Maintenance Request

‌‌University Housing utilizes a web-based maintenance request system. At any time, students can access the website and put in a Maintenance Request simply using their CCU username and password. The Ingle, Tradition and Grand Strand 24-hour desks are equipped with computer kiosks to make this process more convenient. Students are welcome to ask Desk Staff for assistance or even complete a maintenance request from your mobile device.

Internet Issues:

Any issues with Internet or Wi-Fi should not be submitted through MyCoastalHome. You may submit these type of requests to Student Computing Services.

Cable Issues:

For issues with cable, utilize this checklist, Cable TV Trouble Checklist, to troubleshoot any problems prior to submitting a maintenance request. If you have gone through the checklist and are still having issues, submit a request below. All cable requests must include your phone number and email address in the description, so Media Services can contact you. Otherwise your requests may be cancelled.

**Most maintenance requests are completed within 24 to 48 hours unless parts have to be ordered or it is a more significant issue. If your request has not been completed and you have not gotten a message from University Housing with an explanation within 48 business hours contact your 24-hour Community Desk.

To submit a request, log into MyCoastalHome and select "Maintenance Request" at the top of the page. From there you will see the option to submit a maintenance request for the following spaces:

• Room Space - The bedroom where you live and sleep
• Shared Space - Bathroom, kitchen and common space within your room, suite or apartment
• Public Space - Spaces outside of your living space (e.g. elevator, lobby, study room, etc.)

University Housing creates a foundation of care for resident safety and success.