Frequently Asked Questions
What is Mail Services at CCU?
Mail Services operates as a Contract Postal Unit of the U.S. Postal Service in the City of Conway and offers almost all products and services of a regular post office, plus mail processing for residential students (students who live in University Housing) and intraoffice mail delivery for faculty and staff.
How is mail processed in Mail Services?
The Mail Services team receives mail and processes it through the University mail tracking system. Generally, mail is processed by 2 p.m. Students are strongly encouraged to wait until they have received an email to their CCU email address alerting them that they have mail available at Mail Services before proceeding to Sands Hall. Mail Services does not permit the early release of mail – no exceptions.
How am I notified when my package is available for pickup?
Students will receive an email to their CCU email address alerting them that they have mail available at Mail Services. All students are strongly encouraged to wait until they have received this email before proceeding to Sands Hall. Mail Services does not permit the early release of mail – no exceptions.
How do I send letters and packages?
To send letters with postage, please drop them in the teal mailbox located on the wall outside of Sands Hall. To ship packages via the U.S. Postal Service, or to purchase postage for letters, please bring them to the Mail Services retail counter and a staff member will be glad to assist you.
What forms of payment are accepted?
Mail Services accepts cash, checks and credit/debit cards.
Does Mail Services sell mailing supplies?
Yes, Mail Services sells a variety of supplies for mailing, including: postage stamps, stamped envelopes and postcards, legal size envelopes, padded envelopes, priority mail supplies, and express mail supplies.
How do I send FedEx or UPS packages?
Only PRE-PAID UPS and FedEx packages are accepted at Mail Services. You may drop off the package at the Mail Services retail counter to be picked up by the respective delivery service.
What time does the mail go out?
Regular U.S. Postal Service mail is dispatched to the Conway Post Office daily, Monday through Friday, by 2:30 pm. Mail received after 2:30 pm will be sent the following day. Mail Services is closed on Saturdays and Sundays.
Does Mail Services process money orders?
No, Mail Services does not process or offer money orders.
For Students and Families
How do I find my mailbox number?
All residential students (students who are living with University Housing) have assigned mailbox numbers. Those numbers can be found in MyCoastalHome under My Info. Due to privacy laws, we cannot give out mailbox numbers over the phone.
What address do I use to send and receive packages through Mail Services?
All residential students should use the following address format:
Student's First and Last Name (no nicknames)
CCU Box ------*
107 Founders Drive
Conway, SC 29526
*Residential students can find their mailbox number in MyCoastalHome under My Info.
What do I need to bring to pick up my mail?
A CCU Student ID (CINO Card) is required to pickup mail from Mail Services.
What happens if my package was addressed incorrectly?
Packages that are not addressed with a full name or CCU mailbox number will be held for seven days and then returned to sender. A package addressed with a CCU ID number, room number, or meal plan is not sufficient. Please use the required address format when addressing all packages.
My delivery service says my package was delivered. Why haven't I received an email to my CCU email address notifying me it's ready for pickup?
All incoming mail at Mail Services has to be processed and input into the University mail tracking system before students are notified for package pickup. While delivery services like Amazon may show a package as delivered, students will not receive a notification email until it is processed at Mail Services. Generally, mail is processed by 2pm.
What are package lockers?
The package lockers are four (4) locker banks located along the walls in Mail Services. Each locker bank has a designated kiosk. The locker banks are designed to provide easy, 24/7 access to your packages. Each locker bank is named for your convenience. The names of each locker bank can be found above the computer monitor. The four (4) locker banks are called: SPARK, CANDOR, DESERT, and LEGACY.
How do I use the package lockers?
Students will receive an email to their CCU email address when they have a package available for pickup in a package locker. The email indicates the locker name, locker box number, and a QR code for scanning. Example: "Your package is in Legacy locker #4."
Each package locker has a designated kiosk. Once you have located your locker, approach the kiosk to begin accessing to your package.
There are three ways you can access your package from the lockers.
1. Scan the QR code or enter the pickup code from the email
2. Scan the barcode on the back of your CINO Card
3. Enter your CCU ID number
You will be prompted to take a picture and sign for your package. At this point, the locker door will open and you can take your package! Please make sure to close the locker door once you've retrieved your package.
Do the package lockers open on their own?
Once you've followed the required steps to access your package, your designated locker door will open automatically. Please remember to close the package locker after retrieving your package.
When can I pickup my package from the package lockers?
The package lockers are accessible 24/7 inside Mail Services.
How much does a passport cost?
The US Department of State offers three ways to calculate passport costs. Find out more information here: https://travel.state.gov/content/travel/en/passports/how-apply/fees.html.
Do you provide passport photos?
Yes, we do provide passport photos onsite. For the general public, the photo fee is $10. For those with a CINO Card, the photo fee is $6.
What citizenship evidence do I need to provide?
For all information about citizenship evidence, please visit https://travel.state.gov/content/travel/en/passports/how-apply/citizenship-evidence.html.
