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Feel the Teal


Feel the Teal Training Modules

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  • We offer training specific to student employees; these sessions are listed on the registration page. We ask that faculty and staff avoid registering for the training designated for student employees.
  • In addition to the training listed with the TEAL prefix, there are department-specific training also listed on the registration page. Unless you represent the department, please do not sign up for these.
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  • If you are unable to attend please return to the registration page and cancel your registration.

Teal Module One: CCU Service Basis

This training serves as the foundation and framework for all employees with regard to service excellence and student success at Coastal Carolina University. During the training one should expect high levels of enthusiasm, handouts, a PowerPoint, and anticipated participation from trainees. After the training, one should be able to define customer service as it applies to our university, identify the five key delivery steps needed to maintain service standards and exceed expectations, and illustrate the service skills needed to ultimately contribute to CCU’s service excellence and student success.

Teal Module Two: Attitude of Service

This training is a comprehensive overview of the attitude to have in any service interaction representing Coastal Carolina University. During the training one should expect high levels of enthusiasm, handouts, a PowerPoint, role plays with service scenarios and anticipated participation. After the training, one should be able to identify the five key dimensions of service (SERVQUAL), explain the role attitude plays within a service-oriented campus, and ultimately recognize how choosing a positive attitude can greatly affect this university, its goals, and your own personal service delivery.

Teal Module Three: Civility on Campus

This two-hour training focuses on the civility expectations here at CCU. During the training one should expect high levels of enthusiasm, handouts, a PowerPoint, and anticipated participation from trainees. After the training, one should be able to define civility and the set expectations at CCU, analyze the importance and relevance of civility and service excellence on campus and identify minor, middle of the road and major civility issues and potential behaviors that impact our workplace culture.

Teal Module Four: History and Traditions

This training session informs employees of CCU’s history and traditions since “the college” was established in 1954. During the training one should expect high levels of enthusiasm, handouts, a PowerPoint, an interactive game of CCU History & Traditions jeopardy, and anticipated participation from trainees. After the training, one should be able to identify the history of CCU, distinguish various traditions that have evolved at CCU, and show history and traditions knowledge during the game of CCU jeopardy. So if you’re competitive make sure you brush up on your history prior to this session!

Teal Module Five: Assisting with Difficult Situations

This training concentrates on how an employee should handle difficult situations and customers at CCU. During the training one should expect high levels of enthusiasm, handouts, a PowerPoint, and anticipated participation from trainees. After the training, one should be able to identify the various types of difficult situations that impact service delivery, evaluate communication skills to survive and succeed in problematic situations, and discuss service techniques and methods that will bring out the best in people and decrease the impact of negative behavior on CCU’s campus.

Teal Module Six: Personal Accountability

This training enables employees to demonstrate how to have personal accountability in any customer service interaction. During the training one should expect high levels of enthusiasm, handouts, a PowerPoint, and anticipated participation from trainees. After the training, one should be able to interpret the power of accountability thinking, be accountable without authority through better choices, questions and behaviors, and plan to end the “blame game”, excuses and outside reasons that goals are not accomplished through the learned QBQ strategy.

Teal Module Seven: Service SWOT Analysis

Participants will have the opportunity to identify and discuss the strengths and weaknesses that impact service excellence along with the opportunities and pitfalls presented by various service situations. Your input is key to addressing needed changes and making service improvements and this workshop allows for discussion and idea sharing. Information gathered from the Service SWOT will be communicated to the Feel the Leadership Team, other appropriate personnel, and President DeCenzo. Learning Objectives: • Identify the strengths, weaknesses, opportunities, and threats that affect service excellence at CCU • Discuss gathered information • Communicate the Service SWOT feedback to the university president, Feel the Leadership Team and appropriate personnel

Teal Module Eight: Feel the Celebration

This module will allow President DeCenzo the opportunity to personally express his gratitude and appreciation to the employees who have attended the previous seven service excellence modules. Information gathered during the Module #7 Service SWOT workshops will be discussed and possible solutions or action plans will be shared. In addition, individual and departmental service achievements will be recognized. This module will be a celebration, and we look forward to personally congratulating everyone who completes the eight modules.