University Housing utilizes a web-based maintenance request system. At any time, students can access the website and put in a Maintenance Request simply using their CCU username and password. The Ingle, Tradition and Grand Strand 24-hour desks are equipped with computer kiosks to make this process more convenient. Students are welcome to ask Desk Staff for assistance or even complete a maintenance request from your mobile device.
Any issues with Internet or Wi-Fi should not be submitted through MyCoastalHome. You may submit these type of requests to Student Computing Services.
For issues with cable, utilize this checklist, Cable TV Trouble Checklist, to troubleshoot any problems prior to submitting a maintenance request. If you have gone through the checklist and are still having issues, submit a request to Student Computing Services.
**Most maintenance requests are completed within 24 to 48 hours unless parts have to be ordered or it is a more significant issue. If your request has not been completed and you have not gotten a message from University Housing with an explanation within 48 business hours contact your 24-hour Community Desk.
To submit a request, log into MyCoastalHome and select "Maintenance Request" at the top of the page. From there you will see the option to submit a maintenance request for the following spaces:
- Room Space - The bedroom where you live and sleep
- Shared Space - Bathroom, kitchen and common space within your room, suite or apartment
- Public Space - Spaces outside of your living space (e.g. elevator, lobby, study room, etc.)
Township Circle Desk
Elvington Loop Desk
University Place Desk
University Housing creates a foundation of care for resident safety and success.