Troubleshooting Tips - Coastal Carolina University
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Perceptive Content

Troubleshooting Tips

Blank Screen / No Login
  • You must be on campus (or connected via VPN)
  • You must be connected to the administrative network. Wi-Fi (CCUwired or any other network) will not work 
  • You must use Google Chrome or Safari web browser 
    • Internet Explorer browsers will not work
  • Still not working? Call the ITS Service Center at 843-349-5000 or submit an ITS helpdesk ticket.
I can login, but I can't see anything
  • Have you been able to log in and view documents in the past?
    • YES - You may need to use a different app
    • NO - Check with your direct supervisor to be sure access has been requested for you
  • Still not working? Call the ITS Service Center at 843-349-5000 or submit an ITS helpdesk ticket.