Ombuds Principles - Coastal Carolina University
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Ombuds Principles

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Each Coastal Carolina University Ombuds adheres to the ethical principles listed below and the Standards of Practice of the International Ombudsman Association (IOA), its Code of Ethics and Best Practices.
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  • FACULTY OMBUDS
    Steven Madden, Ph.D.
    Faculty Ombuds
    Sands Hall 111
    843-349-2727
    madden@coastal.eduFall and Spring semesters
    Monday and Wednesday
    11 a.m.-4 p.m.,
    and by appointment
  • STAFF OMBUDS
    Dan Lawless, MSIT
    Interim Staff Ombuds
    Kimbel Library 216
    Text or Call 843-333-6957
    View Office Hours », and by appointment

Each ombuds is independent in structure, function and appearance to the highest degree possible within the organization. At Coastal Carolina University, the faculty ombuds organizationally reports to the University provost and the staff ombuds reports to the University president.

NEUTRALITY AND IMPARTIALITY 
Each ombuds, as a designated neutral, remains unaligned and impartial. Each ombuds does not engage in any situation which could create a conflict of interest.

CONFIDENTIALITY 
Each ombuds holds all communications with those seeking assistance in strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm. At Coastal Carolina University, an ombuds keeps no permanent paperwork except aggregate statistics that identify the type of concerns raised, trends or patterns of issues and time expended for annual reporting purposes. (See Charter and Reports on this site.) All efforts are made to safeguard the identity of individuals.

INFORMALITY 
Each ombuds, as an informal resource, does not participate in any formal adjudicative or administrative procedure related to concerns brought to his/her attention. In other words, meeting with an ombuds does not constitute a formal complaint or grievance that puts the University "on notice." If the concern raised with an ombuds later becomes a formal process, then the ombuds does not participate in any of those formal proceedings.