In-Office Phones/Voice over IP

ITS for Faculty and Staff

In-Office Telephones: Voice over IP (VoIP)

Need assistance?

• Submit a Telephone Services
  Online Service Request »
• Calling Tips:
  • To call another telephone number at CCU, dial the four-digit extension.
  • To call an off-campus number, dial the 10-digit number: 843-000-0000.

The In-Office Telephone/VoIP handsets (Yealink T48S IP) provide employees with feature improvements such as touch-screen and expanded menu options, including, but not limited to:
 · Color touch-screen with user-customization capabilities
 · Customized directory, including blacklisting capabilities
 · Call history
 · Handset, headset and speakerphone options
 · Call transfers: attended, semi-attended or blind transfers
 · Call forwarding: always, busy, no answer
 · Do not disturb

Below are links to resources for operating the new handsets (Yealink T48S IP) found on the Segra products website:

• T48 Quick Reference Guide pdf »

• T48 User Guide pdf »

• T48 Instructional Videos
  • Introduction (run time 0:35)
    
  • General Overview (run time 2:04)
    
  • The Touchscreen (run time 0:51)
    
  • Placing and Answering Calls (run time 1:00)
    
  • Multiple Calls (run time 1:42)
    
  • Hold and Mute (run time 0:40)
    
  • History (run time 1:42)
    
  • Directory (run time 2:02)
    
  • Redialing Numbers (run time 0:24)
    
  • Enabling Do Not Disturb (run time 0:51)
    
  • Call Transfer (run time 1:35)
    
  • Conference Calling (run time 1:54)
    
  • Voicemail User Guide