DL Student FAQs - Coastal Carolina University
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Online Course (Dx) and Hybrid Online Course Registration FAQ

Thank you for your interest in digital learning at Coastal Carolina University. Please review the frequently asked questions (FAQ) below to prepare for success in this course.  

1. What are the variety of instructional formats for the upcoming semester? (All formats will require some remote component to accommodate students who, because of illness, quarantine, or location, cannot attend classes in person. Instructional formats are listed below)
A. In-person Instruction - Class meetings take place in a classroom on campus. Faculty may cohort
students based on course enrollment and classroom capacity. Students who are not attending
in person will be provided livestreaming online access to the class meeting.
B. Hybrid Instruction - Hybrid courses provide 51-99% of course instruction online and/or remote from
campus. Hybrid courses may reduce course meetings in a variety of ways. Some hybrid courses may
reduce course meetings from three class meetings a week to one: for example, three 50 minute oncampus meetings MWF may be modified to one campus meeting per week of 50 minutes on
Wednesdays (this example equates to a 66% hybrid course). Alternative hybrid classroom schedules
may also flex around weeks or even months.
C. Remote Synchronous Instruction - Class meetings take place synchronously in the online
environment. Students and instructors may participate in the class from a remote location or on
campus in a classroom or other designated academic space.


2. How do I register for a digital learning course? WebAdvisor allows you to filter by specific course type. These course types are as followed:
A. Hybrid - a hybrid course uses a mixed model of in-person and online teaching and learning, and will require some in-person activities on campus throughout the term. Hybrid courses have 51-99% of their coursework completed in the online course environment.
B. Online - courses that are 100% online.
C. Open Educational Resource (OERs) - courses that have adopted more affordable course materials that are $50 or less. To register for OER courses, while searching for courses in WebAdvisor, under Course Type select Open Education Resource.  

OER course type  

3. If I have to take my class online due to COVID-19, will the VA still pay me my housing allowance?
Yes, the VA will still pay your housing allowance at the full rate if the class you are enrolled in would have otherwise been taught in class if not for COVID-19. However, if you have enrolled in classes that are only offered online, then you would be classified as a digital learning student and the VA will pay one-half of the national average for housing allowance. 

4. Can I access my Coastal email and Moodle if traveling abroad? Yes. Please visit the CCU Account Access from Abroad page for more information. 

5. If I am enrolled in multiple classes and I have at least one class offered as in-residence, will I get my full housing allowance?
Yes, as long as you have one class on campus in-residence, you will receive the full housing allowance. However, if you end up dropping that one class that is on campus, the VA will recoup the difference of the full housing allowance and one-half of the national average of housing allowance starting from the beginning of the term. This could create a debt for you with the VA. Please contact the Office of Veteran Services before dropping any courses. 

*You can also use multiple filters such as online and open educational resources or hybrid and open educational resources.*

6. Does my online/hybrid class require me to be on campus? According to the University digital Learning Policy, online learning refers to the educational process in which the majority of course interaction occurs when students and instructors are not in the same place. Online courses may have synchronous meetings (real time: read more below), but will not require on campus visits. Hybrid online classes range from 51-99% online their coursework, therefore some on campus meetings will be required. Please read your instructor’s startup email carefully to confirm if these expectations apply to your online class. Contact your instructor for clarification if needed.

7. Am I prepared to succeed in an online/hybrid class? Online learning is different from classroom learning, and scholarly research has identified numerous attributes that online students must exhibit to maximize success, including motivation and self-regulation. Think you have what it takes to be successful in an online class? Take our E-Learning Readiness Assessment, and find out!  

8. How do I start my online/hybrid course? Coastal Carolina University uses the Moodle learning management system (LMS) for online course access. Please see Moodle Student Resources for login information. Prior to the beginning of the term, you will receive an email from your instructor sent to your Coastal account detailing the course startup process. Additional information may also be available in the course comments section listed in WebAdvisor. Please watch the short tutorial on how to login to your Moodle course.

**Please note that classes and course content may not be available in Moodle until the first day of the semester.

9. Is my online/hybrid class synchronous or asynchronous? Most online courses use asynchronous designs that do not require all students to be online simultaneously; however, some instructors may require synchronous (real-time) participation at select online events, such as guest presentations or online office hours. Online classes with synchronous requirements typically provide alternative options for student who cannot attend the designated times, such as reviewing sessions independently. Hybrid online classes may require synchronous online meetings that are the same time and days of the week scheduled for class meetings, and students are expected to attend these. Please read your instructor’s startup email carefully to confirm if these expectations apply to your online class. Contact your instructor for clarification if needed.  

10. How are absences documented in an online class? According to the University digital Learning Policy, an absence is operationally defined as a “missed online submission deadline,” which means if you fail to submit a required assignment or other required submission during the initial drop-add period of the course, you may be counted as absent (never attended) and subsequently dropped from the roster. Make sure you review the course syllabus and Moodle site carefully so you don’t miss any submission deadlines.

