FAQs - Coastal Carolina University
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COVID-19 Operations Plan FAQs

COVID-19 infection prevention and containment measures

Coastal Carolina University has established COVID-19 infection containment measures to ensure a rapid response to COVID-19 positive cases on campus. CCU’s procedures for quarantine and isolation align with the CDC and SCDHEC guidance.

Below you will find frequently asked questions and detailed answers about Coastal Carolina University’s operation plans as we move forward with the academic school year amidst the pandemic. Each section is broken up by subject of the questions.

COVID-19 Testing
Is COVID-19 viral testing be available?

Yes, COVID-19 viral testing is available through Student Health Services (SHS). SHS offers close-contact/symptom-based COVID-19 rapid, molecular point-of-care testing to students, faculty, and staff with test results provided during the appointment. Specimen collection is painless using a swab of the nasal turbinates. SHS also has a partnership with LabCorp for off-site testing for COVID-19, Nucleic Acid Amplification (test results in 2-4 days). To make an appointment, visit the Student Health Services webpage or call 843-349-6543.

The SC Department of Environmental Health and Control (SCDHEC) hosts many free COVID-19 community testing sites throughout the state for symptomatic and asymptomatic individuals. Find a COVID-19 testing location near you.

Is CCU perform COVID-19 case reporting, campus contact tracing, and notification?

Yes, CCU is augmenting contact tracing performed by SCDHEC with the capability to trace campus close contacts of University community members testing positive for the virus to mitigate community spread on campus. Contact tracing is performed by the CCU Contact Tracing Team, University Athletics, and Human Resources and Equal Opportunity. For student questions regarding contact tracing, please contact the CCU COVID-19 Call Center at 843-349-4100. For faculty and staff questions regarding contact tracing, please contact Human Resources and Equal Opportunity at 843-349-2036.

Communicating a positive COVID-19 test or a COVID-19 close contact exposure
As a student, what should I do if I think I have COVID-19 and should get tested?

Student Health Services (SHS) is the University’s clearinghouse for student COVID-19 case management.

  • Any student who believes they may have COVID-19 should contact SHS by calling 843-349-6543 to arrange to get tested.
  • Due to high call volume, you may need to leave a message, and a SHS staff member will call you back as soon as possible.
  • After-hour calls should follow the automated prompts to talk to a 24-hour nursing service if you feel you need additional immediate medical advice
  • Students should immediately take steps to isolate themselves until they are tested.
  • Students living in University Housing can contact their RA 24/7. Please find the RA on-call number for your community at this link: https://www.coastal.edu/housing/universityhousingdirectory/.
  • Resident students should contact their RA immediately if they need to be isolated or quarantined.
As a student, what should I do after I have been tested off campus?

If a student has already been tested off campus, that student should notify Student Health Services of their positive test results (and/or exposure to a close contact) as soon as possible via an e-mail to covid@coastal.edu.

  • SHS staff will then follow up with that student to gather appropriate contact tracing information and to provide additional direction regarding isolation and quarantine to ensure campus safety.
As a faculty/staff member, what should I do if I have concerns a student might be COVID-19 positive?

Any faculty or staff member who has information that a student (including student workers) might be COVID-19 positive, should send a brief e-mail from your CCU e-mail account to covid@coastal.edu.

  • Include the name of that student, their ID number (if known), and a brief summary of the information you know regarding this student’s potential positive status.
  • Student Health Services staff will then follow up with that student to gather appropriate contact tracing information and to provide additional direction regarding isolation and quarantine to ensure campus safety.
  • The faculty or staff member should also instruct that student to contact SHS by calling 843-349-6543 to arrange to get tested, if the student has not done so already.
  • If a student presents a letter from SHS to a faculty member stating the student has tested positive for COVID-19, there is nothing else that needs to take place on the reporting side. SHS will have already input the information in the reporting system. Faculty are advised to keep the notification as a matter of record for the class.
As a faculty/staff member, what are the COVID-19 testing and reporting procedures?

Human Resources is the University’s clearinghouse for employee COVID-19 data. Human Resources will work with Student Health Services to provide appropriate contract tracing if the faculty or staff member has been on campus this semester.

