About Our Services

When to contact Ombuds Services

    Renee Smith
    Kimbel Library 210
    By appointment
    Virtual and in-person meetings available.
    John Dooley
    Kimbel Library 210
    Office Hours Tue/Wed/Thurs 8:00-4:30
    Virtual and in-person meetings available.
  • When you have a problem or complaint and wish to talk informally through options with someone not directly involved
  • When you are not sure what to do or who to talk with within the University community
  • When you want to know more about University policies and how to understand them
  • When you feel your problem has not been heard
  • When you want to learn ways of resolving conflict on your own

What we do

  • Listen to your concerns and questions
  • Help you identify underlying issues
  • Identify and explore options and next steps
  • Discuss resolution strategies
  • Provide another—and an impartial—perspective
  • Help you prepare for a difficult conversation with another person
  • Facilitate difficult conversations as an impartial third party
  • Help open avenues of communication
  • Suggest resources and make referrals to appropriate resources
  • Assist in sorting through why communications you’ve tried may have broken down, and offer some ways to address the situation
  • Provide coaching
  • Gather more information about your situation, when you ask
  • Track patterns of perceived challenges on campus, while maintaining confidentiality
  • Suggest strategies for addressing systemic issues present on campus as appropriate

What we don't do

  • Do NOT maintain records (paper nor electronic) that identify you as a visitor
  • Do NOT represent individuals in formal procedures
  • Do NOT conduct or participate in formal investigations or processes
  • Do NOT formally and/ or professionally adjudicate, arbitrate or mediate issues (although we may use mediation strategies for shuttle diplomacy)
  • Do NOT make binding decisions
  • Do NOT provide professional psychological counseling or legal advice or services
  • Do NOT testify or gather evidence for formal administrative processes
  • Do NOT advocate for individuals or departments (we advocate for a fair process)
  • Do NOT revise or rescind any policies, rules or procedures
  • Do NOT serve as an office of record or an agent of notice for the University

Types of issues we explore

  • Interpersonal conflict or difficulties; supervisor-supervisee conflicts and colleague relations; a troubling evaluation or assessment
  • Issue clarification or untangling a complicated situation; competing perspectives or agendas; misunderstandings based on cultural perspectives
  • Confusion about a University policy, or the perception that a policy has been applied unfairly; uncertainty about what department or office could assist you; information about formal processes for resolving your concerns    
  • Ethical issues and CCU values, instances of misconduct or unprofessional conduct
  • Perceived retaliation or fear of retaliation: fear of coming forward or of acting to stop unacceptable behavior
  • Perceived unfair treatment, harassment, discrimination, abuse of power, bullying
  • Career/personal coaching: help writing a reference, evaluation, commendation, a letter of concern, or responses
  • Improving communications: assistance with difficult conversations in performance appraisal or disciplinary action; help to move beyond a perceived impasse in a work relationship; information about formal processes for resolving your concerns
  • Health and safety concerns at the workplace
  • Suggestions for improvement at CCU
  • Identifying strategies for overcoming interpersonal barriers in the workplace; working conditions, campus cultural changes