Frequently Asked Questions

Mail Services operates as a Contract Postal Unit of the U.S. Postal Service in the City of Conway and offers almost all products and services of a regular post office, plus mail processing for residential students (students who live in University Housing) and intraoffice mail delivery for faculty and staff.

The Mail Services team receives mail and processes it through the University mail tracking system. Generally, mail is processed by 2 p.m. Students are strongly encouraged to wait until they have received an email to their CCU email address alerting them that they have mail available at Mail Services before proceeding to Sands Hall. Mail Services does not permit the early release of mail – no exceptions. 

Students will receive an email to their CCU email address alerting them that they have mail available at Mail Services. All students are strongly encouraged to wait until they have received this email before proceeding to Sands Hall. Mail Services does not permit the early release of mail – no exceptions. 

To send letters with postage, please drop them in the teal mailbox located on the wall outside of Sands Hall. To ship packages via the U.S. Postal Service, or to purchase postage for letters, please bring them to the Mail Services retail counter and a staff member will be glad to assist you.

Mail Services accepts cash, checks and credit/debit cards.

Yes, Mail Services sells a variety of supplies for mailing, including: postage stamps, stamped envelopes and postcards, legal size envelopes, padded envelopes, priority mail supplies, and express mail supplies.

Only PRE-PAID UPS and FedEx packages are accepted at Mail Services. You may drop off the package at the Mail Services retail counter to be picked up by the respective delivery service. 

Regular U.S. Postal Service mail is dispatched to the Conway Post Office daily, Monday through Friday, by 2:30 pm. Mail received after 2:30 pm will be sent the following day. Mail Services is closed on Saturdays and Sundays.

No, Mail Services does not process or offer money orders.

All residential students (students who are living with University Housing) have assigned mailbox numbers. Those numbers can be found in MyCoastalHome under My Info. Due to privacy laws, we cannot give out mailbox numbers over the phone.

All residential students should use the following address format:

Student's First and Last Name (no nicknames)
CCU Box ------*
107 Founders Drive
Conway, SC 29526

*Residential students can find their mailbox number in MyCoastalHome under My Info.

A CCU Student ID (CINO Card) is required to pickup mail from Mail Services. 

Packages that are not addressed with a full name or CCU mailbox number will be held for seven days and then returned to sender. A package addressed with a CCU ID number, room number, or meal plan is not sufficient. Please use the required address format when addressing all packages.

All incoming mail at Mail Services has to be processed and input into the University mail tracking system before students are notified for package pickup. While delivery services like Amazon may show a package as delivered, students will not receive a notification email until it is processed at Mail Services. Generally, mail is processed by 2pm.

The package lockers are four (4) locker banks located along the walls in Mail Services. Each locker bank has a designated kiosk. The locker banks are designed to provide easy, 24/7 access to your packages. Each locker bank is named for your convenience. The names of each locker bank can be found above the computer monitor. The four (4) locker banks are called: SPARK, CANDOR, DESERT, and LEGACY.

Students will receive an email to their CCU email address when they have a package available for pickup in a package locker. The email indicates the locker name, locker box number, and a QR code for scanning. Example: "Your package is in Legacy locker #4." 

Each package locker has a designated kiosk. Once you have located your locker, approach the kiosk to begin accessing to your package.

There are three ways you can access your package from the lockers.

1. Scan the QR code or enter the pickup code from the email

2. Scan the barcode on the back of your CINO Card

3. Enter your CCU ID number 

You will be prompted to take a picture and sign for your package. At this point, the locker door will open and you can take your package! Please make sure to close the locker door once you've retrieved your package.   

Once you've followed the required steps to access your package, your designated locker door will open automatically. Please remember to close the package locker after retrieving your package.

The package lockers are accessible 24/7 inside Mail Services.

The US Department of State offers three ways to calculate passport costs. Find out more information here: https://travel.state.gov/content/travel/en/passports/how-apply/fees.html.

Yes, we do provide passport photos onsite. For the general public, the photo fee is $10. For those with a CINO Card, the photo fee is $6.

For all information about citizenship evidence, please visit https://travel.state.gov/content/travel/en/passports/how-apply/citizenship-evidence.html. 

If you applied in person or renewed by mail, please check your application status through the Online Passport Status System.

