About Our Services - Coastal Carolina University
In This Section

When to contact Ombuds Services

    Kimbel Library 210
    Fall and Spring semesters
    Office hours to be provided or by appointment
    Office hours to be provided or by appointment
  • When you have a problem or complaint and wish to talk informally through options with someone not directly involved
  • When you are not sure what to do or who to talk with within the University community
  • When you want to know more about University policies and how to understand them
  • When you feel your problem has not been heard
  • When you want to learn ways of resolving conflict on your own

What we do

  • Listen to your concerns and questions
  • Help you identify underlying issues
  • Identify and explore options and next steps
  • Discuss resolution strategies
  • Provide another—and an impartial—perspective
  • Help you prepare for a difficult conversation with another person
  • Facilitate difficult conversations as an impartial third party
  • Help open avenues of communication
  • Suggest resources and make referrals to appropriate resources
  • Assist in sorting through why communications you’ve tried may have broken down, and offer some ways to address the situation
  • Provide coaching
  • Gather more information about your situation, when you ask
  • Track patterns of perceived challenges on campus, while maintaining confidentiality
  • Suggest strategies for addressing systemic issues present on campus as appropriate

What we don't do

  • Do NOT maintain records (paper nor electronic) that identify you as a visitor
  • Do NOT represent individuals in formal procedures
  • Do NOT conduct or participate in formal investigations or processes
  • Do NOT formally and/ or professionally adjudicate, arbitrate or mediate issues (although we may use mediation strategies for shuttle diplomacy)
  • Do NOT make binding decisions
  • Do NOT provide professional psychological counseling or legal advice or services
  • Do NOT testify or gather evidence for formal administrative processes
  • Do NOT advocate for individuals or departments (we advocate for a fair process)
  • Do NOT revise or rescind any policies, rules or procedures
  • Do NOT serve as an office of record or an agent of notice for the University

Types of issues we explore

  • Interpersonal conflict or difficulties; supervisor-supervisee conflicts and colleague relations; a troubling evaluation or assessment
  • Issue clarification or untangling a complicated situation; competing perspectives or agendas; misunderstandings based on cultural perspectives
  • Confusion about a University policy, or the perception that a policy has been applied unfairly; uncertainty about what department or office could assist you; information about formal processes for resolving your concerns    
  • Ethical issues and CCU values, instances of misconduct or unprofessional conduct
  • Perceived retaliation or fear of retaliation: fear of coming forward or of acting to stop unacceptable behavior
  • Perceived unfair treatment, harassment, discrimination, abuse of power, bullying
  • Career/personal coaching: help writing a reference, evaluation, commendation, a letter of concern, or responses
  • Improving communications: assistance with difficult conversations in performance appraisal or disciplinary action; help to move beyond a perceived impasse in a work relationship; information about formal processes for resolving your concerns
  • Health and safety concerns at the workplace
  • Suggestions for improvement at CCU
  • Identifying strategies for overcoming interpersonal barriers in the workplace; working conditions, campus cultural changes