COVID-19 FAQs - Coastal Carolina University
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COVID-19 INFORMATION AND RESOURCES 

Communicating a positive COVID-19 test or a COVID-19 close contact exposure
As a student, what should I do if I think I have COVID-19 and should get tested?

Student Health Services (SHS) is the University’s clearinghouse for student COVID-19 case management.

  • Any student who believes they may have COVID-19 should contact SHS by calling 843-349-6543 to arrange to get tested.
  • Due to high call volume, you may need to leave a message, and a SHS staff member will call you back as soon as possible.
  • After-hour calls should follow the automated prompts to talk to a 24-hour nursing service if you feel you need additional immediate medical advice
  • Students should immediately take steps to isolate themselves until they are tested.
  • Students living in University Housing can contact their RA 24/7. Please find the RA on-call number for your community at this link: https://www.coastal.edu/housing/universityhousingdirectory/.
  • Resident students should contact their RA immediately if they need to be isolated or quarantined.
As a student, what should I do after I have been tested off campus?

If a student has already been tested off campus, that student should notify Student Health Services of their positive test results (and/or exposure to a close contact) as soon as possible via an e-mail to covid@coastal.edu.

  • SHS staff will then follow up with that student to gather appropriate contact tracing information and to provide additional direction regarding isolation and quarantine to ensure campus safety.
As a faculty/staff member, what should I do if I have concerns a student might be COVID-19 positive?

Any faculty or staff member who has information that a student (including student workers) might be COVID-19 positive, should send a brief e-mail from your CCU e-mail account to covid@coastal.edu.

  • Include the name of that student, their ID number (if known), and a brief summary of the information you know regarding this student’s potential positive status.
  • Student Health Services staff will then follow up with that student to gather appropriate contact tracing information and to provide additional direction regarding isolation and quarantine to ensure campus safety.
  • The faculty or staff member should also instruct that student to contact SHS by calling 843-349-6543 to arrange to get tested, if the student has not done so already.
  • If a student presents a letter from SHS to a faculty member stating the student has tested positive for COVID-19, there is nothing else that needs to take place on the reporting side. SHS will have already input the information in the reporting system. Faculty are advised to keep the notification as a matter of record for the class.
As a faculty/staff member, what are the COVID-19 testing and reporting procedures?

Human Resources is the University’s clearinghouse for employee COVID-19 data. Human Resources will work with Student Health Services to provide appropriate contract tracing if the faculty or staff member has been on campus this semester.

  • Any information regarding faculty or staff exposure or positive test should be communicated per HREO instructions.
  • Faculty and staff who need a COVID-19 test may contact Student Health Services by calling 843-349-6543 to arrange to get tested and immediately begin isolation.
  • Due to high call volume, you may need to leave a message, and a SHS staff member will get back to you as soon as possible.
  • Employees can find additional testing locations by visiting DHECs COVID-19 Testing Locations webpage.
  • Employees should contact Human Resources at 843‐349‐6496 with any questions.
ABOUT COVID-19
What is COVID-19?

The basics about COVID-19 (novel coronavirus), how it spreads, how to protect yourself, symptoms, testing, and situation updates are all found in a comprehensive COVID-19 website provided by the Centers for Disease Control. Click here COVID-19 FAQs for the FAQ section of the Centers for Disease Control’s website.

The World Health Organization has also developed a short video – WHO: Coronavirus Q&A – providing detailed information about COVID-19.

What are the symptoms of COVID-19?

According to the CDC, symptoms of COVID-19 include fever, coughing, and shortness of breath.

The CDC also provides helpful information on Keeping Workplaces, Homes, Schools or Commercial Establishments Safe from COVID-19.

What should I do if I have COVID-19 symptoms?

According to CDC guidance, if you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as a fever, cough, or difficulty breathing, call your doctor.

If you are a student, and you have COVID-19 symptoms, make an appointment with Student Health Services (SHS) by calling 843-349-6543 or visit the Student Health Services webpage,  or contact your primary health care provider immediately. Tell your health care provider that you may have been exposed to COVID-19. This will help SHS or your primary health care provider’s office take steps to keep other people from getting infected or exposed.

COVID-19 viral testing will be available through Student Health Services by appointment only for individuals who are symptomatic.

If you are experiencing symptoms of COVID-19, you may choose to take advantage of a free virtual visit offered by MUSC Virtual Care. It is available free of charge in all counties in South Carolina.

If you are experiencing symptoms of COVID-19, you may choose to take advantage of a free virtual visits noted on the SCDHEC website.

Should I wear a face mask?

The CDC affirms that cloth face coverings are a critical tool in the fight against COVID-19 that could reduce the spread of the disease, particularly when used universally within communities. Based on guidance from the Centers for Disease Control (CDC), there is increasing evidence that cloth face coverings prevent people who have COVID-19 from spreading the virus to others. The CDC provides important details about mask wearing including how to properly wear a mask, how to wash your mask, and the best types of face coverings for preventing illness.

