In This Section

Procurement for CCU Faculty and Staff


Vendor Complaints

How do I make a complaint against a vendor?

When a department feels a vendor has not satisfactorily delivered the goods/services as requisitioned, the procedure listed below must be followed:

  • Build a detailed file of each contract, documenting specific dates and occurrences;
  • Keep records of conversations, copies of correspondence, deadline dates versus completion dates and other significant data that may provide the necessary supporting documentation for filing a complaint, and
  • When you feel you have collected sufficient data to support your claim, contact Procurement Services for further instructions.