COVID-19 FAQs - Coastal Carolina University
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COVID-19 INFORMATION AND RESOURCES 

Communicating a positive COVID-19 test or a COVID-19 close contact exposure
As a student, what should I do if I think I have COVID-19 and should get tested?

Student Health Services (SHS) is the University’s clearinghouse for student COVID-19 case management.

  • Any student who believes they may have COVID-19 should contact SHS by calling 843-349-6543 to arrange to get tested.
  • Due to high call volume, you may need to leave a message, and a SHS staff member will call you back as soon as possible.
  • After-hour calls should follow the automated prompts to talk to a 24-hour nursing service if you feel you need additional immediate medical advice
  • Students should immediately take steps to isolate themselves until they are tested.
  • Students living in University Housing can contact their RA 24/7. Please find the RA on-call number for your community at this link: https://www.coastal.edu/housing/universityhousingdirectory/.
  • Resident students should contact their RA immediately if they need to be isolated or quarantined.
As a student, what should I do after I have been tested off campus?

If a student has already been tested off campus, that student should notify Student Health Services of their positive test results (and/or exposure to a close contact) as soon as possible via an e-mail to covid@coastal.edu.

  • SHS staff will then follow up with that student to gather appropriate contact tracing information and to provide additional direction regarding isolation and quarantine to ensure campus safety.
As a faculty/staff member, what should I do if I have concerns a student might be COVID-19 positive?

Any faculty or staff member who has information that a student (including student workers) might be COVID-19 positive, should send a brief e-mail from your CCU e-mail account to covid@coastal.edu.

  • Include the name of that student, their ID number (if known), and a brief summary of the information you know regarding this student’s potential positive status.
  • Student Health Services staff will then follow up with that student to gather appropriate contact tracing information and to provide additional direction regarding isolation and quarantine to ensure campus safety.
  • The faculty or staff member should also instruct that student to contact SHS by calling 843-349-6543 to arrange to get tested, if the student has not done so already.
  • If a student presents a letter from SHS to a faculty member stating the student has tested positive for COVID-19, there is nothing else that needs to take place on the reporting side. SHS will have already input the information in the reporting system. Faculty are advised to keep the notification as a matter of record for the class.
As a faculty/staff member, what are the COVID-19 testing and reporting procedures?

Human Resources is the University’s clearinghouse for employee COVID-19 data. Human Resources will work with Student Health Services to provide appropriate contract tracing if the faculty or staff member has been on campus this semester.

  • Any information regarding faculty or staff exposure or positive test should be communicated per HREO instructions.
  • Faculty and staff who need a COVID-19 test may contact Student Health Services by calling 843-349-6543 to arrange to get tested and immediately begin isolation.
  • Due to high call volume, you may need to leave a message, and a SHS staff member will get back to you as soon as possible.
  • Employees can find additional testing locations by visiting DHECs COVID-19 Testing Locations webpage.
  • Employees should contact Human Resources at 843‐349‐6496 with any questions.
ABOUT COVID-19
What is COVID-19?

The basics about COVID-19 (novel coronavirus), how it spreads, how to protect yourself, symptoms, testing, and situation updates are all found in a comprehensive COVID-19 website provided by the Centers for Disease Control. Click here COVID-19 FAQs for the FAQ section of the Centers for Disease Control’s website.

The World Health Organization has also developed a short video – WHO: Coronavirus Q&A – providing detailed information about COVID-19.

What are the symptoms of COVID-19?

According to the CDC, symptoms of COVID-19 include fever, coughing, and shortness of breath.

The CDC also provides helpful information on Keeping Workplaces, Homes, Schools or Commercial Establishments Safe from COVID-19.

What should I do if I have COVID-19 symptoms?

According to CDC guidance, if you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as a fever, cough, or difficulty breathing, call your doctor.

If you are a student, and you have COVID-19 symptoms, make an appointment with Student Health Services (SHS) by calling 843-349-6543 or visit the Student Health Services webpage,  or contact your primary health care provider immediately. Tell your health care provider that you may have been exposed to COVID-19. This will help SHS or your primary health care provider’s office take steps to keep other people from getting infected or exposed.