Coastal Carolina University requires that all students, faculty and staff wear face coverings inside buildings, and outdoors when physical distancing cannot be practiced.

CCU OPERATIONS and SERVICES
Are there any personal resources available to students?
  • Counseling Services
    During this time of uncertainty, it is more important than ever to take care of your physical, emotional, and mental health. Counseling Services is now be offering tele mental health services for students in the form of consultations or online sessions if appropriate. To schedule an appointment, please call 843-349-2305.
  • COVID-19 & Student Health Service
    Students with general questions about COVID-19 may call Student Health Services (SHS) at (843) 349-6543; and when SHS is closed, students with questions about COVID-19 may call SHS’ after-hours to consult a nurse at (843) 349-6543 (press 2 when prompted). Also, students may receive virtual COVID-19 screenings for free via the Medical University of South Carolina using the promo code COVID19.
  • Student Advocacy and Intervention
    The Student Advocacy and Intervention Team in the Dean of Students Office stands ready to support you with an array of resources.  Among the resources offered by Student Advocacy and Intervention are emergency Student Benevolence Funds.  While we would like to help each student in need with these funds, at this time we are focusing on helping students who have personally been diagnosed with COVID-19 or who have had an immediate family member diagnosed. Other resources remain available to all students.
  • Dean of Students Open Office Hours

    Need some support but not quite sure where to turn?  Visit us during our drop-in virtual office hours in the Dean of Students Office. Virtual office hours will be listed on our website and updated on a regular basis.

  • For additional services and availability please visit the Adjusted CCU Hours & Services webpage.
What can residents and families do to keep themselves and others safe when they come to campus?

Follow all CDC, local, state, and federal guidance regarding personal hygiene. If a resident or a family member of a resident has had symptoms of any illness within the past 14 days, we’re asking that they do not come to campus. It remains true that our communities are only as safe as we make them together. University Housing and its many partner departments are following the available guidance and best practices to sanitize high-touch areas and mitigate the spread of this virus and will rely on residents and families to similarly aid in keeping themselves and others safe.

How does CCU clean and disinfect?

Custodial Services at CCU uses an EPA-registered disinfectant to clean touch points, restrooms, locker rooms, classrooms, labs, and kitchens daily. There are also hand sanitizer dispenser stations throughout campus. Hand sanitizer can help prevent the spread of the virus, though the proper hand-washing technique is deemed more effective by the CDC.

In addition to the University’s comprehensive and ongoing cleaning program in academic, administrative, athletic, dining, and residential areas, custodial staff will increase cleaning frequency in high-touch public areas. This includes surfaces such as flush valves, sinks, door handles, banisters, water fountains, and elevator buttons.

While custodial services cleans public areas of campus, all faculty, staff and students are responsible for keeping their own work spaces clean. Single-use disinfectant wipes are provided in public areas and are recommended for thoroughly wiping down all human touch points within work spaces such as keyboards, public counters, credit card readers, phones, and shared surfaces and items.

Transportation services is also implementing cleaning the University’s shuttle buses with greater frequency.

The CDC provides specific guidance for how to clean and disinfect schools to help slow down the spread of infectious diseases.

WORKING THROUGH COVID-19
How will employees find the information they need about working through COVID-19?

What if I have symptoms and/or believe I may have contracted COVID-19?

According to CDC guidance, if you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as a fever, cough, or difficulty breathing, stay home and call your doctor. Tell your health care provider that you may have been exposed to COVID-19. This will help the health care provider’s office take steps to keep other people from getting infected or exposed. HREO has provided additional guidance.

It is important that you contact your supervisor to let them know you will be out sick.

If you are experiencing symptoms of COVID-19, you may choose to take advantage of a free virtual visit offered by area health care providers. Be sure to enter the code COVID19.

Can supervisors allow employees to work remotely?

There may be certain circumstances which warrant an employee working from home on a limited basis due to University necessity or for medical reasons. Allowance to work from home will depend on the nature of the positions and individual circumstances. Such an arrangement requires approval from the employee’s department/division head.

How do I properly clean my personal workspace?

Below are some tips for keeping your personal work space sanitary. Please be sure to discard any used cleaning materials directly into a closed trash receptacle. Additionally, you must wash your hands thoroughly with soap after completing any of the items listed below.

Keep your keyboard and mouse sanitized.

  • Turn off your computer. If you have a wireless keyboard or mouse, remove the batteries. Using a 70 percent isopropyl alcohol wipe, Clorox disinfecting wipe, or Lysol disinfecting wipe, gently wipe both sides of your keyboard and the entire surface of the mouse. Be sure that the disinfectant wipe isn’t too damp. You can wring out the wipe first to discard extra moisture. Do not use wipes with bleach. Let your keyboard and mouse fully dry before powering the computer back on or replacing the batteries.
  • Using a 70 percent isopropyl alcohol wipe, Clorox disinfecting wipe, or Lysol disinfecting wipe, gently wipe down the entire surface of your phone. Be sure that the disinfectant wipe isn’t too damp. You can wring out the wipe first to discard extra moisture. Do not use wipes with bleach. Pay special attention to the handset, as it has been closest to your mouth. Let the phone fully dry before continuing use.