  • Any information regarding faculty or staff exposure or positive test should be communicated per HREO instructions.
  • Faculty and staff who need a COVID-19 test may contact Student Health Services by calling 843-349-6543 to arrange to get tested and immediately begin isolation.
  • Due to high call volume, you may need to leave a message, and a SHS staff member will get back to you as soon as possible.
  • Employees can find additional testing locations by visiting DHECs COVID-19 Testing Locations webpage.
  • Employees should contact Human Resources at 843‐349‐6496 with any questions.
Quarantine and Isolation
What happens if someone in a face-to-face class tests positive for COVID-19?

In the event that someone in a face-to-face class tests positive for COVID-19, an investigation will commence as part of the contact-tracing process to determine close contacts and whether a quarantine is required.

What is the meaning of quarantine?

Quarantine is used to keep someone who might have been exposed to COVID-19 away from others. Quarantine helps prevent the spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms.

Students, faculty, and staff who have been identified as a close contact of a positive COVID-19 case should quarantine and follow the CDC guidelines:

  • Stay home for 14 days after your last contact with a person who has COVID-19.
  • Watch for fever (100.4◦F), cough, shortness of breath, or other symptoms of COVID-19.

If possible, stay away others, especially people who are at higher risk for getting very sick from COVID-19.

What is the meaning of isolation?

Isolation is used to separate people infected with the virus (those who are sick with COVID-19 and those with no symptoms) from people who are not infected.

Students, faculty, and staff who are COVID-19 positive should stay home or in their residence, with exception of receiving medical care, and isolate according to the CDC guidelines:

  • Monitor your symptoms. If you have an emergency warning sign (including trouble breathing), seek emergency medical care immediately.
  • Stay in a separate room from other household members, if possible.
  • Use a separate bathroom, if possible.
  • Avoid contact with other members of the household and pets.
  • Don’t share personal household items like cups, towels, and utensils.
  • Wear a cloth face covering when around other people, if you are able to.
As a resident student, what happens if I am required to quarantine or isolate?

University Housing has assessed and identified on-campus resident spaces that meet federal guidance for quarantine and isolation (private bedrooms/private bathrooms) where resident students can quarantine or isolate in their own space.

  • Resident students living in housing areas with shared sleeping spaces and/or bathrooms will be relocated to an appropriate space in contracted off-campus housing. Resident students required to relocate will be provided a COVID-19 packing list of items to consider packing such as clothing, personal care items, medications, technology, and educational materials.
  • Resident students directed to quarantine or isolate must complete the COVID-19 Intake Form. The form includes questions about prescription medication refills, dietary restrictions or preferences, food and medication allergies, and the need for additional personal care items. The information gathered on the form will provide campus partners important information to support the student for the duration of their quarantine or isolation.
  • The University will provide the following services to resident students in quarantine or isolation:
    • A SHS provider or nurse will remotely monitor signs and symptoms via periodic phone calls.
    • Meals and essential supplies will be delivered to the exterior door for pick-up.
    • Waste placed outside the exterior door will be removed.

University Housing and Student Health Services will speak with the resident student and provide the following important quarantine or isolation instructions and information:

  • How to complete the required self-monitoring and documentation of symptoms.
  • How to obtain access to medical care.
  • Rules restricting access beyond the approved quarantine/isolation space.
  • Proper procedures and PPE for waste pick-up and meal/essentials delivery.
  • Communication protocols.
  • Meal delivery schedule.
  • Sanitation procedures.
  • Discontinuation of quarantine/isolation.
Is there a guide for Resident Isolation and Quarantine?
As a non-resident student, what should I do if asked to quarantine or isolate?

Students who have been directed to quarantine or isolate should follow instructions from their health care provider and stay at home or in their residence, with exception of receiving medical care. Visit the CDC’s quarantine webpage and isolation webpage for additional information.

Am I allowed to go home if I am required to quarantine/isolate?

Students are encouraged to talk with Student Health Services first so they can discuss issues they should be aware of if they make that choice. Students who decide to leave campus will not be able to come back without release from quarantine/isolation from SHS.

How long do I have to stay in isolation?

A Student Health Services provider will assist you with delineating the discontinuation of isolation. Generally, the isolation period for COVID-19 continues until each and all of these conditions are met:

  • Your symptoms have resolved.
  • At least 10 days have passed since your symptoms first appeared.
  • You have had no fever for at least 24 hours and have not used fever-reducing medication during that time.

You have had no fever for at least 24 hours and have not used fever-reducing medication during that time.

If you had no symptoms but tested positive by a swab test, you must isolate until 10 days have passed since the swab was done.

What services are offered to students in quarantine or isolation?

