVID-19 may call SHS’ after-hours consult a nurse at (843) 349-6543 (press 2 when prompted). Also, students may receive virtual COVID-19 screenings for free via the Medical University of South Carolina using the promo code COVID19.
  • Student Advocacy and Intervention
    The Student Advocacy and Intervention Team in the Dean of Students Office stands ready to support you with an array of resources.  Among the resources offered by Student Advocacy and Intervention are emergency Student Benevolence Funds.  While we would like to help each student in need with these funds, at this time we are focusing on helping students who have personally been diagnosed with COVID-19 or who have had an immediate family member diagnosed.  We have put out a call to alumni and donors to help raise funds so that we can expand that offering in the future to include students who have faced general financial hardships due to COVID-19. Other resources remain available to all students.
  • Dean of Students Open Office Hours
    Need some support but not quite sure where to turn?  Stop by for our drop-in virtual office hours here in the Dean of Students Office.  Virtual office hours will be listed on our website and updated on a regular basis.  Upcoming hours will post on April 7, 2020.
  • For additional services and availability please visit the Adjusted Hours & Services for Coastal Carolina University">Adjusted CCU Hours & Services webpage.
Coastal Carolina University has opened an appointment portal for a first-come, first-served, express check-out process for residential students from Saturday, May 23 through Sunday, May 31. Do students have to check out?

Residents do not have to check out during this period, but we highly encourage those residents who are able to check out to make an appointment. Residents who were given extraordinary approval to stay on campus may remain on campus, if necessary. These residents are also welcome and encouraged to use the appointment portal to select a check-out appointment if they are able. Those residents who are unable to move out at this time will be contacted by University Housing as soon as possible to schedule a move-out time. The next window for move-out appointments is unknown at this time. Therefore, we encourage residents who can check out to choose an appointment time and move out.

What can residents and families do to keep themselves and others safe when they come to campus?

Follow all CDC, local, state, and federal guidance regarding personal hygiene. If a resident or a family member of a resident has had symptoms of any illness within the past 14 days, we’re asking that they do not come to campus and do not select an appointment time. It remains true that our communities are only as safe as we make them together. University Housing and its many partner departments are following the available guidance and best practices to sanitize high-touch areas and mitigate the spread of this virus and will rely on residents and families to similarly aid in keeping themselves and others safe.

University Housing is operating a call center to assist with scheduling check-out appointments. How are you keeping those working in the call center safe and physically distanced from each other?

The call center is set up in a large event space on campus. Phones stations are distanced at least six feet apart and are regularly being disinfected.

Did CCU hold spring commencement ceremonies?

Coastal Carolina University launched its first virtual commencement ceremony on Friday, May 8, at 6 p.m., featuring a recorded message from alumnus and Emmy-nominated actor Michael Kelly.

President David A. DeCenzo presided over the ceremony for the spring Class of 2020, which was launched on the Coastal Carolina University YouTube channel. The virtual ceremony provided the opportunity for every Coastal Carolina University graduate to mark this momentous occasion and personal milestone.

Will the University provide housing and meal plan refunds/credits to students for spring semester?
What services are open and available?

We ask all students to remain away from campus while online instruction is in place. During this period, essential student services, including housing, dining, health, and safety, will be maintained on a modified basis. As Coastal Carolina University moves to online instruction related to COVID-19, these are the limited services that are available at this time.

How does CCU clean and disinfect?

Custodial Services at CCU uses an EPA-registered disinfectant to clean touch points, restrooms, locker rooms, classrooms, labs, and kitchens daily. There are also hand sanitizer dispenser stations throughout campus. Hand sanitizer can help prevent the spread of the virus, though the proper hand-washing technique is deemed more effective by the CDC.

In addition to the University’s comprehensive and ongoing cleaning program in academic, administrative, athletic, dining, and residential areas, custodial staff will increase cleaning frequency in high-touch public areas. This includes surfaces such as flush valves, sinks, door handles, banisters, water fountains, and elevator buttons.

While custodial services cleans public areas of campus, all faculty, staff and students are responsible for keeping their own work spaces clean. Single-use disinfectant wipes are provided in public areas and are recommended for thoroughly wiping down all human touch points within work spaces such as keyboards, public counters, credit card readers, phones, and shared surfaces and items.

Transportation services is also implementing cleaning the University’s shuttle buses with greater frequency.

The CDC provides specific guidance for how to clean and disinfect schools to help slow down the spread of infectious diseases.

WORKING THROUGH COVID-19
How will employees find the information they need about working through COVID-19?

What if I have symptoms and/or believe I may have contracted COVID-19?

Stay home. According to CDC guidance, if you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as a fever, cough, or difficulty breathing, stay home and call your doctor. Tell your health care provider that you may have been exposed to COVID-19. This will help the health care provider’s office take steps to keep other people from getting infected or exposed.

