You are viewing an archived issue. Vol. 8 Issue 4 April 2016 Looking for the current issue?

About U Message from the administration.

Chaucey Aboutu

Feeling the Teal: The word is getting out there

Bookmark and Share

Throughout the past few months in this space, I have shared updates with you about our Feel the Teal® Service Excellence Initiative regarding Feel the Teal Celebrations that have been happening on campus, the importance of knowing and sharing our history and traditions, and most recently about the efforts being made to expand our reach to the students. It is clear that the initiative we started almost four years ago is becoming part of who we are as an institution.

Not only am I seeing that, but others are taking notice, as well.

Feel the Teal has been asked to present at several conferences recently within higher education, and Eileen Soisson, executive director of Training, Development and Service Excellence, has represented the University’s vision and initiative with passion and enthusiasm. The feedback received about the initiative from other institutions has been extremely positive and supportive. Others want to know how we are doing what we do.

In March, Academic Impressions hosted Customer Service Skills Training: Certification for Higher Education in Denver, Colo., with almost 20 colleges/universities in attendance. We are proud to have been part of that conference; Soisson, with two other instructors, led the three-day certification conference. The sessions, conversations and feedback during the conference only support where we are headed.

I am proud to know that the word is getting out about our service priority, and it is my sincere hope that one day CCU will provide the model of service excellence in higher education. We Feel the Teal, and hope others do, too!


David A. DeCenzo, Ph.D.


Article Photos