Any student who is directed to quarantine due to a potential COVID-19 exposure or directed to isolate due to a positive diagnosis of COVID-19 will be offered campus case management services in support of their health, emotional well-being, and academics.

  • • Students who are diagnosed as COVID-19-positive by Student Health Services will be directed to isolate, educated on quarantine and isolation, and advised to complete the following:
    • Take important precautions as recommended by the CDC.
    • Monitor and document your symptoms. If you have an emergency warning sign (including trouble breathing), seek emergency medical care immediately.
    • Follow up with SHS as needed.

Student Advocacy and Intervention in the Dean of Students Office will contact students who are in isolation and/or quarantine to make them aware of available resources and assist them with needs that may arise during that time, such as:

  • Academic distress due to personal issues.
  • Assistance with basic needs (food and housing).
  • Connecting with resources, both on and off campus.
  • Communication with faculty in an emergency.
  • Personal or family emergencies.
  • Personal safety needs.
What type of academic support is available for students who are in isolation or under quarantine?

Students should notify their professors and their academic advisor(s) that they are in quarantine or isolation. Students should communicate with each professor about how they can continue to access course meetings and/or course materials from a remote location, and should change their “virtual” or “in-person” selections for each course in WebAdvisor.

In addition to participating in their courses online, students will have virtual access to the following services: 

  • Tutoring and Learning Center, including the Writing Center and Mathematics Center. 
  • Academic coaching, including tips and strategies for succeeding in online courses. 
  • Academic advising. 
  • Library services, including research consultations and equipment check-out. 
  • Discipline-specific tutoring in academic departments. 
Will I have access to Counseling Services if I am in quarantine or isolation?

Counseling Services will work with Student Health Services for consultations and referrals of students in quarantine or isolation. Teletherapy is available for students on a continuous basis to see a counselor via phone, tablet, or computer. A specific link will be sent in the student’s email. Students can also reach out directly and schedule an appointment online or call 843-349-2305.

Health and Safety
What health and safety measures should I take to help prevent the spread of COVID-19 and care for the campus community?
  • Complete the COVID-19 online prevention training
  • Practice personal hygiene and sanitation including hand-washing, cough and sneeze protocols, etc.
  • Ensure physical distancing (also referred to as social distancing) throughout buildings and outdoors.
  • Wear masks (recommended face coverings) inside all buildings and outdoors where physical distancing is not possible. Be sure to put on and take off masks properly to avoid contamination.
  • Be mindful of barriers (sneeze guards and plexiglass dividers, etc.) that have been installed in indoor areas where physical distancing is not possible to help protect from the spread of germs.
  • Use the sanitizing stations (stocked with hand sanitizer, disinfectant cleaning products, paper towels, and disposable masks) that are located throughout campus, including inside classrooms and office areas.
  • Use the hand sanitizer dispensers that are located at most building entryways.
  • Be mindful of high-touch areas such as handrails, doorknobs, and bathrooms that will regularly receive enhanced sanitization.
  • If exposure is known and symptoms are apparent, follow the testing and infection containment protocols.
What type of support services are available for emotional health and well-being?
  • Tele-mental health services are the preferred method of treatment, especially during at least the first six weeks of the semester to keep office traffic to a minimum. Exceptions are for crisis issues and other emergent issues not able to be addressed properly via tele-mental health.
  • Ongoing regular relaxation/mindfulness stress relief skills program will be offered.
  • Support group opportunities for students, faculty, and staff will be available based on the level of interest. For faculty and staff, the Employee Assistance program (E.A.P.) may assist.
  • Students, faculty, and staff experiencing anxiety associated with COVID-19 will be provided individual consultation. For faculty and staff, the Employee Assistance program (E.A.P.) may assist.
What happens to in-person instruction if a faculty member or student in a class tests positive?

Upon discovery of one positive case among those who have been in face-to-face instruction, an investigation will take place to determine whether a cluster exists (3 or more individuals in a face-to-face class testing positive for COVID-19). Instruction of that class will shift to online until further notice. The classroom where the positive case was discovered will be deep cleaned. If no cluster is found, the class will resume face-to-face instruction.

Can I attend in-person classes if I live with someone who has tested positive for COVID-19?

Students living with someone diagnosed with COVID-19 should not come to campus for face-to-face instruction until given medical clearance to do so by their primary health care provider or Student Health Services.

