FAQs - Coastal Carolina University
In This Section


Frequently Asked Questions

Select question below to go directly to response.

How long with my videos be kept?

What kind of camera and mics should I use?

What buildings have Echo360-equipped classrooms?

What can I do with Echo360?

Where do I find the Echo360 embed code?

What if a student needs special accommodations?

What kind of computer do I need?

What video quality should I provide?

What types of other media can I import? 


Lecture Capture Retention Policy

Echo360 raw media captures are kept for 30 days. The processed (encoded) media (the videos) will be kept in the Echo360 file system for one semester. The published files can be viewed for two weeks beyond final exams of each semester. At that time all files from that semester will be purged. The captures will then be moved to an archive(not deleted) where they will stay for one year. An email will be generated two weeks prior to deletion reminding users to download lectures they wish to access in the future.

Personal Capture Policy

The size of Echo360 personal captures are currently unrestricted. ITS reserves the right to impose limitations at any time, should the need arise due to storage concerns.

Lecture and Personal Capture Archive Policy

Echo360 captures that are approaching the one-year retention timeframe that may be needed for future reference or research may be archived for an additional three years if such an extension is requested by the department chair or dean through the online ITS Service Center.

Related Coastal Carolina University policies

Supporting Devices

Echo360-ready Classrooms

The following classrooms are fully equipped for lecture capture:

  • Academic Office and Classroom (AOC2) 201 and 301
  • Brittain Hall 114
  • Edwards 253
  • Prince 204
  • Science Annex 2 203
  • Wall 304

To request a Echo360-ready classroom, submit a new ticket through the ITS Service Center. Once you login and Create a New Ticket, under Ticket details select Echo360 Support – ES from the dropdown menu for the Category.‌ Get Started » 

Echo360 in Practice

Echo360: What is Blended Learning? from Echo360 on Vimeo.

Embed Code

Code to Embed: var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); */ ?>

Student Accommodations

The Office of Accessibility and Disability Services offers students with physical, psychological or learning disabilities accommodations and assistance. With appropriate documentation, counselors determine accommodations needed to assist students in taking full advantage of their Coastal Carolina University educational opportunities. On-going disability coaching is offered to assist students with disabilities to help ensure success at Coastal Carolina University. To access services and accommodations, students should register with the office, obtain documentation of the disability, and make an appointment with an accessibility coordinator located in Kearns 106 or call 843-349-2503.

System Requirements for Macs

Personal Capture for Mac is supported on the macOS X 10.7 and above. Learn more about system requirements »

Video Quality

It's important to consider your audience when selecting a video quality and devices. Watch this short video about webcam quality » (run time: 0:33)

Media to Import

Although you probably use the Echo360 primarily to record class lectures, you might also want to use it to preserve and distribute other materials.

As the instructor for a section you might want to:

  • Upload a video that students should view before discussing it at a class meeting
  • Upload materials that expand on a particular lecture
  • Upload materials not linked to any specific section, but share them with students

You can upload any of these materials to the EchoSystem then edit and manage them as you would an Echo. EchoSystem calls these materials "other media" because they are not captured by the EchoSystem. Instead, you upload them yourself. The process of uploading an external file is called "media import." You can:

  • Upload multiple files to a specific section, though you must upload them one at a time.
  • Upload files that are not associated with any class or any meeting
  • Upload as many files as you like, though your System Administrator may limit the total amount of media you can upload to a section
  • Edit files with the standard Echo editing tools
Tools and Formats Supported

Echo360 supports the file types listed below. Echo360 will add support for additional tools and formats. Other formats may work although they have not been tested. If you use a format not listed here, you can attempt to use it. However, if the format you use fails to process correctly, especially in the case of video files, it is likely that the video file format is not fully compatible with our encoding software. We suggest you attempt to re-encode the video into one of the supported formats below via a third party video encoding software, and then use that as the source file for another media import attempt. Alternately, you can send a request through the ITS Service Center to add support for the format you are using.

Media import does not support multi-channel audio.

Audio and Video/Audio and Screen
Video File Format Video Codec Audio Codec
M4V H.264 AAC
MP4 H.264, AVC1 AAC
MOV H.264, MPEG-4 (mp4v), DV AAC, MPEG-4 (MP4A)
MP4 H.264, MPEG-4 AAC
M4V H.264 AAC
M4V H.264 AAC
MP4 H.264 AAC
Audio Only
Audio File Audio Codec  
MP3 MP3