It is important that you contact your supervisor to let them know you will be out sick.

If you are experiencing symptoms of COVID-19, you may choose to take advantage of a free virtual visit offered by area health care providers. Be sure to enter the code COVID19.

Can supervisors allow employees to work remotely?

There may be certain circumstances which warrant an employee working from home on a limited basis due to University necessity or for medical reasons. Allowance to work from home will depend on the nature of the positions and individual circumstances. Such an arrangement requires approval from the employee’s department/division head.

How do I properly clean my personal workspace?

Below are some tips for keeping your personal work space sanitary. Please be sure to discard any used cleaning materials directly into a closed trash receptacle. Additionally, you must wash your hands thoroughly with soap after completing any of the items listed below.

Keep your keyboard and mouse sanitized.

  • Turn off your computer. If you have a wireless keyboard or mouse, remove the batteries. Using a 70 percent isopropyl alcohol wipe, Clorox disinfecting wipe, or Lysol disinfecting wipe, gently wipe both sides of your keyboard and the entire surface of the mouse. Be sure that the disinfectant wipe isn’t too damp. You can wring out the wipe first to discard extra moisture. Do not use wipes with bleach. Let your keyboard and mouse fully dry before powering the computer back on or replacing the batteries.
  • Using a 70 percent isopropyl alcohol wipe, Clorox disinfecting wipe, or Lysol disinfecting wipe, gently wipe down the entire surface of your phone. Be sure that the disinfectant wipe isn’t too damp. You can wring out the wipe first to discard extra moisture. Do not use wipes with bleach. Pay special attention to the handset, as it has been closest to your mouth. Let the phone fully dry before continuing use.

Keep your phone sanitized.

Keep your desktop sanitized.

  • Try to keep your desktop free from clutter. Once your desktop is free from clutter, wipe down the entire surface with a disinfectant wipe. Don’t forget to wipe underneath items that may still remain on the desk, such as a phone.
  • Try to keep snacks sealed, and after eating please ensure any mess is immediately remedied. Be sure to wipe down the surface after eating if you choose to eat in your workspace.

Keep food crumbs to a minimum.

Keep your mini-bin system clean.

Empty your mini-bin system regularly. Wipe down your mini-bin system with a disinfectant wipe after emptying. Try to take food waste and other large items directly to the central recycling station when possible. If you need more information on the location of a central recycling station or general mini-bin information, please visit the mini-bin program webpage.

Where can I get more guidance about working through COVID-19?
UNIVERSITY-SPONSORED TRAVEL
What if I have plans to travel?

At this time, all CCU-sponsored international travel by students, faculty or staff is suspended through August 15, 2020. Employee requests for exceptions should be made to the vice president of your area for consideration. This does not include personal activity, but we urge you to reconsider travel plans, especially to areas that have been impacted by COVID-19. The CDC has provided a search tool for COVID-19 Risk Assessment By Country and the International Air Transport Association provides updates to travel restrictions by country. If you have additional questions, the CDC has provided helpful COVID-19 FAQs for Travelers.

What if I am currently traveling or have recently traveled on a cruise?

According to CDC guidelines regarding COVID-19 and Cruise Ship Travel, individuals who have traveled on a cruise during the past 14 days should monitor their health and limit interactions with others for 14 days after returning from a cruise. The University will abide by this recommendation. Therefore, all students, faculty, and staff who have been on a cruise at any time during the past 14 days are asked to follow these guidelines, and do not report to school or work until the 14 days at home are completed.

What is the status of university-sponsored international travel programs?

Given the U.S. Department of State has now issued a worldwide travel advisory of Level 4 (Do Not Travel), the World Health Organization has declared COVID-19 a pandemic, and numerous restrictions have been put into place to slow the transmission of the virus, Coastal Carolina University has cancelled all university-sponsored international travel through August 15, 2020.  This cancellation affects all Maymester faculty-led education abroad  programs, all third-party short-term programs, all international internships, all faculty and staff travel and all faculty travel with students for research, competitions, and conferences.

Students, faculty and staff participating in these programs are being contacted by email on March 26 to inform them of the program cancellation, the refund process, and steps to take to get support in maintaining curricular progress toward degree completion and scholarship compliance. They are encouraged to check their email for further specific information and contact points for action and response.

If you have recently traveled, please review the CDC’s Guidance for Travelers Returning from High-Risk Countries.

To slow the spread of COVID-19 into the United States, the U.S. government has increased screening measures at airports and limited access to airports that travelers from abroad can enter the United States. The CDC is also working with state and local public health partners to implement after-travel health precautions. Depending on your travel history, you should plan to stay home for a period of 14 days from the time you left an area with widespread or ongoing community spread (Level 3 Travel Health Notice).

Additional questions may be added as needed. For the latest information be sure to review our Advisory page.