Facilities and Infrastructure: COVID-19 signage and safety measures on campus
What does the new COVID-19 signage seen around campus signify?
  • • Exterior doors are labeled with directional signage to designate them as entrances or exits in order to prevent cross-directional foot traffic.
  • Elevators are labeled with occupancy signage limited to two (2) occupants only.
  • Service areas where lines typically form are marked with floor decals to guide the line and maintain physical distancing.
  • Signage on walking bridges shows directional foot traffic flow patterns.
  • Signage and decals are installed in common areas throughout campus providing COVID-19 guidance and physical-distancing reminders.
Are there new ways to enter/exit classrooms and laboratories?
  • • Classrooms and laboratories with more than one access point have doors labeled with directional signage to designate as entrances or exits in order to prevent cross-directional foot traffic.
  • It is recommended that the entrance and exit of classrooms and laboratories with only one access point take place in an orderly fashion, allowing occupants to leave the space before the next session’s participants enter the space.
How will classroom/instructional spaces be configured?
  • All instructional spaces, auditoriums, and common-use meeting spaces have been assessed to determine the occupancy load of an area based on 36 sq. ft. per person.
  • Classrooms and labs are marked off by decals with an X to designate areas/seats that are not to be occupied.
  • Requested layouts for meeting spaces must follow physical-distancing guidelines.
  • Modification to instructional spaces will be approved by the Provost’s Office.
What new guidelines are there for office spaces?
  • Office occupancy must comply with physical-distancing standards of 36 sq. ft. per person.
  • If a shared office space does not comply with the physical-distancing standard, options such as relocation of employees or adjusted work schedules may be appropriate.
  • If a space requires a physical modification, a work order must be generated for Facilities Planning and Management to do an on-site assessment.
  • If an on-campus solution is not identified, the department head/supervisor will contact the Office of Human Resources and complete the Accommodation Request Related to COVID-19.
How often will campus facilities be sanitized?

Custodial Services staff will perform enhanced cleaning and disinfection as follows:

  • Classrooms, laboratories, and computer labs: daily Monday through Friday.
  • High-touch surfaces in common areas: at least twice a day.
  • Restrooms: daily with high-touch surfaces disinfected one additional time.
  • Meeting and conference rooms: weekly.
  • Office spaces and break rooms: approximately every 20 days.
Are there sanitizing stations around campus?
  • Sanitizing stations have been installed throughout campus buildings to provide individuals access to resources to sanitize personal office space and items before use, and provide hand sanitation.
  • Mice, keyboards, phones, and laptop bodies can be sanitized using provided sanitizing wipes or cleaning/disinfectant solution.
  • Please note, the provided sanitizing wipes and cleaning/disinfectant solution cannot be used on computer screens.
Are there plans for face shields, sneeze guards, and contactless door openers?
  • Face shields, sneeze guards, and contactless door openers are available through the Facilities Planning and Management work order system.
  • Requests for face shields and sneeze guards will be fulfilled by priority based on the type of service/function and the timing of its return to operations on campus.
University Recreation Indoor Facilities
What safety measures have been implemented in the indoor recreation facilities?
  • Hand readers have been eliminated to reduce touch points. CINO Cards are used for approved entry.
  • Everyone will be screened for symptoms and temperature before entry to all indoor recreation facilities and fitness classes.
  • Mask usage is required, but can be removed during intense activity.
  • Plexiglass partitions have been installed at all indoor recreation facility locations.
  • Locker rooms in fitness facilities are available, but shower facilities remain closed.
  • All exercise equipment is spaced out to follow physical-distancing guidelines.
  • The climbing wall is closed.
  • Individualized equipment will not be available for check-out or usage.

  • Facility capacity at HTC Center and Williams-Brice Building will be limited to ensure physical distancing.
  • Hours of operation will be reduced at HTC Recreation Center, Williams-Brice Building, the indoor pool, and the outdoor center.
  • HTC Center will open for three-hour time blocks, then will close one hour for cleaning before reopening.
  • Williams-Brice Building will be closed for recreational use during Phase I.

  • The facility will be used for fitness classes.
  • A CINO Card is required for entry to participate in a fitness class.
  • Temperature checks are required. Those with a temperature below 100.4 will be allowed to enter building.
  • Indoor class sizes are reduced to ensure physical distancing.
  • Greater emphasis is placed on outdoor classes.
  • Reservation system is utilized to monitor class sizes.
  • Participants are encouraged to bring their own towels.
  • Masks will be required before and after classes.
  • Fitness rooms are cleaned between each class.
  • Williams-Brice pool is open through the entirety of the semester.
  • Masks are required for entrance into the HTC Center and Williams-Brice Building.

