To help prevent the spread of Coronavirus, all in person visits are by appointment only. Please email email@example.com to schedule a teleconference or in person appointment with a staff member or call (843)-349-2159 Monday through Friday, 8:30AM - 5:00PM. We appreciate your patience and understanding. Due to high call and email volume, we ask that you do not leave multiple messages as this will delay our response.
There is still time to make payment arrangements by setting up a payment plan. The first payment is due upon set up of the payment plan along with a $50 administrative fee. Information and due dates can be found at coastal.edu/studentaccounts/paymentplan.
Click here for information about aid realated to the Coronavirus Response and Relief Supplemental Appropriations (CRRSA) Act.
Spring 2020 Billing FAQ
Is the Office of Student Accounts currently open?
The staff of the Office of Student Accounts are currently working remotely and are available via phone and email during normal business hours. Due to state-wide restriction the office lobby is currently not open to the public.
If public offices are closed how can I make a payment?
Payments should be made online via Webadvisor. Due to current office closures cash payment will be limited and mail payments will be subject to post mark. If you have any questions about making a payment, please email firstname.lastname@example.org.
How do I make a payment online?
Go to WebAdvisor. Payments can be made on the Make a Payment screen. If your balance is not accurate, please contact one of the following offices: Office of Financial Aid and Scholarships if any scholarships or other aid are not reflected on your account at email@example.com or Office of Student Accounts with any questions regarding your charges at firstname.lastname@example.org.
Where can I find information about the CARES Act?
Information about financial aid related to the CARES Act can be found at CARES Act FAQs.
Will I receive a housing and meal plan rebate related to the closure?
Guidance regarding refunds for housing, dining, and parking credit has been issued by the Commission on Higher Education. More information regarding the CHE’s guidance can be found at CHE.SC.Gov and additional information issued by CCU can be found at COVID-19 Credit Information.
How was my refund calculated?
Housing: For most students, the housing credit is based on housing assignment and prorated for March 18, 2020 (date the University went to limited authorized access on campus). For students who were approved for extended stay on campus, the credit is based on their checkout date.
Parking: Credits prorated based on March 18, 2020 (date the University went to limited authorized access on campus).
Meal: Credit is prorated for March 18, 2020 (date the University went to limited authorized access on campus) plus remaining Dining Dollars. For students who were approved for extended stay on campus, the credit is based on their checkout date. Specific CINO card account usage information can be found at https://get.cbord.com/coastal/full/prelogin.php
Students can verify their disbursement amount through WebAdvisor under Student Finance. Please contact email@example.com for questions regarding refund.
Where is my refund going?
Refunds will be processed via the following methods: direct deposit to the account on the student’s record, a paper check mailed to student’s address on record, or credited back to the credit card used to make a payment within the last 30 days.
How do I sign up for direct deposit?
Sign up for direct deposit via the student’s WebAdvisor, on the student TAB under student accounts select “Direct Deposit-Enroll Now”. Routing and Account numbers can be found on the bottom of your paper check, this is not your debit card number. If you enter this information incorrectly it could take 5-10 business days for your bank to return the funds to CCU and then we cannot re-issue until our next disbursement cycle, each Tuesday. (The address showing on the direct deposit screen will not affect your deposit as long as your routing and account numbers are correct)
What about my summer classes?
Maymester bills have been rolled onto student’s account and are being verified by OSA.
All Maymester/Summer courses will be billed at the Summer Online Rate:
$487 per credit hour for Undergraduate and $598 per credit hour for Graduate.
If I have a balance on my account for 20/SP, will I still get a refund?
Any credits that post on the account will decrease any remaining balance with the excess being issued as a refund.
Where do I find WebAdvisor assistance?
Additional instructions are available at: https://www.coastal.edu/registrar/using-campus-systems/webadvisorstudents/
How long do I have to pay my bill?
All bills for the current semester are due when they appear on your student account. You can view your bill on the Current Account Balance screen through WebAdvisor.
How do I know my payment was approved?
A payment confirmation screen will appear. This screen displays the amount paid and a reference number. You will also receive an email to your University email address with the same information. This can serve as your receipt.
If payment is not approved, check the credit card type, number, expiration date and resubmit. If the credit card is declined, contact the issuing bank to ensure sufficient available credit is on the credit card and try again.
There is currently a hold on my account, how can I get this removed?
If there is a financial hold on your account, payment must be made in order for the hold to be lifted.