ITS for Faculty and Staff 
Online Service Request - Ticket System
Contact ITS
- ITS Service Center
Wall Building 105
843-349-5000
5000@coastal.edu
Online Service Request » - Inside ITS »(CCU login required)
Information Technology Services uses a ticketing system solution inside the KACE Systems Management Appliance (effective July 15, 2020). The ticket system in KACE provides extra features for users, such as a repository for articles and tutorials, enhanced capabilities for reporting and system management, as well as opportunities for feedback.
IMPORTANT: The KACE Ticketing System is also in use by various organizations on campus in addition to Information Technology Services. The additional organizations include University Marketing and Communications, HREO, IRAA, and Athletics Digital Services. Please ensure you select the appropriate organization before clicking "Login."
The link to the Online Ticketing System is https://5000.coastal.edu.
Students should continue to submit Student Computing Services requests through the SCS Online Service Request form.
Support Resources
View ITS Online Ticket System Tutorial (opens full screen) »
video run time 4:47
Training Guide (PDF)