Keep your phone sanitized.

Keep your desktop sanitized.

  • Try to keep your desktop free from clutter. Once your desktop is free from clutter, wipe down the entire surface with a disinfectant wipe. Don’t forget to wipe underneath items that may still remain on the desk, such as a phone.
  • Try to keep snacks sealed, and after eating please ensure any mess is immediately remedied. Be sure to wipe down the surface after eating if you choose to eat in your workspace.

Keep food crumbs to a minimum.

Keep your mini-bin system clean.

Empty your mini-bin system regularly. Wipe down your mini-bin system with a disinfectant wipe after emptying. Try to take food waste and other large items directly to the central recycling station when possible. If you need more information on the location of a central recycling station or general mini-bin information, please visit the mini-bin program webpage.

Where can I get more guidance about working through COVID-19?
UNIVERSITY-SPONSORED TRAVEL
What if I have plans to travel?

Coastal Carolina University has suspended all university-sponsored, university-facilitated, and/or university-funded travel for all university students and employees for distances of 50 miles or more away from campus (consistent with travel as denoted by FAST 201). This includes travel from all funding sources that moves through the university and/or for which a Travel Authorization is completed through CCU.

Exceptions to CCU’s travel suspension may be granted by the respective vice president. Exceptions should be rare, should be supportive of essential travel only, and will be granted only with the fullest consideration of the relative risks of travel against the potential serious disruption to university programs or research. Examples of essential travel may include: 

  • Field work-related travel with seasonal or other particular constraints.
  • Travel—generally by automobile—between university locations that is essential to maintain business continuity or to carry out critical research, teaching, engagement, operational, or leadership activities. 
  • Travel required to fulfill contractual agreements and that may not be cancelled or postponed under the terms of those agreements, such as research contracts or intercollegiate athletic travel.

Any travel approved through exception to the suspension will be expected to adhere to all guidelines as outlined in the Coastal Carolina University Comeback Plan, including social distancing and face coverings, as embraced by University regulations, and as appropriate, regulatory and departmental guidelines.

What if I am currently traveling or have recently traveled on a cruise?

According to CDC guidelines regarding COVID-19 and Cruise Ship Travel, individuals who have traveled on a cruise during the past 14 days should monitor their health and limit interactions with others for 14 days after returning from a cruise. The University will abide by this recommendation. Therefore, all students, faculty, and staff who have been on a cruise at any time during the past 14 days are asked to follow these guidelines, and do not report to school or work until the 14 days at home are completed.

What is the status of university-sponsored international travel programs?

We continue to monitor global conditions in our assessment of the safety and security of CCU students, faculty and staff.  Coastal Carolina University has suspended all University-sponsored, University-facilitated, and/or University-funded travel for all University students and employees for distances of 50 miles or more away from campus (consistent with travel as denoted). This includes travel from all funding sources that move through the University and/or for which a Travel Authorization form is completed. Exceptions to CCU’s travel suspension may be granted by the respective vice president or through the travel approval processes for CCU Research Resumption Plans or Internships. Exceptions should be rare, should be supportive of essential travel only, and will be granted only with the fullest consideration of the relative risks of travel against the potential serious disruption to university programs or research.

All education abroad programs through December 2020 have been cancelled and a review will take place in early October 2020 to determine whether programs abroad for Spring 2021 will be permitted.  All proposals submitted for short-term faculty-led education abroad programs for 2021 are on hold pending determination in October 2020 of whether they will be approved to be made available to students for programs that would take place in January – May 2021.

If you have recently traveled, please review the CDC’s Guidance for Travelers Returning from High-Risk Countries.

To slow the spread of COVID-19 into the United States, the U.S. government has increased screening measures at airports and limited access to airports that travelers from abroad can enter the United States. The CDC is also working with state and local public health partners to implement after-travel health precautions, and you should follow CDC guidelines on self isolation after travel.

Coastal Comeback Department Plan - Cover
Coastal Comeback Department Plan
[ PDF, July 17 ]

The Coastal Comeback Department Plan: Guide for Operating in a COVID-19 Environment will serve as a supporting document to the decisions that will need to be made at the department level.

View PDF


Coastal Comeback Plan
[ PDF, June 15 ]


The University's public health prevention and mitigation standards for operating during COVID-19.

View PDF


COVID-19 Task Force Report
[ PDF, June 1 ]


COVID-19 Task Force phases and standards recommended to and adopted by the Emergency Management Executive Group.

View PDF

Additional questions may be added as needed. For the latest information be sure to review our Advisory page.