Request MarComm Services
University Marketing and Communication (MarComm) is now using the KACE ticketing system to facilitate the various project requests it receives from our campus partners. Moving forward, please submit your MarComm work requests through the ticketing system for our review and management.
The accompanying video provides a detailed, step-by-step overview of how to use the ticketing system.
Basic instructions on how to submit a work request ticket are below.
Click on the KACE ticketing system link below:
Online Service Request login using your CCU credentials.
On the Welcome and Login page, type in your Login (user name) and Password.
For Organization, select “2-University Marketing and Communication” in the dropdown.
Click on MarComm Service Center (top left side of page).
Click on New (under Tickets).
Place your cursor over New Ticket From Queue.
Click on the appropriate category from the drop-down menu.
- CCU Story Submission
- Creative Design
- Editorial Proofing
- General Work Request
- Multiple-Services Campaign (example: your request includes creative design, photography, and video)
- Public Relations/News Release
- Social Media
- Video Production
- Web Content
Complete the form. (Toward the bottom, you can upload attachments. If the piece is time-sensitive, please include the date you need it by.)
NOTE: Due to the significant volume of requests and projects being processed, MarComm executes a first-in/first-out system.