How do I check the status of my application?
If you applied in person or renewed by mail, please check your application status through the Online Passport Status System.
I need my passport sooner than I thought. What can I do?
If you applied in person or renewed by mail, call the National Passport Information Center at 1-877-487-2778 (1-888-874-7793 TDD/TTY) and ask to upgrade your application service type. You will need your application number or your last name and date of birth. The National Passport Information Center will email you additional information about how to upgrade your application to expedited service or 1-2 day delivery.
If you have additional questions, please visit https://travel.state.gov/content/travel/en/passports.html or call Mail Services at 843-349-2156.
For Faculty and Staff
How should mail be addressed to faculty and staff?
|Official University Mail
Billing and payments to the University
|Coastal Carolina University
PO Box 261954
Conway, SC 29528
|Faculty/Staff Mail and Packages
Purchases, letter mail, catalogs, and packages
|Employee Full Name
Office # _____
642 Century Circle
Conway, SC 29526
Hazardous Materials: Please contact the Environmental Health & Safety Department for specific guidance if this is your first time ordering hazardous materials and for general questions about the ordering process.
Where does faculty and staff mail get delivered on campus?
Mail Services will pick up and deliver intracampus mail once per day at the following centralized locations in each building.
|Arcadia Hall||Room 116||Athletic Administration, Athletic Ticket Office, CAF, Softball|
|Atheneum Hall||Room 101||CEF, University Advancement & Alumni|
|Atlantic Hall||Front Desk||Central Receiving, Procurement|
|Baxley Hall||Room 121/127||Room 121: Admissions, Financial Aid, and Registrar
Room 127: Student Accounts
|Brittain Hall||Room 339||Politics, Anthropology, Geography|
|Burroughs & Chapin||Room 122||Financial Services, Fire Safety, Payroll, Transportation|
|Coastal Science Center||Room 152||Academic Testing, Coastal Marine Wetlands, Emergency Management, Environmental Health & Safety, EQL, OLLI|
|EFHA||Room 201||Atheneum Press, Band Hall, College of Humanities & Fine Arts, Intercultural Language Center, Jackson Center, Joyner Institute, Philosophy/Religion|
|Facilities 1||Front Desk||Facilities, Planning, & Management|
|Facilities 2||Room 104C||Custodial, Facilities Warehouse, Green Team|
|Facilities 4||Front Door||Grounds|
|Gupta Science||Room 210||Biology, Chemistry, Marine Science|
|Hackler Club House||Front Desk||Hackler Golf Course, Sports Turf|
|Hampton Hall||Front Desk||Print Shop, University Marketing & Communication, Video Productions|
|HTC Center||Room 145||Basketball, Chanticleer Store, University Recreation, Volleyball|
|Human Resources||Front Desk||Human Resources & Equal Opportunity|
|Indigo Hall||Front Desk||Dean of Students, Student Conduct|
|Kearns Hall||Room 216D||Academic Resource Center, Honors College, International Admissions, Student Success Center|
|Kimbel Library||Back Door Mail Room||Library|
|Kingston Hall||Front Desk||Early Childhood Development Center|
|Laurel Hall||Front Desk||Accessibility & Disability Services|
|Lib Jackson Student Union||Room A202||Career Services, CCUFoodCrew, CHANT411, Coastal Activities Board, Fraternity/Sorority Life, Global Engagement, IISS, LiveWell, Scheduling & Space Management, SGA, Student Life, Student Transition & Family Programs, Veteran Services|
|Mense Hall||Front Desk||ROTC|
|Normal Field House||Room 202||Athletic Training, Baseball, Cheerleading/Dance, Football, M/W Golf, Lacrosse, M/W Soccer, Tennis, Track & Field, Weight Room|
|Penny Hall||Room 356||Computer Science, ITS, RSM, Sociology|
|Prince Hall||Room 213I||LIFE, College of Education & Social Sciences|
|Public Safety||Front Desk||Public Safety|
|Scholars Academy||Front Desk||Scholars Academy|
|Singleton Building||Room 102||Auxiliary Enterprises, CeTeal, COOL, Diversity Equity & Inclusion, Finance & Administration, Institutional Research (IRAA), President's Office, Provost Office, Risk Management, Special Events|
|Smith Science||Room 114||Math, Physics, Psychology|
|Student Health Center||Front Desk||Counseling Serivces, Student Health Services|
|Swain Hall||Room 138||Public Health Promotions|
|Tradition Hall||Room 135||University Housing|
|Wall Building||Room 215||College of Business, PGM|
|Wheelwright Auditorium||Front Desk||Ticketing|
|Williams Brice||Room 111||Kinesiology|
How do I send intraoffice mail?
Please use only CCU intraoffice mail envelopes to send campus mail (mail being sent between departments). The envelopes are distributed through Procurement Services/Central Receiving. To place an order for intraoffice mail envelopes, please call 843-349-2148. Make sure to include the person's name, department, and campus location when addressing the intraoffice mail envelope.