COVID-19 viral testing will be available through Student Health Services by appointment only for individuals who are symptomatic.

If you are experiencing symptoms of COVID-19, you may choose to take advantage of a free virtual visit offered by MUSC Virtual Care. It is available free of charge in all counties in South Carolina.

If you are experiencing symptoms of COVID-19, you may choose to take advantage of a free virtual visits noted on the SCDHEC website.

Should I wear a face mask?

The CDC affirms that cloth face coverings are a critical tool in the fight against COVID-19 that could reduce the spread of the disease, particularly when used universally within communities. Based on guidance from the Centers for Disease Control (CDC), there is increasing evidence that cloth face coverings prevent people who have COVID-19 from spreading the virus to others. The CDC provides important details about mask wearing including how to properly wear a mask, how to wash your mask, and the best types of face coverings for preventing illness.

Coastal Carolina University requires that all students, faculty and staff wear face coverings inside buildings, and outdoors when physical distancing cannot be practiced.

CCU OPERATIONS and SERVICES
Are there any personal resources available to students?
  • Counseling Services
    During this time of uncertainty, it is more important than ever to take care of your physical, emotional, and mental health. Counseling Services is now be offering tele mental health services for students in the form of consultations or online sessions if appropriate. To schedule an appointment, please call 843-349-2305.
  • COVID-19 & Student Health Service
    Students with general questions about COVID-19 may call Student Health Services (SHS) at (843) 349-6543; and when SHS is closed, students with questions about COVID-19 may call SHS’ after-hours to consult a nurse at (843) 349-6543 (press 2 when prompted). Also, students may receive virtual COVID-19 screenings for free via the Medical University of South Carolina using the promo code COVID19.
  • Student Advocacy and Intervention
    The Student Advocacy and Intervention Team in the Dean of Students Office stands ready to support you with an array of resources.  Among the resources offered by Student Advocacy and Intervention are emergency Student Benevolence Funds.  While we would like to help each student in need with these funds, at this time we are focusing on helping students who have personally been diagnosed with COVID-19 or who have had an immediate family member diagnosed. Other resources remain available to all students.
  • Dean of Students Open Office Hours

    Need some support but not quite sure where to turn?  Visit us during our drop-in virtual office hours in the Dean of Students Office. Virtual office hours will be listed on our website and updated on a regular basis.

  • For additional services and availability please visit the Adjusted CCU Hours & Services webpage.
What can residents and families do to keep themselves and others safe when they come to campus?

Follow all CDC, local, state, and federal guidance regarding personal hygiene. If a resident or a family member of a resident has had symptoms of any illness within the past 14 days, we’re asking that they do not come to campus. It remains true that our communities are only as safe as we make them together. University Housing and its many partner departments are following the available guidance and best practices to sanitize high-touch areas and mitigate the spread of this virus and will rely on residents and families to similarly aid in keeping themselves and others safe.

How does CCU clean and disinfect?

Custodial Services at CCU uses an EPA-registered disinfectant to clean touch points, restrooms, locker rooms, classrooms, labs, and kitchens daily. There are also hand sanitizer dispenser stations throughout campus. Hand sanitizer can help prevent the spread of the virus, though the proper hand-washing technique is deemed more effective by the CDC.

In addition to the University’s comprehensive and ongoing cleaning program in academic, administrative, athletic, dining, and residential areas, custodial staff will increase cleaning frequency in high-touch public areas. This includes surfaces such as flush valves, sinks, door handles, banisters, water fountains, and elevator buttons.

While custodial services cleans public areas of campus, all faculty, staff and students are responsible for keeping their own work spaces clean. Single-use disinfectant wipes are provided in public areas and are recommended for thoroughly wiping down all human touch points within work spaces such as keyboards, public counters, credit card readers, phones, and shared surfaces and items.

Transportation services is also implementing cleaning the University’s shuttle buses with greater frequency.

