The list below offers selected links and books that may be helpful.
Click on the Workplace link at the bottom left column for access to University Policies and Procedures. This is a secure site and requires your CCU login and then agreement to a disclaimer. You will need to have Adobe Acrobat Reader to view this manual. This site also provides information about the CCU Title IX Office and provides other links to related web resources, http://www.coastal.edu/titleix/. The direct link to policies is http://www.coastal.edu/policies/
- Steven Madden, Ph.D.
Sands Hall 111
Fall and Spring semesters
11 a.m.-4 p.m.
- Ombuds Principles
- About Our Services
- Charter and Reports
- Contact Us
- OMBUDS HOME
This site is the outsourced employee assistance program resource for CCU employees that requires a login. It offers online resources and telephone assistance (1-800-822-4847) on a variety of topics, both personal and professional.
LiveWell@CCU is a campus-wide initiative that promotes the overall well-being of students, faculty and staff, connecting people to campus activities and easy-to-find resources that help everyone become healthy, engaged and more productive. This site has a link for faculty and staff resources.
The Faculty Manual undergoes revision on a regular basis. This site offers the current and past manuals listed by year. All manual revisions require approval of the Provost, President, and the Board of Trustees before they are official. This site also provides senate committee memberships and meeting times.
The University Code of Student Conduct contains standards of academic conduct and the judicial process for academic violations.
The University Catalog provides academic regulations and the university academic calendar including important deadlines. Also, FERPA (Family Educational Rights and Privacy Act) requirements are provided at www.coastal.edu/registrar/ferpa.html.
This Kimbel Library/Bryan Informations Commons website provides information about plagiarism and its detection and provides links to other sites on issues relating to plagiarism in academe.
The Coastal Carolina University Ombuds office adheres to the standards of the International Ombudsman Association. Its website provides information about the profession and its practices.
This U.S. Department of Justice website provides information about the Americans with Disabilities Act.
This U.S. Equal Employment Opportunity Commission website provides information about laws prohibiting job discrimination, harassment and retaliation.
This U.S. Department of Labor website provides information about the Family and Medical Leave Act. This act covers a myriad of health services, including addiction treatments.
The following books are available in the Ombuds Office in Sands Hall 111. Call 843-349-2727 or email email@example.com for more information. This list also includes some titles cataloged and housed in Kimbel Library; their call numbers are noted in the citations.
American Association of University Professors. Policy Documents & Reports. 10th ed. AAUP, 2006. ISBN 0-9649548-3-4 Available in Ombuds Office.
Avruch, Kevin. Culture and Conflict Resolution. 5th ed. United States Institute of Peace Press, 1998. ISBN 987-1878379828 Available in Ombuds Office.
Beer, Jennifer E. and Eileen Stief. The Mediator's Handbook. 3rd ed. New Society Publishers,1997. ISBN 06571-359-1 Available in Ombuds Office.
Crawshaw, Laura Taming the Abrasive Manager: how to end unnecessary roughness in the workplace Jossey-Bass, 2007. ISBN 978-0-7879-8837 Available in Ombuds Office.
Crowley, Katherine and Kathi Elster Working with You is Killing Me: freeing yourself from emotional traps at work Business Plus, 2007. ISBN 978-0-446-57674-1 Available in Ombuds Office.
Dana, Daniel, et. al. Conflict Resolution: Mediation Tools for Everyday Worklife. McGraw-Hill, 2001. ISBN 978-0071399674 Available in Kimbel Library HD42.D358
Deutsch, Morton. The Handbook of Conflict Resolution: Theory and Practice. Jossey-Bass, 2000. ISBN 978-585221227 Available in Kimbel Library HM1126.H35
Ellison, Sharon Strand. Taking the War Out of Our Words. Wyatt-MacKenzie Publishing, Inc. 2007. ISBN 978-032279627 Available in Ombuds Office.
Fisher, Roger and Daniel Shapiro. Beyond Reason: Using Emotions as You Negotiate. Penguin Books, 2005. ISBN 0-14-303778-1 Available in Ombuds Office.
Fisher, Roger and William Ury. Getting to Yes, Negotiating Agreement Without Giving in. 2nd ed. Penguin Books, 1991. ISBN987-014157352 Available in Ombuds Office and in Kimbel Library BF637.N4F57
Furlong, Gary. The Conflict Resolution Toolbox. John Wiley and Sons, ltd., 2005. ISBN 978-047035173 Available in Ombuds Office.
