Perceptive Content
Troubleshooting Tips
perceptive content
- Projects and Updates
- Graduation Application
- AP Invoices
- Graduate Studies Application
- Perceptive Content HOME
Blank Screen / No Login
- You must be on campus (or connected via VPN)
- You must be connected to the administrative network. Wi-Fi (CCUwired or any other network) will not work
- You must use Internet Explorer browser only (Window users)
- Chrome or Microsoft Edge browsers will not work for any user
- Mac users may use Firefox, but it must be an extended version that allows Java (you may download here)
- Java must be installed and working.
- Still not working? Call Tech Support at 5000 or submit an ITS helpdesk ticket.
I can login, but I can't see anything
- Check your browser. You must use Internet Explorer browser only (Window users)
- Chrome or Microsoft Edge browsers will not work for any user
- Mac users can use Firefox, but it must be an extended version that allows Java (you may download here)
- Some older versions of Safari can load WebNow, but there are known issues with running specific views using Safari. Therefore, Mac users should only use the Firefox extended version.
- You may not have any permissions.
- Have you been able to log in and view documents in the past?
- YES - You may need to toggle the "views"
- NO - Check with your direct supervisor to be sure access has been requested for you
- Have you been able to log in and view documents in the past?
- Still not working? Call Tech Support at 5000 or submit an ITS helpdesk ticket.