The CDC provides specific guidance for how to clean and disinfect schools to help slow down the spread of infectious diseases.

WORKING THROUGH COVID-19
How will employees find the information they need about working through COVID-19?

What if I have symptoms and/or believe I may have contracted COVID-19?

According to CDC guidance, if you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as a fever, cough, or difficulty breathing, stay home and call your doctor. Tell your health care provider that you may have been exposed to COVID-19. This will help the health care provider’s office take steps to keep other people from getting infected or exposed. HREO has provided additional guidance.

It is important that you contact your supervisor to let them know you will be out sick.

If you are experiencing symptoms of COVID-19, you may choose to take advantage of a free virtual visit offered by area health care providers. Be sure to enter the code COVID19.

Can supervisors allow employees to work remotely?

There may be certain circumstances which warrant an employee working from home on a limited basis due to University necessity or for medical reasons. Allowance to work from home will depend on the nature of the positions and individual circumstances. Such an arrangement requires approval from the employee’s department/division head.

How do I properly clean my personal workspace?

Below are some tips for keeping your personal work space sanitary. Please be sure to discard any used cleaning materials directly into a closed trash receptacle. Additionally, you must wash your hands thoroughly with soap after completing any of the items listed below.

Keep your keyboard and mouse sanitized.

  • Turn off your computer. If you have a wireless keyboard or mouse, remove the batteries. Using a 70 percent isopropyl alcohol wipe, Clorox disinfecting wipe, or Lysol disinfecting wipe, gently wipe both sides of your keyboard and the entire surface of the mouse. Be sure that the disinfectant wipe isn’t too damp. You can wring out the wipe first to discard extra moisture. Do not use wipes with bleach. Let your keyboard and mouse fully dry before powering the computer back on or replacing the batteries.
  • Using a 70 percent isopropyl alcohol wipe, Clorox disinfecting wipe, or Lysol disinfecting wipe, gently wipe down the entire surface of your phone. Be sure that the disinfectant wipe isn’t too damp. You can wring out the wipe first to discard extra moisture. Do not use wipes with bleach. Pay special attention to the handset, as it has been closest to your mouth. Let the phone fully dry before continuing use.

Keep your phone sanitized.

Keep your desktop sanitized.

  • Try to keep your desktop free from clutter. Once your desktop is free from clutter, wipe down the entire surface with a disinfectant wipe. Don’t forget to wipe underneath items that may still remain on the desk, such as a phone.
  • Try to keep snacks sealed, and after eating please ensure any mess is immediately remedied. Be sure to wipe down the surface after eating if you choose to eat in your workspace.

Keep food crumbs to a minimum.

Keep your mini-bin system clean.

Empty your mini-bin system regularly. Wipe down your mini-bin system with a disinfectant wipe after emptying. Try to take food waste and other large items directly to the central recycling station when possible. If you need more information on the location of a central recycling station or general mini-bin information, please visit the mini-bin program webpage.

Where can I get more guidance about working through COVID-19?
UNIVERSITY-SPONSORED TRAVEL
What is the status of university-sponsored international travel programs?

Coastal Carolina University continues to monitor global conditions in our assessment of the safety and security of CCU students, faculty, and staff. 

The University has approved the resumption of domestic and international travel on a case-by-case basis, with adjusted protocols to support health, safety, and security and with the approval of executive council member with physical mobility able to be requested to begin on the following timeline:

  • Immediately: Domestic and international research.
  • May 15, 2021: Domestic and international travel for conference, professional development, faculty/staff travel with students for conference, competition, or research, or student group/organization travel.
  • July 1, 2021: Student travel for education abroad programs for exchange, international internship, or third-party provider programs for Summer or Fall 2021.
  • Dec. 15, 2021: Faculty-led short-term education abroad programs.

Further details of the application and review processes adaptations; resources to support healthy, safe, and secure travel; and university evaluation, preparation to travel, and support and securing of travelers are provided via coastal.edu/globalinitiatives/travel.