Goleman, David. Emotional Intelligence, Why it can Matter more than IQ. Bantam Dell, 2005. ISBN 978-74752622 Available in Kimbel Library BF561.G65
Hanh, Thich Nhat. Anger: Wisdom for Cooling the Flames. Riverhead Books, 2001.ISBN 978-1-57322-937-1 Available in Ombuds Office.
Howard, Charles L. The Organizational Ombudsman: Origins, Roles, and Operations A Legal Guide. American Bar Association, 2010. ISBN 978-1-60442-778-3 Available in Ombuds Office.
Jones, Tricia, and Ross Brinket. Conflict Coaching: Conflict Management Strategies and Skills for the Individual. Sage Publishing, 2007. ISBN 978-1412950831 Available in Ombuds Office.
Ladd, Peter D. Mediation, Conciliation and Emotion: A Practitioner's Guide for Understanding Emotions in Dispute Resolution. University Press of America, Inc. 2005. ISBN 0-7618-3284-X Available in Ombuds Office.
Moore, Christopher. The Mediation Process: Practical Strategies for Resolving Conflict. 1st ed. Jossey-Bass, 2003. ISBN 978-0787964467 Available in Kimbel Library HM136.M684
Namie, Gary, and Ruth Namie. The Bully-Free Workplace: Stop Jerks, Weasels, and Snakes from Killing your Organization. 1st ed. John Wiley and Sons, ltd., 2011. ISBN 978-0-470-94220-8 Available in Ombuds Office.
Namie, Gary, and Ruth Namie. The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job. 2nd ed. Sourcebooks, Inc. 2009. ISBN 978-1-4022-2426-3 Available in Ombuds Office.
Patterson, Kerry, and Joseph Grenny. Crucial Conversations: Tools for Talking When Stakes are High McGraw-Hill, 2004. ISBN 978-0071446525 Available in Kimbel Library BF637.C45C78
Polsky, Lawrence and Antoine Gerschel Perfect Phrases for Conflict Resolution McGraw-Hill, 2011. ISBN 978-0-07-175616-7 Available in Ombuds Office.
Ryan, Kathleen, and Daniel Ostreich. Driving Fear Out of the Workplace: Creating the High Trust, High Performance Organization. Jossey-Bass, 1998. ISBN 978-787939684 Available in Ombuds Office.
Schwarz, Roger. The Skilled Facilitator. 2nd ed. Jossey-Bass, 2002. ISBN 9780787947237 Available in Ombuds Office and in Kimbel Library HD30.3.S373
Stone, Douglas, and Bruce Patton. Difficult Conversations: How to Discuss what Matters Most. 1st ed. Penguin Books, 2000. ISBN 978-6140288520 Available in Kimbel Library BF637.C45S78
Stout, Martha, Ph.D. The Sociopath Next Door: the ruthless versus the rest of us. Three Rivers Press, 2006. ISBN 978-0-7679-1582-3 Available in Ombuds Office.
Sutton, Robert, and Jeffery Pferrer. Hard Facts, Dangerous Half-truths, and Total Nonsense Video. 1st ed. Stanford University, 2006. ISBN 978-1591398622 Available in Kimbel Library HD30.23.H36
Sutton, Robert. The No Asshole Rule: Building a Civilized Work Place and Surviving One That Isn't. Business Plus, 2010. ISBN 978-0446698207 Available in Kimbel Library HD58.7.S935 and the Ombuds Office.
Twale, Darla, and Barbara De Luca. Faculty Incivility: The Rise of the Academic Bully Culture and What to do About it. 1st ed. Jossey-Bass,2008. ISBN 978-0470197660 Available in Ombuds Office.
Ury, William. The Power of a Positive No. Bantam Dell, 2008. ISBN 978-0553384260 Available in Ombuds Office.
Ury, William. Getting Past No: Negotiating your Way from Confrontation to Cooperation. Bantam Dell, 1993. ISBN 978-0553371314 Available in Kimbel Library BF637.N4 U79
Ury, William. The Third Side. Penguin Books, 2000. ISBN 978-0140296344 Available in Ombuds Office.
Weeks, Dudley. The Eight Essential Steps to Conflict Resolution: Preserving Relationships at Work, at Home, and in the Community. Tarcher, 1994. ISBN 978-0874777512 Available in Ombuds Office.
Ziegenfuss , James T. and Patricia O'Rourke. The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program. 1st ed. McFarland & company, Inc. 2011. ISBN 978-0-7864-4896-8 Available in Ombuds Office.