Faculty FAQs - Coastal Carolina University
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Faculty FAQ's



1. What services does the Office of Digital Learning provide to the campus?

  • Moodle Support
  • Third-Party Support (Respondus Lockdown, Turnitin, Publisher tools such as Cengage and Pearson, Kantola, Echo360)
  • COOL Grants (faculty incentives)
  • Course quality reviews to those who participate in any COOL Grant incentive program 
  • Support and resources to make digital more accessible and affordable through campus initiatives such as the Digital Accessibility & Universal Design initiative and Open Education Resources (OERs) initiative
  • Multimedia captioning lab to record lectures 
  • Training for digital learning 

2. Who should I contact for help?

Coastal Office of Online Learning 

  • Moodle support and training (ALL THINGS MOODLE)
  • Third-Party support and training (Respondus Lockdown, Turnitin, Publisher tools such as Cengage and Pearson, Kantola, Echo360)
  • COOL Grants 
  • Closed Captioning 
  • Multimedia Captioning Lab (record lectures) 
  • Digital learning instructional design 
  • Digital Accessibility 
  • Open Educational Resources (OERs) 
  • Digital Learning Institute (DLI)

Center for Teaching Excellence to Advance Learning (CeTEAL)

  • Effective teaching support 
  • Instructional support 
  • Faculty training 
  • New Faculty Orientation
  • Teaching Associate Orientation 
  • Instructional Coaching 
  • Classroom Observations 
  • Learning Communities, Signature Pedagogies, Institutes & Certificates 

3. What are COOL Grants?

Funding opportunities to advance the development of high quality courses and programs for graduate and undergraduate students while utilizing digital technology tools. These grants are designed to recognize the increased utilization of this methodology by faculty to meet the needs and objectives of their courses, the University's Strategic Plan, and the best needs of the individual program. For more information, please visit the COOL Grants page

4. How can I make my course more accessible?

  1. Ally - is a digital accessibility tool that is integrated with Moodle that focuses on making digital course content more accessible to students. 
  2. Caption all multimedia - the Coastal Office of Online Learning provides closed captioning services. To request closed captions, please complete the Closed Captioning Request Form. Read more about this initiative on the Digital Accessibility page. 
  3. Create Accessible Documents - the Coastal Office of Online Learning provides assistance with the campus to make documents accessible. To request this service, please complete the Accessible Documents form
  4. Visit the Digital Accessibility page for resources, tutorials, trainings, and more. 

5. What are Open Educational Resources (OERs)? 

OERs are defined as materials provided at no-cost and with free and open access for usage. These may include materials such as articles, books,multimedia, tests and examinations, apps, and even entire courses. For more information on OERs, please visit the Open Educational Resources page.

6. Where can I learn more about Moodle? 

7. What types of instructional tools are available to use?

Coastal offers a wide range of instructional tools that are supported through the Coastal Office of Online Learning. Please visit the Instructional Tools page for a list of tools available for faculty to use in their digital learning courses. 

8. What training sessions are offered throught the Coastal Office of Online Learning and how do I register for them?

The Coastal Office of Online Learning offers a variety of trainining workshops related to digital learning. Workshops cover areas such as online learning, hybrid learning, accessibility, academic integrity, and digital technology. Please visit the Training Workshops guide to register for upcoming sessions. 

9. Where should I send my students for support?

 It is recommended that students contact Student Computing Services for student support. If Student Computing Services is unable to assist the student, they will refer them to the correct support. Please visit our Student Resources page for information on Moodle Support, Campus Services & Support, and general student FAQ's.