Teal Mobile is Transportation Services on-demand rideshare service. You can access this service and request rides through your CCU Transportation app, TransLoc. Teal Mobile is an on-demand rideshare service available to CCU students, faculty, and staff and operates within 1.5 miles of the Conway campus. Teal Mobile runs 24 hours a day for Fall 2022. The cost of Teal Mobile is provided through the SGA initiated transportation fee. You will not be prompted to make any additional payment when you schedule a ride.
Teal Mobile is an app-powered, on-demand rideshare service similar to Uber, Lyft, and Sidecar. The 1.5-mile radius services many locations frequented by CCU community members along the Highway 501 and Highway 544 corridors. This service is provided through the Student Government Association (SGA) initiated Transportation fee which provides funding for student parking, shuttle services, and parking lot maintenance.
To request a Teal Mobile ride, CCU students, faculty, and staff should download the CCU Transportation app, TransLoc, and log in with their CCU credentials.
FAQs about Teal Mobile
General Questions
How do I request a ride?
You can request a ride two ways:
Through the TransLoc app on your iPhone or Android device or
The cost of Teal Mobile is provided through the SGA initiated Transportation fee. You will not be prompted to make any additional payment when you schedule a ride.
How do I know my ride request has been received?
You will be notified once you have been assigned a driver through the app interface and/or via text message. You will also receive a text message when your driver is approximately one minute away.
How long will it take for my driver to pick me up?
It depends on how busy the system is at the time of your request. The web and app interface shows you an estimated time of arrival based on your driver's real-time GPS and current trip load.
Can I track my driver?
You can track your driver with real-time GPS updates online and through the TransLoc app.
Is my driver's location always accurate when I look at the map?
Some GPS inaccuracies may occur from time to time.
Can I make a request for someone else to be picked up?
No, Teal Mobile is reserved for your personal use and requires your unique CCU login credentials.
Can my friends join me on my ride?
Yes, when making your request you may indicate how many riders are joining you.
Will I be sharing the Teal Mobile vehicle with other riders?
Yes, possibly. Teal Mobile consolidates pickups by picking up riders who are requesting rides from the same general area.
How will I know once the Teal Mobile arrives?
You will receive a text message update when your driver is approximately one minute away and another one when your driver arrives.
What if I need to cancel my ride request?
It is important to cancel your request should you no longer need a ride. You can instantly cancel online or through the TransLoc app.
Does canceling and making a new request move me to the bottom of the queue?
Yes, every time you cancel and submit a new request, you will be put at the end of the request queue and be assigned to the next available driver.
Can students work as Teal Mobile drivers for Transportation Services?
Yes! We are hiring student drivers who meet the following qualifications:
Have a valid driver's license with a clean driving record for the last three years;
Pass a drug screening;
Available to work nights and weekends, up to 20 hours per week; and
Complete 40 hours of van and driver safety training.
Students may apply to be Teal Mobile drivers here.
What if I need a ride outside of the 1.5-mile radius?
You can find information about CCU's Smart Ride taxi discounts here.
Can I provide feedback to Transportation Services?
How will I identify the Teal Mobile vehicle and driver?
The Teal Mobile vehicles are branded with Teal Mobile decals and signage. Your driver will be wearing a Transportation Services uniform.
If I left something in the Teal Mobile, how do I get it back?
Please call 843-421-8507 or email shuttle@coastal.edu to coordinate retrieving your lost items.
Accessibility Questions
Is Teal Mobile accessible?
Yes! You can select "Wheelchair access required" on the Passenger Details screen when you are requesting a ride. Only wheelchair-enabled vehicles will be dispatched to riders who select this option.
May I take my bike along?
Yes, all Teal Mobile vehicles have bike racks and can accommodate up to two (2) bikes at the same time.
