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Ombuds Services


The Ombuds Office provides dispute resolution services and serves as an information and communication resource, an informal mediation resource and a source of recommendations for positive institutional change for Coastal Carolina University. The ombuds operates as an impartial, independent, informal and confidential resource available for any CCU faculty member to help facilitate options for equitable and civil resolutions to work-related questions, issues, concerns and conflicts.

  • Steven Madden, Ph.D.
    Faculty Ombuds
    Sands Hall 111
    Fall and Spring semesters
    11 a.m.-4 p.m.
    By appointment


The central aim is to provide assistance and guidance to any faculty member who voluntarily seeks aid or information for resolving work-related concerns and problems and addressing questions and issues with a commitment to treating all constituents fairly and in a manner that contributes to an improved working environment as expressed in the mission and goals of CCU.

Speaking with the ombuds will increase your awareness of alternatives available to you for resolving work-related problems. Possibilities are tailored to fit your particular circumstances while taking into account any personal concerns you may express. The ombuds works to enhance your ability to deal more effectively with situations on your own. We will listen to your concerns and help you identify options for successful resolution. The Ombuds Office engages in a variety of informal conflict resolution methods and adheres to International Ombudsman Association standards of practice.