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This session will last an hour and a half and will be very interactive. Participants will have the opportunity to identify and discuss the strengths and weaknesses that impact service excellence along with the opportunities and pitfalls presented by various service situations. Your input is key to addressing needed changes and making service improvements and this workshop allows for discussion and idea sharing. Information gathered from the Service SWOT will be communicated to the Feel the Leadership Team, other appropriate personnel and President DeCenzo.

Learning Objectives:

• Identify the strengths, weaknesses, opportunities and threats that affect service excellence at CCU

• Discuss gathered information

• Communicate the Service SWOT feedback to the university president, Feel the Leadership Team and appropriate personnel.

Contact Office of Training and Development for additional information