First Day Complete

First Day® Complete is a course materials model that lowers the cost of materials for students and ensures students have access to all of their required course materials before the first day of class. Through the program, physical books will be conveniently packaged and provided to students on a rental basis, and digital materials will be delivered directly within Moodle. At the end of the term, students will receive email reminders to their CCU email addresses to return their physical course materials to the Chanticleer Store.

• Approximately one month before classes start, you will receive an email to your CCU email address prompting you to confirm your course materials and to select your delivery preference (in-store pickup or shipped directly to your permanent address).
• Your bill from Student Accounts will reflect your per credit hour charge for the program.
• An email notification will be sent to your CCU email address when your order is ready for pick up or when it ships.
• Your digital materials will be delivered for your course(s) within Moodle.

The program provides all required course materials in print rental or digital formats. Course materials may include physical textbooks, lab manuals, access codes, and digital textbooks.

The program does not include consumables that cannot be returned and reused such as lab goggles, dissection kits, art supplies, molecular model kits, engineering kits, or nursing kits.

All eligible students will be automatically enrolled in the First Day® Complete program.

All courses at the University are part of First Day® Complete. Regardless of course material selection, all courses at the University with an associated credit hour status will be assessed the per credit hour charge.

To determine what First Day® Complete will cost you this semester, please see the credit hour calculator below. 

Google Chrome is the preferred and recommended browser for First Day® Complete. We understand that students have had success using Apple Safari. However, we have documented challenges for students using Microsoft Edge.

The First Day® Complete program will cost $24 per credit hour for academic year 2023-2024. Course materials for students taking 15 credits per semester will cost just $360 per semester—or $720 for the year (fall and spring semesters). 

After you confirm your materials and select a delivery preference (in-store pickup versus delivered to your permanent address), your per credit hour charge will be assessed on your Student Account. For information regarding your student account balance, please login to the Student Accounts Center. If you have questions regarding your bill, please contact Student Accounts at 843-349-2159 or make an appointment to stop by the office.

You will make the payment according to the balance due as of the payment deadline. After you opt out, this charge will be removed from your bill and a credit will be created. The credit will be refunded to your student account. If you have set up a payment plan, the charge will be removed and any future payments will be adjusted. 

Students will be responsible for purchasing their required course materials through the Chanticleer Store or other sellers. If students opt out of the program and decide to purchase their materials through the Chanticleer Store website, they must use the "Opt Out term" to place their order. 

Students will receive emails and phone calls from the Chanticleer Store to remind them to verify their order. If the student does not opt-out, their materials will be held at the bookstore and their student account will be charged.

Yes, if the student does not opt-out, their materials will be held at the Chanticleer Store and their student account will be charged.

Yes, if you drop a course after the 100% refund date, you will be charged for the materials associated with that course. If you drop the course prior to the 100% refund date, you will receive a refund for the materials associated with that course. In the event that you drop a course after the 100% refund date and pick up another course, you will be charged for all newly registered credit hours.

Information regarding the 100% refund date can be found below.

https://www.coastal.edu/aboutccu/academiccalendar/

https://www.coastal.edu/studentaccounts/refundcancellationpolicy/

You can find how many credit hours you are registered for in both WebAdvisor and Self-Service. Please remember that you are charged per credit hour each semester. The calculator below will help you determine what First Day® Complete will cost you for a given semester. 

Students have the option to opt out of this program each semester. Opting out means you will not receive access to your required course materials in a convenient package at a discounted rate.

Students are given the option to opt out of this program each semester. This option will be available prior to the beginning of each major semester (fall, spring, and summer) through the end of the Add/Drop period. These dates can be found on the University's Academic Calendar (https://www.coastal.edu/aboutccu/academiccalendar/) and Financial Services Refund/Cancellation fees page (https://www.coastal.edu/studentaccounts/refundcancellationpolicy/).

Students have the option to opt out of the program each semester. This option will be available to all students prior to the beginning of each major semester (fall, spring, and summer) through the end of the Add/Drop period. These dates can be found on the University's Academic Calendar (https://www.coastal.edu/aboutccu/academiccalendar/) and Financial Services Refund/Cancellation fees page (https://www.coastal.edu/studentaccounts/refundcancellationpolicy/).

For the Spring 2024 term, the option to opt out will be available here on or after December 11, 2023 through the end of the add/drop period, January 13, 2024. Students will receive emails to their CCU email addresses notifying them when this option is live with a link to the opt-out experience.

For the Maymester 2024 term, the option to opt out will be available here on or after April 24, 2024 through the end of the add/drop period, May 9, 2024. Students will receive emails to their CCU email addresses notifying them when this option is live with a link to the opt-out experience.

For the Summer I 2024 term, the option to opt out will be available here on or after May 22, 2024 through the end of the add/drop period, June 6, 2024. Students will receive emails to their CCU email addresses notifying them when this option is live with a link to the opt-out experience.

For the Summer II 2024 term, the option to opt out will be available here on or after June 19, 2024 through the end of the add/drop period, July 11, 2024. Students will receive emails to their CCU email addresses notifying them when this option is live with a link to the opt-out experience.

