Maintenance Request
University Housing utilizes a web-based maintenance request system through MyCoastalHome. At any time, students can access the website and put in a maintenance request simply using their CCU username and password.
Internet Issues:
Any issues with Internet or Wi-Fi should not be submitted through MyCoastalHome. You may submit these type of requests to Student Computing Services.
**Most maintenance requests are completed within 24 to 48 hours unless parts have to be ordered or it is a more significant issue. If your request has not been completed and you have not gotten a message from University Housing with an explanation within 48 business hours, contact your community desk or Community Coordinator.
To submit a request, log into MyCoastalHome and select "Maintenance Request" at the top of the page. From there you will see the option to submit a maintenance request for the following spaces:
- Room Space - The bedroom where you live and sleep
- Shared Space - Bathroom, kitchen and common space within your room, suite or apartment
- Public Space - Spaces outside of your living space (e.g. elevator, lobby, study room, etc.)
Lost or Stolen Keys
| Location/Room Type | Lock-Change Materials | Administrative Fee | Materials Fee | Total Fee |
|---|---|---|---|---|
| Chanticleer | Type 2 | $75 | $120 | $195 |
| DeCenzo | Type 2 | $75 | $120 | $195 |
| Eaglin 4-Bedroom Suite | Type 1 | $75 | $200 | $275 |
| Eaglin Double or Triple | Type 2 | $75 | $120 | $195 |
| Gardens | Type 2 | $75 | $120 | $195 |
| Ingle 4-Bedroom Suite | Type 1 | $75 | $200 | $275 |
| Ingle Double or Triple | Type 2 | $75 | $120 | $195 |
| Singleton-Young | Type 2 | $75 | $120 | $195 |
| Tradition | Type 2 | $75 | $120 | $195 |
| UP 1 Bed Apt | Type 2 | $75 | $120 | $195 |
| UP 2 Bed Apt | Type 2 | $75 | $120 | $195 |
| UP 3 Bed Apt | Type 1 | $75 | $200 | $275 |
| UP 4 Bed Apt | Type 1 | $75 | $200 | $275 |
| Woods | Type 1 | $75 | $200 | $275 |
Key-Related Fees*
| Item | Cost |
|---|---|
| Bent or broken key replacement | $25 |
| Key fob replacement | $20 |
| Loaner key issued (first or second per semester) | Free |
| Loaner key issued (beyond second) | $50 |
| Lock-change – administrative fee | $75 |
| Lock-change – materials type 1 | $200 |
| Lock-change – materials type 2 | $120 |
| Lock-tampering repair (business hours) | $25 minimum (plus materials) |
| Lock-tampering repair (after business hours) | $150 minimum (plus materials) |
| Emergency after hours lock change | $150 (plus type 1 or 2 materials) |
*Please note these rates are subject to change; updated rates will be posted online.
Quick Links |
Contact Information |
|
University Housing Township Circle Desk Elvington Loop Desk University Place Desk |
University Housing creates a foundation of care for resident safety and success.