Frequently Asked Questions
Select question below to go directly to response.
Echo360 Quick links
- Echo360 Login
- Get Started
- System Requirements
- Instructions and Resources
- Request Echo360 Classroom
- Echo360 Training
- LET US HELP
- ITS Service Center
Wall Building 105
Online Service Request »
Lecture Capture Retention Policy
Echo360 raw media captures are kept for 30 days. The processed (encoded) media (the videos) will be kept in the Echo360 file system for one semester. The published files can be viewed for two weeks beyond final exams of each semester. At that time all files from that semester will be purged. The captures will then be moved to an archive(not deleted) where they will stay for one year. An email will be generated two weeks prior to deletion reminding users to download lectures they wish to access in the future.
Personal Capture Policy
The size of Echo360 personal captures are currently unrestricted. ITS reserves the right to impose limitations at any time, should the need arise due to storage concerns.
Lecture and Personal Capture Archive Policy
Echo360 captures that are approaching the one-year retention timeframe that may be needed for future reference or research may be archived for an additional three years if such an extension is requested by the department chair or dean through the online ITS Service Center.
Related Coastal Carolina University policies
- Recommended Devices for Personal Capture with Macs »
- Recommended Devices for Personal Capture with Windows »
The following classrooms are fully equipped for lecture capture:
- Academic Office and Classroom (AOC2) 201 and 301
- Brittain Hall 114
- Edwards 253
- Prince 204
- Science Annex 2 203
- Wall 304
To request a Echo360-ready classroom, submit a new ticket through the ITS Service Center. Once you login and Create a New Ticket, under Ticket details select Echo360 Support – ES from the dropdown menu for the Category. Get Started »
The Office of Accessibility and Disability Services offers students with physical, psychological or learning disabilities accommodations and assistance. With appropriate documentation, counselors determine accommodations needed to assist students in taking full advantage of their Coastal Carolina University educational opportunities. On-going disability coaching is offered to assist students with disabilities to help ensure success at Coastal Carolina University. To access services and accommodations, students should register with the office, obtain documentation of the disability, and make an appointment with an accessibility coordinator located in Kearns 106 or call 843-349-2503.
Personal Capture for Mac is supported on the macOS X 10.7 and above. Learn more about system requirements »
It's important to consider your audience when selecting a video quality and devices. Watch this short video about webcam quality » (run time: 0:33)
Although you probably use the Echo360 primarily to record class lectures, you might also want to use it to preserve and distribute other materials.
As the instructor for a section you might want to:
- Upload a video that students should view before discussing it at a class meeting
- Upload materials that expand on a particular lecture
- Upload materials not linked to any specific section, but share them with students
You can upload any of these materials to the EchoSystem then edit and manage them as you would an Echo. EchoSystem calls these materials "other media" because they are not captured by the EchoSystem. Instead, you upload them yourself. The process of uploading an external file is called "media import." You can:
- Upload multiple files to a specific section, though you must upload them one at a time.
- Upload files that are not associated with any class or any meeting
- Upload as many files as you like, though your System Administrator may limit the total amount of media you can upload to a section
- Edit files with the standard Echo editing tools
Tools and Formats Supported
Echo360 supports the file types listed below. Echo360 will add support for additional tools and formats. Other formats may work although they have not been tested. If you use a format not listed here, you can attempt to use it. However, if the format you use fails to process correctly, especially in the case of video files, it is likely that the video file format is not fully compatible with our encoding software. We suggest you attempt to re-encode the video into one of the supported formats below via a third party video encoding software, and then use that as the source file for another media import attempt. Alternately, you can send a request through the ITS Service Center to add support for the format you are using.
Media import does not support multi-channel audio.
Audio and Video/Audio and Screen
|Video File Format||Video Codec||Audio Codec|
|MOV||H.264, MPEG-4 (mp4v), DV||AAC, MPEG-4 (MP4A)|
|MOV||H.264, CVID||AAC, PCM|
|Audio File||Audio Codec|