If you applied in person or renewed by mail, call the National Passport Information Center at 1-877-487-2778 (1-888-874-7793 TDD/TTY) and ask to upgrade your application service type. You will need your application number or your last name and date of birth. The National Passport Information Center will email you additional information about how to upgrade your application to expedited service or 1-2 day delivery.

If you have additional questions, please visit https://travel.state.gov/content/travel/en/passports.html or call Mail Services at 843-349-2156. 

Official University Mail Billing and payments to the University	Coastal Carolina University PO Box 261954 Conway, SC 29528
Faculty/Staff Mail and Packages Purchases, letter mail, catalogs, and packages	Employee Full Name Office # _____ 642 Century Circle Conway, SC 29526

Hazardous Materials: Please contact the Environmental Health & Safety Department for specific guidance if this is your first time ordering hazardous materials and for general questions about the ordering process.

Mail Services will pick up and deliver intracampus mail once per day at the following centralized locations in each building.

Building	Mail Location	Departments/Offices
Arcadia Hall	Room 116	Athletic Administration, Athletic Ticket Office, CAF, Softball
Atheneum Hall	Room 101	CEF, University Advancement & Alumni
Atlantic Hall	Front Desk	Central Receiving, Procurement
Baxley Hall	Room 121/127	Room 121: Admissions, Financial Aid, and Registrar Room 127: Student Accounts
Brittain Hall	Room 339	Politics, Anthropology, Geography
Burroughs & Chapin	Room 122	Financial Services, Fire Safety, Payroll, Transportation
Coastal Science Center	Room 152	Academic Testing, Coastal Marine Wetlands, Emergency Management, Environmental Health & Safety, EQL, OLLI
EFHA	Room 201	Atheneum Press, Band Hall, College of Humanities & Fine Arts, Intercultural Language Center, Jackson Center, Joyner Institute, Philosophy/Religion
Facilities 1	Front Desk	Facilities, Planning, & Management
Facilities 2	Room 104C	Custodial, Facilities Warehouse, Green Team
Facilities 4	Front Door	Grounds
Gupta Science	Room 210	Biology, Chemistry, Marine Science
Hackler Club House	Front Desk	Hackler Golf Course, Sports Turf
Hampton Hall	Front Desk	Print Shop, University Marketing & Communication, Video Productions
HTC Center	Room 145	Basketball, Chanticleer Store, University Recreation, Volleyball
Human Resources	Front Desk	Human Resources & Equal Opportunity
Indigo Hall	Front Desk	Dean of Students, Student Conduct
Kearns Hall	Room 216D	Academic Resource Center, Honors College, International Admissions, Student Success Center
Kimbel Library	Back Door Mail Room	Library
Kingston Hall	Front Desk	Early Childhood Development Center
Laurel Hall	Front Desk	Accessibility & Disability Services
Lib Jackson Student Union	Room A202	Career Services, CCUFoodCrew, CHANT411, Coastal Activities Board, Fraternity/Sorority Life, Global Engagement, IISS, LiveWell, Scheduling & Space Management, SGA, Student Life, Student Transition & Family Programs, Veteran Services
Mense Hall	Front Desk	ROTC
Normal Field House	Room 202	Athletic Training, Baseball, Cheerleading/Dance, Football, M/W Golf, Lacrosse, M/W Soccer, Tennis, Track & Field, Weight Room
Penny Hall	Room 356	Computer Science, ITS, RSM, Sociology
Prince Hall	Room 213I	LIFE, College of Education & Social Sciences
Public Safety	Front Desk	Public Safety
Scholars Academy	Front Desk	Scholars Academy
Singleton Building	Room 102	Auxiliary Enterprises, CeTeal, COOL, Diversity Equity & Inclusion, Finance & Administration, Institutional Research (IRAA), President's Office, Provost Office, Risk Management, Special Events
Smith Science	Room 114	Math, Physics, Psychology
Student Health Center	Front Desk	Counseling Serivces, Student Health Services
Swain Hall	Room 138	Public Health Promotions
Tradition Hall	Room 135	University Housing
Wall Building	Room 215	College of Business, PGM
Wheelwright Auditorium	Front Desk	Ticketing
Williams Brice	Room 111	Kinesiology

Please use only CCU intraoffice mail envelopes to send campus mail (mail being sent between departments). The envelopes are distributed through Procurement Services/Central Receiving. To place an order for intraoffice mail envelopes, please call 843-349-2148. Make sure to include the person's name, department, and campus location when addressing the intraoffice mail envelope.