Maintenance Request

‌‌University Housing utilizes a web-based maintenance request system through MyCoastalHome. At any time, students can access the website and put in a maintenance request simply using their CCU username and password.

Internet Issues:

Any issues with Internet or Wi-Fi should not be submitted through MyCoastalHome. You may submit these type of requests to Student Computing Services.

**Most maintenance requests are completed within 24 to 48 hours unless parts have to be ordered or it is a more significant issue. If your request has not been completed and you have not gotten a message from University Housing with an explanation within 48 business hours, contact your community desk or Community Coordinator.

To submit a request, log into MyCoastalHome and select "Maintenance Request" at the top of the page. From there you will see the option to submit a maintenance request for the following spaces:

Room Space - The bedroom where you live and sleep
Shared Space - Bathroom, kitchen and common space within your room, suite or apartment
Public Space - Spaces outside of your living space (e.g. elevator, lobby, study room, etc.)

Lost or Stolen Keys

All lock-change fees have a nonrefundable $75 administrative fee as well as a fee for materials once the lock change occurs. The cost of the materials portion of a lock change is determined by the location and room type and is based on the number of lock cores that need to be re-cored as a result of the lost or stolen key. Below is a chart indicating lock change fees based on location and room type:

Lock-Change Fees based on Location and Room-Type*

Location/Room Type	Lock-Change Materials	Administrative Fee	Materials Fee	Total Fee
Chanticleer	Type 2	$75	$120	$195
DeCenzo	Type 2	$75	$120	$195
Eaglin 4-Bedroom Suite	Type 1	$75	$200	$275
Eaglin Double or Triple	Type 2	$75	$120	$195
Gardens	Type 2	$75	$120	$195
Ingle 4-Bedroom Suite	Type 1	$75	$200	$275
Ingle Double or Triple	Type 2	$75	$120	$195
Singleton-Young	Type 2	$75	$120	$195
Tradition	Type 2	$75	$120	$195
UP 1 Bed Apt	Type 2	$75	$120	$195
UP 2 Bed Apt	Type 2	$75	$120	$195
UP 3 Bed Apt	Type 1	$75	$200	$275
UP 4 Bed Apt	Type 1	$75	$200	$275
Woods	Type 1	$75	$200	$275

Key-Related Fees*

Item	Cost
Bent or broken key replacement	$25
Key fob replacement	$20
Loaner key issued (first or second per semester)	Free
Loaner key issued (beyond second)	$50
Lock-change – administrative fee	$75
Lock-change – materials type 1	$200
Lock-change – materials type 2	$120
Lock-tampering repair (business hours)	$25 minimum (plus materials)
Lock-tampering repair (after business hours)	$150 minimum (plus materials)
Emergency after hours lock change	$150 (plus type 1 or 2 materials)