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Service excellence is the primary focus of the Feel the Teal initiative launched by Coastal Carolina University President David A. DeCenzo in August 2012. Feel the Teal plays a vital role in CCU's campus retention efforts by cultivating pride, encouraging growth, and providing continuous training and service resources for the University community.‌

Meet the Feel the Teal Team

Eileen Soisson

Executive Director of Training Development and Service Excellence
Coastal Science Center 167  |  843-349-2686  |

Eileen Soisson has been with Coastal Carolina University since January 2012 and currently serves as the Executive Director of Training, Development and Service Excellence. Soisson and her team are responsible for building a stronger sense of community and culture among Coastal Carolina University's faculty, staff, students, alumni and all stakeholders through providing the infrastructure and service training needed to ensure a productive, supportive and educational work environment.

Prior to joining CCU, Soisson was president and owner of The Meeting Institute, a leadership and customer service training company. Clients included Audi of America, the US Army, and various hospitality, park and recreation agencies across the country. She is a graduate of Pennsylvania State University with an undergraduate degree in recreation, parks and tourism management, and she earned a Master of Business Administration from Coastal Carolina University.

Nicholas "Nick" DeStefano

Service Excellence Program Coordinator
Coastal Science Center 169  |  843-349-6928  |

Nick DeStefano joined Carolina University in June 2011 as resident director in University Housing. His next role on campus was in the Office of Student Life as the coordinator for leadership education. While with Student Life, DeStefano became one of the first employees to get involved with Feel the Teal and attend training in 2012. He recognized the essential role of Feel the Teal in improving CCU's campus culture and climate and began to volunteer as a Feel the Teal facilitator for two of the training modules. DeStefano officially joined the team in Training, Development and Service Excellence in February 2016. His role focuses on providing an engaging and educational customer service training program for student workers. He is also responsible for facilitating many of the training modules for faculty and staff.

DeStefano earned a Master of Science in organizational management from Misericordia University in Dallas, Penn.