  • All University travelers are strongly encouraged to get vaccinated against COVID-19 before travel. Regardless of vaccination status, all University travelers will need to complete the Attestation of COVID-19 Test or Vaccination before departing for their travel and within 72 hour of return from travel. See more about return to travel requirements at edu/globalinitiatives/travel.
  • Unless the traveler has either been vaccinated against COVID-19 within three months of the period of travel or has had a positive COVID-19 test within the last 90 days, each person traveling on University-sponsored travel authorizations (both domestic and international) are expected to complete and provide Attestation of COVID-19 Test or Vaccination within 72 hours before travel and again within 72 hours of return to campus after travel and to follow all University guidelines related to quarantine after travel. In addition, local destinations or transportation services may require COVID testing or vaccination to enter/use the services, and therefore travelers must remain aware of these requirements and restrictions. Resources to help travelers remain aware of these changing restrictions and requirements are provided at coastal.edu/globalinitiatives/travel.
  • If a traveler tests positive for COVID-19 in the 72-hour window before departure, the traveler must not travel, should immediately isolate, follow the Employee and Supervisor COVID Protocol or Student COVID Reporting Protocol (covid@coastal.edu), and contact the department sponsoring the travel to cancel arrangements to work to recover expenses paid or committed.
  • All University travelers are also expected to follow COVID guidelines of the University as well as all conveyances, jurisdictions to and through which they travel. Additional information and resources to support full awareness of these restrictions are provided at coastal.edu/globalinitiatives/travel.

The University is also offering a range of new virtual international internships as well as scholarships to help support students with global engagement during this period of limited mobility. Please contact globalengagement@coastal.edu for more information.

You are encouraged to consult the resources noted below, as well as the Return to Travel page, our International Travel Information page, and International Travel Support page, for information to help you make decisions related to travel.

What if I have plans to travel?

Personal travel should still be undertaken with attention to closely observing all CDC-recommended protocols for safety during COVID-19. Resource links for travel (both domestic and international) are provided at the links below:

The University has approved the resumption of domestic and international travel on a case-by-case basis, with adjusted protocols to support health, safety, and security and with the approval of executive council member with physical mobility able to be requested to begin on the following timeline:

  • Immediately: Domestic and international research.
  • May 15, 2021: Domestic and international travel for conference, professional development, faculty/staff travel with students for conference, competition, or research, or student group/organization travel.
  • July 1, 2021: Student travel for education abroad programs for exchange, international internship, or third-party provider programs for Summer or Fall 2021.
  • Dec. 15, 2021: Faculty-led short-term education abroad programs.

Further details of the application and review processes adaptations; resources to support healthy, safe, and secure travel; and university evaluation, preparation to travel, and support and securing of travelers are provided via coastal.edu/globalinitiatives/travel.

What if I am currently traveling or have recently traveled on a cruise?

According to CDC guidelines regarding COVID-19 and Cruise Ship Travel, individuals who have traveled on a cruise during the past 14 days should monitor their health and limit interactions with others after returning from a cruise. Passengers who decide to go on a cruise should get tested 3-5 days after their trip AND stay home in self-quarantine for 7 days after travel. The University will abide by this recommendation. Therefore, all students, faculty, and staff who have been on a cruise at any time during the past 7 days are asked to follow these guidelines, and do not report to school or work until the 7 days at home are completed. Faculty and staff should complete the required Return to Work Certification before returning to campus.

Coastal Comeback Department Plan - Cover
Coastal Comeback Department Plan
[ PDF, July 17 ]

The Coastal Comeback Department Plan: Guide for Operating in a COVID-19 Environment will serve as a supporting document to the decisions that will need to be made at the department level.

View PDF


Coastal Comeback Plan
[ PDF, June 15 ]


The University's public health prevention and mitigation standards for operating during COVID-19.

View PDF


COVID-19 Task Force Report
[ PDF, June 1 ]


COVID-19 Task Force phases and standards recommended to and adopted by the Emergency Management Executive Group.

View PDF