Perceptive Content

Troubleshooting Tips

perceptive content

• Graduation Application
• AP Invoices
• Graduate Studies Application
• Perceptive Content HOME

Blank Screen / No Login

• You must be on campus (or connected via VPN)

• You must be connected to the administrative network. Wi-Fi (CCUwired or any other network) will not work 

• You must use Internet Explorer browser only (Window users)
  • Chrome or Microsoft Edge browsers will not work for any user
  • Mac users may use Firefox, but it must be an extended version that allows Java (you may download here)

• Java must be installed and working. 

• Still not working? Call the ITS Service Center at 843-349-5000 or submit an ITS helpdesk ticket.

I can login, but I can't see anything

• Check your browser. You must use Internet Explorer browser only (Window users)
  
  • Chrome or Microsoft Edge browsers will not work for any user
  • Mac users can use Firefox, but it must be an extended version that allows Java (you may download here)
  • Some older versions of Safari can load WebNow, but there are known issues with running specific views using Safari. Therefore, Mac users should use only the Firefox extended version.  

• You may not have any permissions.
  • Have you been able to log in and view documents in the past?
    • YES - You may need to toggle the "views"
    • NO - Check with your direct supervisor to be sure access has been requested for you

• Still not working? Call the ITS Service Center at 843-349-5000 or submit an ITS helpdesk ticket.