11. What kind of computer do I need for a digital learning or online class? The university office of Student Computing Services publishes a list of recommended specifications intended to maximize compatibility between student computing purchases and campus IT infrastructure and application platforms. Please note that Chromebooks are under a pilot of possible compatibility with specific tools utilized for digital learning at Coastal.   

12. Do I need a fast internet connection? Generally, an entry-level broadband service plan of at least 4MB/s will be sufficient for your online class. Students who plan to engage in frequent web conferencing or large file transfers may wish to contact their internet service provider to explore upgrade options for faster connectivity.   

13. What do I need to do to gain access to Moodle if I am going to be traveling abroad? Please visit CCU Account Access from Abroad and follow the instructions to obtain access from ITS. 

14. Are there any additional fees for taking an Online Course?  A $25 digital learning fee is applied to each Online course in addition to regular tuition costs.

15. How can I get a student ID if I am not on campus?
Our CINO Card Office allows students to submit their pictures through the photo upload portal on the CINO Card website or through the GET Mobile App.  The GET Mobile app also operates as a virtual CINO Card once the photo is uploaded. The GET Mobile app can be found in the Apple and Android app stores.  Once the app is downloaded the student will be able to search for Coastal Carolina University and finish their setup. Visit the CINO card page for more information.

16. How do I clear my browser's cache and why is this important?
At times, certain technologies do not function correctly and requires you to refresh your cache in order for them to work like they are supposed to. Please visit the How to refresh your cache guide for instructions on how to do this. 

17. Can't I purchase necessary cords and equipment at the campus bookstore? 
Yes. The bookstore carries electronic devices and equipment/accessories that will allow you to be a successful digital learner. Please visit the Coastal Carolina Bookstore website for more information on what is available for purchase. Be sure to inquire about using financial aid to cover these costs. 

How to be a Successful Online Student While not Having Access to Internet

Online students must have reliable internet access while taking online courses, however, we understand there are situations that result in not having internet access such as having to evacuate for a hurricane or experiencing a pandemic. Under these circumstances, please take advantage of the following alternate options to get you through these difficult times:

  • Moodle can be accessed offline via the Moodle Mobile App. Download it today!
  • YuJa can be used to record videos offline to be uploaded into Moodle. 
  • CCU students can download the Office365 suite to their device for FREE. Learn more here!
  • Sending and receiving emails through Microsoft Outlook, using your CCU email, without internet connection. Visit the Work Offline in Outlook site
  • Visit the SC Department of Education site for a list of SC Hot Spot locations. 
  • Contact your local cable provider to inquire about free wifi during emergency situations such as COVI-19. 


System Requirements for an Online and/or Hybrid Online Course

CCU’s learning management system (LMS) is currently Moodle version 3.6. It is recommended that students and faculty using CCU’s Moodle system have the following technology to be successful in their online and hybrid online courses:

Computer Access: Daily access to at least one computer that meet the recommended specifications below (either through ownership or other access, such as a friend, computer lab, library, etc.).  Students, technical issues are often not a valid excuse for failure to complete coursework; you should proactively test your computer system at the beginning of the semester to verify you can complete all required activities, and follow up with your faculty member individually with any concerns.


  • Hardware: Computer should have sufficient RAM memory (512 MB), storage space, and processing power for running the latest operating systems and software releases. This may vary by course.

  • Backup: External backup device for backing up data. OS: Windows 7, Windows 8, Windows 10, MacOS 10.8, MacOS 10.9, MacOS 10.10, MacOS 10.11, ChromeOS

  • Browser: Firefox 31 and Google Chrome have been the most successful browsers across all platforms. Moodle requires a minimum version for the following browsers: Chrome 30.0, Firefox 25.0, Apple Safari 6, Internet Explorer 9.

  • Java: In order to utilize the university’s WebAdvisor, Java is required. To download, visit the ITS Student Computer Services webpage on the CCU website.

  • Internet: As a minimum, a standard level, high-speed, internet connection is necessary (3 Mb download/upload speed or higher) for access to advanced features both in Moodle and on the internet in general.

  • Productivity: Microsoft Office 2007 or newer. Some courses may require Adobe software as well, at additional costs.

  • Security: Students must have antivirus software on their devices to connect to the internet on campus. Students are able to obtain virus protection at no cost.

Recommended, may be required in some courses:

  • File Reader: Adobe Acrobat Reader

  • Media: Depending on the course, these may or may not be required:

    • iTunes

    • Windows Media Player

    • QuickTime

    • Adobe Flash Player

  • Webcam

  • Microphone, Speakers, Earbuds

  • Respondus Lockdown Browser & Monitor - A tool for ensuring test security in a class where exams are taken remotely and electronically. See also: Respondus Student Guide. Note* you may experience a 5 minute delay when launching Respondus. 

  • Turnitin - A tool used to detect plagiarism. Please see the tutorial on how to use Turnitin. 
  • Other software/hardware may be required specific to your academic discipline. This information should be provided by your Online or Hybrid Online faculty member in your Course Syllabus. 

Please see Computer Recommendations and Student Technology FAQ's for more details!