Frequently Asked Questions
Where do I find the University social media policy?
To access CCU’s official social media policy, click here.
What social channels are currently approved by the University?
The social media channels that are approved by the University are Facebook (Meta), Instagram, Twitter, and YouTube.
What do I do if I want to create a new social media account?
In order to have a new University-recognized social media account created, you must go through University Marketing and Communication for approval. Please create a social media KACE ticket using the category “Social Media Account Request.”
What are some best practices that I can incorporate into my social media?
Our main goal is to give you all the tools to easily create and distribute content that your followers will enjoy or find useful. Click here to read our best practices.
How do I request a paid social media advertisement?
All paid social media advertisements must go through University Marketing and Communication. To request a boosted post or targeted ad, please create a social media KACE ticket using the category “Social Media Ad Request.”
Can I request for my post to be shared on CCU Social?
Yes. Please kindly send us a direct message on the corresponding platform or an email with the information regarding your post share request. Please keep in mind not all requests are guaranteed.
How do I submit information to be published on CCU Social?
Please create and fill out a social media KACE ticket using the category “Social Media Content Review and Post Request.” Please keep in mind not all requests are guaranteed.
Can I request information or guidance on a social media strategy?
Yes. We are here to help you be successful in reaching your social media goals. Please send us an email to set up a meeting with our social media manager.