ITS for Faculty and Staff 
Online Ticket System
Contact ITS
- ITS Service Center
Wall Building 105
843-349-5000
5000@coastal.edu
Online Service Request » - Inside ITS »(CCU login required)
The Office of Information Technology Services has transitioned to a new help desk ticketing system – KACE Systems – effective July 15, 2020. While the new interface operates in a manner similar to the former help desk ticket system, it provides extra features for users, such as a repository for articles and tutorials, enhanced capabilities for reporting and system management, as well as opportunities for feedback.
The link to the new ticketing system is https://5000.coastal.edu. Students should continue to submit Student Computing Services requests through the SCS Online Service Request.
Resources
View ITS Online Ticket System Tutorial (opens full screen) »
video run time 4:47
Training Guide (PDF)
New Ticket System Link: https://5000.coastal.edu