    Protocol for the Williams-Brice Building:

    • A CINO Card is required for entry (self-swipe).
    • Temperature checks are required before entering the pool area (must be below 100.4).
    • Towels will not be available.
    • Pool equipment will not be available.
    • Showers will be open.
    • Open swim pool hours will be for students, faculty, and staff. (No guests allowed.)
    • Hours for open swim are Monday-Thursday, 3-7 p.m.; Friday, 1-5 p.m.; and closed on Saturday/Sunday.
How will intramural recreation activities be impacted?
  • Sports offerings will only include non-contact sports to include golf, tennis, cornhole, softball, sand volleyball, basketball hot-shot, etc.
  • A CINO Card is required for approved entry.
  • Temperature screenings are required for all participants.
  • • Masks are recommended and required for participation.
  • Physical-distancing measures must be practiced.
  • •Hand sanitizer must be used by participants before and after activities.
  • Equipment will be sanitized before, during, and after practices and competitions.
Will varsity athletics return to competition and host athletic events?

The CCU Department of Athletics will follow guidance and recommendations from the NCAA, Sun Belt Conference, S.C. Department of Health and Environmental Control, University administration, health care professionals, and other relevant partners related to resuming competition and hosting athletic events.

The department will continually plan with University leadership to determine mitigation measures. Information about resuming competitions and potential impacts on athletic events will be announced as decisions are made.

Limited attendance to athletic competitions and events will be allowed due to modified capacity of the venue.

  • Seating layout is modified with limited seats available for purchase to meet physical distancing guidelines.
  • Based on state or University guidelines, seating throughout venues would be based on a six-feet-per-person standard.
  • Additional signage and directional arrows are employed to assist with crowd control.
  • Educational measures are implemented to communicate changes.
  • Additional event staff will work to ensure physical distancing is maintained in seating areas, concessions stands and at restrooms.
  • Efforts will be made to eliminate any potential areas that invite the congregation of fans.
  • Touch points would be reduced throughout the game day experience.
  • Signage would communicate physical distancing measures in areas where fans line up to include ingress, egress, shuttle transportation pick-up points, concessions, ticketing, restrooms, and other necessary areas. 
How will buying tickets in-person at the Chanticleer Athletics Ticket Office be handled?
  • Ticket office personnel will utilize personal protective equipment when assisting customers at all athletic ticket office locations.
  • Hand sanitizer stations are provided at ticket office windows for customer use.
  • Tickets can be printed by customers when possible, with digital ticket options made available.
  • Ticket work stations are cleaned at the beginning and end of the work day.
How are student-athletes tested for COVID-19?
  • All student-athletes have undergone COVID-19 testing upon return to campus regardless of symptoms.
  • The athletic medical director will continue to manage and follow up on positive cases, and coordinate contact tracing.
  • Quarantine and isolation protocols based on established guidelines are being followed.
  • Intercollegiate athletics will follow NCAA and Sun Belt conference guidelines and recommendations related to regular testing of student athletes, coaches, and staff members associated with athletic programs.
How has Hackler Golf Course shifted operations for COVID-19?
  • The Hackler Golf Course follows state and Back2Golf guidelines.
  • Tee times are booked seven days in advance, and limited to 12-minute intervals to help prevent patrons from circling the bag drop.
  • Signage will remind patrons of mask-wearing and physical-distancing requirements.
  • All doors are to be disinfected regularly.
  • Team members are wearing gloves at all times while cleaning and sanitizing and will change gloves regularly.
  • Masks are required when assisting customers. Masks are not required behind the counter where plexiglass provides a barrier.
  • All apparel is spread out to allow for physical distancing while shopping.
  • All merchandise sales are final until further notice.
  • Counter items such as ball markers, tees, and grips are removed from reach of customers.
  • Credit and debits cards are the preferred methods of payment.
  • Credit card machines are sanitized regularly.
  • Signage is posted at credit card machines to indicate sanitization protocols.
  • Occupancy is limited in both the golf shop and grill areas in order to provide for sufficient physical distancing.
  • Physical distancing of customers is required.
  • Directional arrows will indicate traffic flow from the golf counter to the exit, restrooms, and grill area.
  • Once in the grill area, there will be no returning back through the golf shop. One-way directional signs will lead customers to exit the building through the grill.
  • In restrooms, every other toilet is closed.