How to notify CCU of a positive COVID-19 test result or exposure - Coastal Carolina University
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How to notify CCU of a positive COVID-19 test result or exposure 

Students:
  • If you were potentially exposed to COVID-19 or tested positive for COVID-19 off-campus and Student Health Services is not aware, please take the following steps:
    • Notify the COVID-19 Call Center by e-mail at covid@coastal.edu to provide that information. A CCU contact tracer will follow-up for contact tracing and provide a quarantine/isolation letter via your Coastal email.
    • Students are to self-quarantine (close contact) or self-isolate (COVID-19 diagnosis) while waiting for a University contact tracer to contact them.
    • Notify your professors of your quarantine/isolation period and that you have already notified Student Health Services. Communicate with each professor and discuss with them arrangements for alternative learning activities, makeup work, or remote instruction. Such arrangements will be made on a case-by-case basis and will depend on the nature of the course material. Absences due to isolation will be considered excused with appropriate documentation, and students will be responsible to complete missed assignments per college or department practice.
    • Respond to any communication from CCU contact tracers promptly so as to help mitigate the spread of COVID-19.
    • Notify Student Health Services and your off-campus medical provider if you begin to experience symptoms while in quarantine or if your symptoms change while in isolation.
  • If you were potentially exposed to COVID-19 or tested positive for COVID-19 on-campus at Student Health Services, please:
    • Notify the COVID-19 Call Center by e-mail at covid@coastal.edu of the potential exposure incident. A CCU contact tracer will follow up for contact tracing.
    • Students are to self-quarantine (close contact) or self-isolate (COVID-19 diagnosis) while waiting for a University contact tracer to contact them.
    • Notify your professors of your quarantine/isolation period and that Student Health Services is already aware of your illness. Student Health Services will provide an isolation letter via the MySHS portal.
    • Communicate with each professor and discuss with them arrangements for alternative learning activities, makeup work, or remote instruction. Such arrangements will be made on a case-by-case basis and will depend on the nature of the course material. Absences due to isolation will be considered excused with appropriate documentation, and students will be responsible to complete missed assignments per college or department practice.
    • Respond to any communication from CCU contact tracers promptly so as to help mitigate the spread of COVID-19.

Failure to report a positive COVID-19 test result to Student Health Services/the COVID-19 Call Center endangers the health and safety of the community. Students who fail to inform the University of their positive COVID-19 status may be held accountable via the Code of Student Conduct.

Employees:

Employees should follow the Employee and Supervisor Protocol for COVID-19 and complete the Notification of a COVID-19 Incident form online. A CCU contact tracer from the COVID-19 Call Center will then follow up for contact tracing and important quarantine/isolation information.

Employees are to self-quarantine (close contact) or self-isolate (COVID-19 diagnosis) while waiting for a University contact tracer to contact them.

Contact Tracing

CCU’s COVID-19 Call Center is staffed with contact tracers who respond to known COVID-19 campus cases to mitigate the spread of COVID-19 on campus. Contact tracers work with students, faculty, and staff who have a COVID-19 positive diagnosis to identify campus close contacts and provide important information such as isolation procedures and a release date. They also notify campus close contacts of their potential exposure and provide quarantine instructions and release dates.

If a contact tracer finds that a COVID-19 positive individual attended a face-to-face class or gathering during their infectious period, they will assess the scope of exposure and determine actions to mitigate community spread. Steps may include initiating quarantine and moving an in-person class online.

The University’s contact tracers are familiar with campus operations and facilities. Their institutional knowledge provides insight to better serve the University community with thoughtful assistance during a difficult time.

Contact tracing is an imperative part of managing COVID-19 spread. It is the University’s expectation that students participate in the contact tracing process and provide as much information as possible. Students who fail to communicate with contact tracers may be held accountable via the Code of Student Conduct.

Students and employees who have questions about contact tracing can contact the CCU COVID-19 Call Center at 843-349-4100 (from outside the US +1-843-349-4100). The COVID-19 Call Center is staffed Monday thru Friday, 10 a.m. to 8 p.m. (EST), and Saturday and Sunday, noon to 8 p.m. (EST).