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 Maintenance Requests

‌‌University Housing utilizes a web-based maintenance request system. At any time, students can access the website and put in a Maintenance Request simply using their Coastal Carolina University email account. Both the Ingle and Grand Strand 24-hour desks are equipped with computer kiosks to make this process more convenient. Students are welcome to ask Desk Staff for assistance or even complete a maintenance from your mobile device.

**Most maintenance requests are completed within 24 to 48 hours unless parts have to be ordered or it is a more significant issue. If your request has not been completed and you have not gotten a message from University Housing Maintenance with an explanation within 48 business hours contact your 24 hour desk.


Maintenance Request Instructions

 Step 1: Login
  • Click Maintenance Request Link (Bottom of Page)
  • Enter Organization Number: 989906621
  • Enter CCU Email Address: (First time Users will not be recognized)
  • Verify User Information: (First/Last Name, Email, Phone Numbers)
 Step 2: Location
  • Select University Housing if you live in Ingle/Eaglin/Woods/Gardens
  • Select University Place if you live in Sand Hills/Low Country/Grand Strand/Piedmont/Blue Ridge
  • Building
    • Select the correct building from pull-down box
  • Area/Room Number
    • Enter your specific apartment/room number and bedroom letter (i.e. 22b, 212A etc
Step 3: Problem Type
  • Select Housing (next to house icon)
    • Exceptions
      • Cable Issues: Select Audio Visual
      • Internet Issues: Go to www.coastal.edu/scs/
        • Click on Tech Support then Email Tech support. Fill out ticket completely
Step 4: Description of Problem
  • Enter description of your problem being as SPECIFIC as possible to encore immediate and proper handling of request
Step 5: Skip this step
Step 6: Purpose
  • Select University Housing as Purpose Code
    • Exceptions: Main Campus residents with Heating/Air or Pest Control issues should select Facilities Management. For Cable issues select Media Services
Step 7: Skip this step
Step 8: Budget
  • Click on the picture of the binoculars and Quick Search Box will appear. Enter 2189025323 and click "Go".  Select 2189025323- University Housing Operations On-Campus Work Order
Step 9: Password/Submit
  • Password for all work order requests is "chants"
  • Click Submit

Click Here To Complete Maintanence Request

 University Housing creates a foundation of care for resident safety and success.

Contact Information

University Housing
Ingle Hall
843-349-6400 (phone)
843-349-6425 (fax)

Main Campus desk

University Place desk