In This Section

ADA Policies and Procedures

Coastal Carolina University students, staff, faculty and campus visitors are encouraged to contact Accessibility and Disability Services with any questions or concerns regarding the following policies and procedures. 

The official publication of each of the following policies is available on the University Policies website.

University Policies

Animals on Campus Policy

The Animals on Campus Policy is available via the above link or at the following web address: https://www.coastal.edu/policies/policyDetails.html?x=253

Informal ADA Grievance Policy 

The Informal ADA Grievance Policy is available via the above hyperlink or at the following web address: https://www.coastal.edu/policies/policyDetails.html?x=247

Grievances

Students

Any student who disagrees with the accommodation decisions made by Accessibility and Disability Services, or has experienced alleged discrimination based on disability, has a right to file a formal grievance or complaint. The process for filing a formal grievance or complaint is available below or can be obtained by contacting the ADA Compliance Officer at 843-349-2503.

Employees

The process for filing a formal grievance or complaint is available below or can be obtained by contacting the ADA Compliance Officer at 843-349-2503.

Campus Visitors

The process for filing a formal grievance or complaint is available below or can be obtained by contacting the ADA Compliance Officer at 843-349-2503.

FORMAL GRIEVANCE PROCEDURE

Coastal Carolina University has adopted a formal grievance procedure to provide prompt and equitable resolution of complaints alleging discrimination based on disability.

Complaints alleging discrimination based on disability should be addressed to the ADA Compliance Officer, P.O. Box 261954, Conway, SC 29528-6054, or 843-349-2503.

If the complaint alleging discrimination based on a disability concerns the ADA Compliance Officer, then the complaint will be addressed to the Chief Diversity Officer or the President’s Designee.

  1. If no satisfactory resolution is reached after informal attempts to resolve the complaint are made, or if the individual chooses to bypass the informal complaint process, individuals may submit a written complaint including the name and address of the complainant, and a description of the allegations of discrimination.

  2. A complaint should be filed within 60 days of the alleged discrimination.

  3. An investigation, as needed, will be conducted by the ADA Compliance Officer or their designee following receipt of a discrimination complaint. This procedure affords the complainant and the person(s) against whom the allegation(s) of discrimination have been made, and their respective representatives, if any, an opportunity to submit information and documentation regarding the complaint allegations.

  4. The investigation will be completed with written results of the investigation and a copy forwarded to the complainant within 45 business days of the receipt of the complaint.

  5. The complainant may appeal the findings of an investigation by submitting a written document to the Assistant Vice President for Diversity and Inclusion (Chief Diversity and Inclusion Officer), or the President’s designee. An appeal shall only be considered if the complainant specifies with particularity the irregularities of the investigator’s determination such as; inaccurate finding of fact or incorrect conclusions of the law, the correction of which would likely change the outcome of the determination of an investigation. The appeal must either be postmarked or received within 14 days of the date of the determination and inform the complainant within 14 business days of the receipt of the appeal by the Assistant Vice President for Diversity and Inclusion (Chief Diversity and Inclusion Officer), or the President’s designee.

  6. Although the University will make every effort to comply with these timelines, circumstances such as school breaks, may justify an extension of time.

The University prohibits retaliation against any individual for filing a grievance under this process or against any other individual participating in the investigation of a grievance. Any such retaliation is against state and federal laws and Coastal Carolina University Policy. Retaliation may be subject to disciplinary action up to and including termination.