Feel the Teal: Recapping Customer Service Week 2017
Coastal Carolina University recognized and celebrated International Customer Service Week last month via a slate of events and initiatives planned and organized by the Office of Training, Development and Service Excellence. I want to take a few minutes to highlight some events from that week, Oct. 2-6, and thank those of you on campus who participated and who helped raise awareness of the ongoing commitment we have to excellent service here at CCU.
Customer Service Summit
The second annual Customer Service Summit was held on Oct. 4 and included the CCU History Panel, a session titled “Improv to Improve Service,” and several presentations on social media service excellence. The history panel, comprised of CCU trailblazers Charmaine Tomcyzk, Pat Singleton-Young, John Vrooman and Eddie Dyer, was a fascinating and uplifting event, and I loved being able to hear each panel member reminisce about their time at Coastal and share some memories with the audience. (You can read more about this event and see photos inside this edition of The Atheneum.) Brent Reser, social media coordinator, shared many outstanding tips for our community in his session, “Social Media Service Excellence,” including the practice of writing social media posts in a Microsoft Word document before posting them. The “Improv to Improve Service” session was a fun hour of improvisation activities that challenged participants to be more comfortable in difficult situations.
One of the goals of Customer Service Week each year is to express our gratitude in a visible way across the campus, so Nick DeStefano, service excellence coordinator, and Chauncey took to the sidewalks and hallways of Teal Nation. Together, this duo was able to personally express a sincere thank you to more than 250 employees for their service excellence. In addition, on Oct. 2, members of the TDSE staff, along with Steve Harrison from auxiliary enterprises and Jennifer Hughes from Kimbel Library, surprised our third-shift employees with an in-person, late-night thank you. This gratitude team traveled from building to building with small gifts and warm smiles to show appreciation to these employees who perform such valuable service to the University at a time that might cause it to go unnoticed or unrealized by the majority of us here at the University. We are grateful for all that our third-shift employees do in the wee hours to make Teal Nation great.
I’d personally like to say a hearty thank you to everyone who helped make International Customer Service Week possible here at Coastal. I am already looking forward to celebrating the week in 2018, as I know it be another huge success for CCU.
David A. DeCenzo, Ph.D.