Voice over IP (VoIP)
A University-wide IT Key Initiative is the migration of telecommunications services from the Avaya voice and messaging system to a new hosted Voice over IP (VoIP) solution through Spirit Telecommunications.
- ITS Service Center
Wall Building 105
Online Service Request »
- Inside ITS »(CCU login required)
- CALLING TIPS
If you have a VoIP telephone:• To call someone who has a VoIP telephone, you may use four-digit extension (until broader campus deployment of VoIP telephones).• To call someone on campus who does not have a VoIP telephone, use seven-digit number: 349-0000.• To call someone off campus, use 10-digit number: 843-000-0000.
- If you have another telephone model (Avaya 9608, Avaya 4620, Avaya 6408D+):
• To call any campus extension, use four digit number.
• To call someone off campus, press 9 and use 10-digit number: 9-843-000-0000.
The handsets for the new model – Yealink T48S IP – feature improvements such as touch-screen and expanded menu options, including, but not limited to:
· Color touch-screen with user-customization capabilities
· Customized directory, including blacklisting capabilities
· Call history
· Handset, headset and speakerphone options
· Call transfers: attended, semi-attended or blind transfers
· Call forwarding: always, busy, no answer
· Do not disturb
The telecommunication migration and upgrade to VoIP has been completed for approximately 1,200 campus telephones in more than 40 campus buildings. Phase I of the migration began with the renovated Smith Science Center in January, while the majority of installations were completed in Phase II in Summer 2018. Kimbel Library and Williams-Brice had the new handsets installed in March. Phase III of the VoIP telephone migration and upgrade includes the installation of new handsets in the remainder of campus buildings in June 2019. The VoIP migration project has included more than 50 trainings sessions, hosted by Spirit Telecommunications training technicians.
Below are links to resources for operating the new handsets found on the Spirit products website:
- T48 Support videos
Introduction (run time 0:35)
General Overview (run time 2:04)
The Touchscreen (run time 0:51)
Placing and Answering Calls (run time 1:00)
Multiple Calls (run time 1:42)
Hold and Mute (run time 0:40)
History (run time 1:42)
Directory (run time 2:02)
Redialing Numbers (run time 0:24)
Enabling Do Not Disturb (run time 0:51)
Call Transfer (run time 1:35)
Conference Calling (run time 1:54)
Voicemail User Guide (run time 0:34)