You are viewing an archived issue. Vol. 10 Issue 9 September 2018 Looking for the current issue?

About U Message from the administration.

Chaucey Aboutu

Feel the Teal and the New York Giants

Bookmark and Share

On Aug. 20, while the Coastal Carolina University campus was off to an exciting start with the first day of classes, Feel the Teal was also involved in something new and different. Nick DeStefano, our service excellence program coordinator, was 650 miles away from campus that day proudly introducing Feel the Teal to the front office staff of the New York Giants in East Rutherford, N.J.

The seeds of this unique opportunity were planted back in January, when DeStefano presented a session on Service Skills and Priorities for Success at the International Ticketing Association conference in Baltimore, Md. Attendees at the conference included box office teams and event management staff from a large array of venues across the world, including several major league sports teams like the New York Giants. The box office team for the Giants recognized the the value of Feel the Teal and reached out to inquire about receiving assistance from CCU.

Nick coordinated with the organization’s Premium Services, Ticketing Office and Giants Stadium LLC to schedule a two-day training experience for all their team members. Whenever we are presented with an opportunity to share the teal and assist others with their service efforts, it is an honor and responsibility we do not take lightly.

The Giants staff was proactive in assessing the service they are currently providing. They took the initiative to educate their employees and intentionally made an effort to enhance their service. This should serve as a reminder to all of us to do the same. Feel the Teal is more than an eight-module training program. Upon completing the sessions, it is your responsibility, as well as mine, to live out the standards, values and expectations of Feel the Teal.

As we move further into the fall semester, I ask that you remember the mission of Feel the Teal and continue to live it each day!


David A. Decenzo, Ph.D.

Article Photos