First Day® Complete
Coastal Carolina University is pleased to offer a new course material fulfillment program, First Day® Complete. In partnership with the Chanticleer Store, powered by Barnes and Noble College, First Day® Complete ensures that students have their required course materials before the first day of class.
First Day® Complete drives successful student outcomes by allowing students to save 35-50% on the cost of course materials each term and benefit from a highly personalized concierge service.
Through First Day® Complete, physical books will be conveniently packaged and provided to students on a rental basis. Digital materials will be delivered directly through Moodle.
How it Works
|REGISTER FOR CLASSES
Upon registering for classes, students will automatically be enrolled in the program. Once you've successfully selected your courses, the Chanticleer Store will start preparing your order.
|VERIFY YOUR ORDER
Starting 30 days before the first day of classes, you will receive an email to verify your order and select your fulfillment preferences (delivery vs pick-up).
|RECEIVE YOUR MATERIALS
An email notification will be sent when your order is ready for pick up or when it ships. Your digital materials will be delivered for your course(s) within Moodle.
Frequently Asked Questions
First Day® Complete Program
What is the First Day® Complete program?
First Day® Complete is a course materials model that lowers the cost of materials for students and ensures students have access to all of their required course materials before the first day of class. Through the program, physical books will be conveniently packaged and provided to students on a rental basis, and digital materials will be delivered directly within Moodle. At the end of the term, students will receive email reminders to their CCU email addresses to return their physical course materials to the Chanticleer Store.
How does it work?
- Once you register for classes, the Chanticleer Store will start preparing your course materials.
- One month before classes start, you will receive an email to your CCU email address instructing you to select your delivery preference (in-store pickup or shipped directly to your permanent address).
- An email notification will be sent to your CCU email address when your order is ready for pick up or when it ships.
- Your digital materials will be delivered for your course(s) within Moodle.
What is included in the program?
The program provides all required textbooks; lab manuals; access codes, and digital textbook versions to eligible students in print rental or digital formats.
What is excluded from the program?
The program does not include consumables that cannot be returned and reused such as lab goggles, dissection kits, molecular model kits, engineering kits, or nursing kits.
How do I enroll in the program?
All eligible students will be automatically enrolled in the First Day® Complete program.
Can I opt-out of the program?
While it is not recommended, students have the option to opt-out of this program. Coastal Carolina University is working closely with the Chanticleer Store and Barnes and Noble College to develop the student opt-out process. Opting out means you will not receive access to your required course materials in a convenient package at a discounted rate. Students will be given the option to opt-out of this program each semester. Students have until the 100 percent refund Add/Drop date to opt-out of the program. These dates can be found on the University's Academic Calendar (https://www.coastal.edu/aboutccu/academiccalendar/) and Financial Services Refund/Cancellation fees page (https://www.coastal.edu/studentaccounts/refundcancellationpolicy/).
Can I opt-out if I picked up my textbooks?
Yes, you will have 48 hours to return your textbooks. Coastal Carolina University is working closely with the Chanticleer Store and Barnes and Noble College to develop the student refund process. If you do not return the textbooks, the charges for the textbooks will remain on your student account.
How do I change my opt-out status?
Coastal Carolina University is working closely with the Chanticleer Store and Barnes and Noble college to develop a process for students to change their statuses and opt-into the First Day® Complete program. Please note you must make your final selection by the 100 percent refund Add/Drop date. These dates can be found on the University's Academic Calendar (https://www.coastal.edu/aboutccu/academiccalendar/) and Financial Services Refund/Cancellation Fees page (https://www.coastal.edu/studentaccounts/refundcancellationpolicy/).
Ordering & Payment
What is the cost of the First Day® Complete program?
The First Day® Complete program will cost $24 per credit hour for academic year 2022-2023. Course materials for students taking 15 credits per semester will cost just $360 per semester—or $720 for the year (fall and spring semesters). Since the 2021-2022 cost of attendance estimate for course materials was $1,098, the First Day® Complete program will save students taking 15 credits per semester $378!
How do I purchase my course materials if I decide to opt-out of the program?
Students will be responsible for purchasing their required course materials through the Chanticleer Store or other sellers.
What happens if I never verify my order?
Students will receive emails and phone calls from the Chanticleer Store to remind them to verify their order. If the student does not opt-out, their materials will be held at the bookstore and their student account will be charged.
If I never pick up my books, will I still get charged?
Yes, if the student does not opt-out, their materials will be held at the Chanticleer Store and their student account will be charged.
Can I buy my rented textbook?
Yes, the program provides you with the option to purchase textbooks at a reduced rate during the return period.
When are my textbook rentals due back to the bookstore?
The deadline to return all rental textbooks is the last day of finals. Students will receive email reminders about the rental deadline to their CCU email addresses.
Do I need to return books if they are for a continuation course?
Yes, you will still be required to return continuation course textbooks. You will be issued the same title for the next semester of the continuation course.
What if I drop a class?
You may return the book to the Chanticleer Store on the same terms and timelines currently in place. If you drop a class and enroll in a different class, the Chanticleer Store will "swap" the required textbooks/codes so that you have what you need.
Can I have my course materials shipped to my CCU mailbox?
No, all course materials should either be shipped to your permanent home address or picked up from the Chanticleer Store prior to the start of classes.
Who do I contact for support?
Please contact your Chanticleer Store team at 843-349-2360 or visit the Customer Care site with any questions regarding your course materials.
First Day® Complete Benefits
|GET AN EDGE
ON ACADEMIC SUCCESS
Ensuring students have everything they need by providing all required course materials before the first day of class
Students save an average of 35%-50% on the cost of course materials across their academic journey
The program gives students one less thing to worry about at the start of class
PREPARING STUDENTS FOR SUCCESS
7/10 students say they would have better grades if they had access to required textbooks and course materials before the first day of class
of students reported that with the program they were better prepared for the academic term
of students said that the program had a positive impact on their success
said the program helped them achieve better grades