There may be situation where the First Day® Complete charge exceeds the retail amount for your books or does not benefit you in a given semester. For example, maybe one or more of your courses is utilizing no-cost materials or no materials at all. In this case, it might be a good idea to opt out for that semester. We encourage you to visit the Chanticleer Store Website to search for and review the costs of your required materials as compared to the First Day® Complete cost before making your opt-out decision. Remember to do your research every semester!

Yes, you will have 48 hours to return your physical textbooks after you've opted out. If you do not return the textbooks, the charges for your course materials will remain on your student account. After you opt out and return your textbooks, the charge for the program will be removed from your bill and a credit will be created. The credit will be refunded to your student account. If you have set up a payment plan, the charge will be removed and any future payments will be adjusted. 

No, if you choose to opt out of the program for a given semester, you are opting out of all of your courses for that semester.

After opting out, you will receive emails from Barnes and Noble College prompting you to opt back in. If you determine you want to opt back into the program, you will need to follow the link in these emails. Please note you must make your final selection prior to the Add/Drop date. These dates can be found on the University's Academic Calendar (https://www.coastal.edu/aboutccu/academiccalendar/). 

Students should make every effort to communicate questions or concerns with the Chanticleer Store team prior to the opt-out deadline.

That said, any student seeking an exemption from First Day® Complete after the missed opt-out deadline should communicate with the Chanticleer Store team first. Students who did not opt out of the program by the communicated deadline will be encouraged to fill out the First Day® Complete Administrative Review request form to be considered for an exemption. Upon completion of the form, students should expect a response within five to seven business days.  Exemptions are granted on a semester basis only.

Link to First Day® Complete Administrative Review request form

Yes, the program provides you with the option to purchase textbooks at a reduced rate during the return period.

Yes, normal use of highlighting and writing is permitted in your rental materials. 

The deadline to return all rental textbooks is the last day of finals. Students will receive email reminders about the rental deadline to their CCU email addresses.

Yes, you will still be required to return continuation course textbooks. You will be issued the same title for the next semester of the continuation course.

You may return the book to the Chanticleer Store on the same terms and timelines currently in place. If you drop a class and enroll in a different class, the Chanticleer Store will "swap" the required textbooks/codes so that you have what you need.

If you drop a course after the 100% refund date, you will be charged for the materials associated with that course. If you drop the course prior to the 100% refund date, you will receive a refund for the materials associated with that course. In the event that you drop a course after the 100% refund date and pick up another course, you will be charged for all materials associated with those courses.

Information regarding the 100% refund date can be found below.

https://www.coastal.edu/aboutccu/academiccalendar/

https://www.coastal.edu/studentaccounts/refundcancellationpolicy/

No, all course materials should either be shipped to your permanent home address or picked up from the Chanticleer Store prior to the start of classes.

The Chanticleer Store works directly with the faculty who submit their required course materials for the courses they are faciliting. 

Title IV financial aid recipients have the option to opt-out of First Day® Complete and purchase their course materials outside of the program. In order to use Title IV financial aid for required books and supplies outside of First Day® Complete, a student must submit a financial aid authorization form. This form can be completed by clicking the "Financial Aid Authorization" link under the Financial Aid section within the student menu of WebAdvisor. 

If a student is utilizing a Parent Plus loan to purchase course materials outside of First Day® Complete, the parent borrower must also submit an authorization form. This form can be found on the Financial Aid forms page.

All students are encouraged to read the information regarding opt-out prior to opting out of the program. All information regarding opting out can be found in the FAQs above. If a student elects to opt-out of First Day® Complete, it is their responsibility to review and confirm the title and ISBN number for all course materials purchased outside of the program. Students can find this information about their required course materials on the Chanticleer Store website. 

For more information regarding Financial Aid, please visit https://www.coastal.edu/financialaid/. 

Faculty are encouraged to watch both Adoptions and Insights Portal (AIP) training videos below.

Faculty intro video: https://vimeo.com/757681164/5cef6f87bb

Course list training video: https://vimeo.com/757686172/0ac184da1e

Please refer to the First Day Complete Moodle Guide for Instructors for integration instructions.

If a course is cross-listed/merged and delivering digital materials in Moodle, the Chanticleer Store will need to be made aware in order for the materials to sync with the First Day® Complete link, in a course, or through a publisher's integration in Moodle (ex. McGraw-Hill, Connect, Cengage, Pearson, etc.). All cross-listed/merged courses will be sent in a file to the Chanticleer Store who inform VitalSource Manage and work on the backend to facilitate content delivery. It is critical that the Chanticleer Store is made aware of these cross-listed/merged courses to avoid broken links to digitial materials.

Students are given the opportunity to review their individual course materials and opt-out of the program every semester. All courses at the University are part of First Day® Complete and faculty do not have the ability to opt their courses out of the program. 

No, the credit hour charge does not affect any lab fees. It is a separate charge and does not replace any other tuition or fees.

Please contact your Chanticleer Store team at 843-349-2360 or visit the Customer Care site with any questions regarding your course materials.