Frequently Asked Questions
CCU Food Crew's on-campus dining experiences offer a wide array of options to meet the needs of all Chanticleers. Our dining locations offer convenience and flexibility with tons of healthy, quality foods for every appetite!
What is a meal plan?
Meal plans are convenient, flexible and loaded with options – access it all with a tap of your CINO Card. Your meal plan includes dining locations across campus with a range of menus and offerings. You’ll get guaranteed value, whether you eat on campus three times a week or three times a day!
We offer a variety of meal plans to meet your on-campus dining needs. Check out our Meal Plan page HERE for a full list of offerings.
What type of meal plan is recommended?
Depending on your class year, where you live, or how often you eat on campus, our recommendations may vary. You can email firstname.lastname@example.org or give us a call at 843-349-6933 to speak to a Meal Plan Expert who can help you choose the best plan to fit your lifestyle.
How can I purchase a meal plan?
You can purchase a meal plan through MyCoastalHome.
When can I start using my meal plan?
Meal plans will go live for the semester the same day that University Housing opens for the semester. Stay tuned to @CCUFoodCrew for updates!
When is the last day to use my meal plan and dining dollars for the semester?
Please stay up-to-date with CCU Food Crew on our website and social media for updated information about the last day(s) to use your meal plan and dining dollars for the semester.
I am living on-campus, when is the last day I can change my meal plan?
The last day for students living on-campus to change their meal plans is typically two weeks after meal plans are live.
Am I required to have a meal plan?
All first and second year students living on campus are required to purchase a meal plan. While a meal plan is not required for commuter students, many commuter students take advantage of the convenience and value a meal plan has to offer.
Will dining be available during holidays and breaks?
Navigate to our Locations and Menus page HERE for more information about our specialty hours.
I am a commuter student, am I allowed to change my meal plan?
All commuter meal plan sales are final. The only exception for commuter meal plans is if you wish to increase your plan. For example, you initially selected the 50 Block Plan but would like to increase to the 75 Block Plan.
Can I carry meal swipes over to the next semester?
No, all meal swipes expire at the end of the semester.
Can I treat a friend or family member to a meal using my meal plan?
Unlimited and Unlimited Plus meal plans come with five (5) guest meals per semester. If you are on a Block plan, you can use a meal swipe for any guest to eat that is meal swipe/exchange eligible. You may also use dining dollars to treat someone.
What are dining dollars?
Dining dollars work like cash with the added convenience of being accessible from your CINO Card. Dining dollars are accepted at all on-campus CCU Food Crew dining locations. We also accept cash, credit/debit and CINO Cash.
How do I add more dining dollars?
You can add more dining dollars through the GET Mobile App or GET website HERE.
What is the difference between dining dollars and CINO cash?
Dining dollars are only accepted at our on-campus dining locations. CINO cash can be used at a variety of locations both on and off-campus. Click HERE to see where CINO cash is accepted.
Do my dining dollars carry over to the next semester?
Dining dollars that are included with your meal plan DO NOT carry over. However, any money that you personally upload to your CINO Card will continue to carry over for as long as you are a student at CCU.
What is a meal exchange?
A meal exchange allows you the flexibility to purchase a set selection of items from seven of our retail locations on campus.
Where can I use a meal exchange?
Meal exchange eligible locations include: Freshens, Burgers + Fries, Chauncey's Queso Corner, Hackler Grill, Road Rooster (food truck), POD Convenience Stores (grab-n-go options), and concessions. Look for the "ME" logo shown below to know which menu items are meal exchange eligible.
I have an Unlimited Plan, when do meal exchanges reset for the week?
Meal exchanges reset every Monday at midnight for the upcoming week.
I have a block meal plan, can I use one of my block meals as a meal exchange?
Yes, if you are on a block plan, you may use those toward anything that is a meal swipe or meal exchange.
How do I know which menu items are eligible for a meal exchange?
To learn about which menu items are eligible for meal exchanges, you can visit our Locations and Menus page HERE. By clicking on a location, you will see the meal exchange options for each respective location. Additionally, you will notice we use a "ME" logo, shown below, next to all items on our menus at eligible locations.
Health & Wellness
Where can I find more information about nutrition?
For more information about nutrition and committing to healthier life choices, please visit our Health and Wellness page HERE.
Am I allowed to select items from the allergen coolers in the residential dining halls?
Yes. Hicks Dining Hall, UP Dining Hall, and Chauncey's choice all have designated coolers that are stocked with vegan, vegetarian, gluten-free, and allergen-friendly food items to help supplement items served daily in the dining halls.
Sustainability on Campus
Can I take food to-go from the dining halls?
Yes, CCU Food Crew has partnered with Planet Ozzi to provide a reusable to-go container program on campus. For a one-time fee, students can purchase a reusable to-go container and reusable utensils at all of our all-you-care-to-eat locations; Hicks Dining Hall, Chauncey's Choice, and UP Dining Hall.
How does the Ozzi to-go system work?
First, purchase your Ozzi reusable to-go container at any of our all-you-care-to-eat locations: Hicks Dining Hall, Chauncey's Choice, or UP Dining Hall. Once you've enjoyed your meal and emptied your container of all food waste and garbage, you will return your empty reusable container to an Ozzi machine in any of these locations by inserting the container barcode side up and press the "return" button. The Ozzi machine will provide a token for you to use for your next to-go meal. Give your Ozzi token to the cashier and the cashier will give you a clean, sanitized container.
Do we have straws on campus?
We are indeed a straw-less campus. Since plastic straws are too small and lightweight to be easily recycled, they end up in landfills and in our oceans. We do hold several sustainable-focused events where we give away reusable straws for free!
Do you offer reusable cups on campus?
Yes, you can purchase a reusable cup at the POD Convenience stores and Starbucks. You are also eligible for discounted pricing after purchase.
What is the CINO Pantry?
The CINO Pantry is a free resource to all students, faculty and staff and can be accessed with a CINO Card. The CINO Pantry is located on the second floor of the Lib Jackson Student Union in room A-215.
Other Frequently Asked Questions
What do I do if I lose my CINO Card?
Replacement cards can be picked up in the CINO Card Office, located in the Lib Jackson Student Union A-103. You should do this as soon as possible as you cannot use another students CINO Card.
If I lose my CINO Card, am I still able to eat on campus?
Yes, if you lose or misplace your CINO Card and are awaiting a replacement, you may still use your meal plan at any of the three residential locations, Hicks Dining Hall, Chauncey's Choice, or UP Dining Hall. All students are strongly encouraged to replace their CINO Cards as soon as possible.
Can I view menus for the residential dining locations?
Yes! Visit our Locations and Menus page HERE and you will find all meals being offered for each meal period up to two weeks in advance at each location. This is a great tool and resource to plan out your eating schedule.
How do I learn about dining events happening throughout the semester?
You can visit our Calendar of Events page HERE to see what events are happening for a given month.
Who should I contact for questions about my meal plan or dining on campus?
Please contact Marketing Manager, Bryan Leja, at email@example.com or call 843-349-6933.