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Technology for CCU Faculty and Staff

COVID-19 Technology Resources »

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COVID-19 Preparation: Technology Tools for Faculty and Staff

As CCU moves toward an alternative work environment (e.g., online instruction or working remotely), the following tools may assist you. The Provost’s office website outlines the Academic Continuity Plan and provides links to additional technology resources.

NEW! Resources for Teaching and Working Remotely Using Microsft Teams

Email, Calendar and OneDrive File Storage/Sharing

Office 365 is hosted in the cloud, meaning you can access your email, calendar and OneDrive documents from anywhere. If you need files that are stored on the hard drive of your work computer (e.g., My Documents folder), please copy needed files to a cloud storage, such as your Microsoft OneDrive to ensure the files you need remain accessible to you.

  • How to test and prepare: Office 365 requires MFA, so be sure to test logging in from home to make sure your MFA is properly configured.
Chat with Colleagues and Students on Microsoft Teams

Teams is the primary campus tool for real-time chat collaboration – you can even share your screen and host meetings with Teams.

  • How to test and prepare: Visit the Office 365 portal, log in and choose the icon for Teams. In the bottom left corner, click the icon to download the installer. Test chatting with colleagues to ensure you are comfortable with the functionality. Visit Microsoft Teams for additional resources.
Access Applications Off-campus with Virtual Private Network (VPN)

Coastal Carolina University's Virtual Private Network (VPN) allows a user to securely connect to the University's network resources on campus and off campus. VPN is intended for those who need secured access to campus resources, sensitive systems and files in network folders. VPN access is an excellent alternative to taking sensitive data off campus.

VPN is required to access the following from off-campus: Ellucian Colleague, Informer, network storage on T and U drives, Perceptive Content, and Terminalfour (t4). If you need VPN access in order to conduct job functions from an off-campus work environment, please visit VPN for faculty and staff. Supervisor approval is required.

If you will use VPN access on a personal device, please ensure your device has the latest updates and antivirus software installed.

Access/Instruction Tools for Conducting Work and Class Online

Access the Academic Continuity Plan for more information, including an overview of CCU digital learning resources (e.g., Microsoft Teams, Moodle, Echo360, etc.).

Additional technology resources include:

  • Microsoft OneDrive
  • Microsoft Outlook email

Note: The quality of the virtual collaborations using technology (such as through Microsoft Teams), depends on the quality of bandwidth and type of connection being used at the alternative work environment locations (e.g., online through wireless connection).

Tips for Internet Connectivity

If available, use an ethernet/wired connection instead of a wireless connection to help ensure consistency in internet connectivity.

Your mobile data plan may allow you to use your cellular or mobile device as a hot spot to connect to CCU services. Charges may apply depending on your mobile data plan agreement.

Forwarding Telephone Lines

From on campus (preferred method)…
To forward on-campus calls to an off-campus number, please follow these steps to enable Call Forward from your office telephone.

  1. When the phone is idle, tap the blue Menu button on the main screen > Features > Call Forward. Select your number.
  2. Select the desired forward type:
    • Always Forward: Incoming calls are forwarded unconditionally.
    • Forward: Incoming calls are forwarded when the phone is busy.
    • No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
  3. Enter the forward number. For No Answer Forward, tap the pull-down list of After Ring Time, and then tap the desired ring time to wait before forwarding.
  4. Tap the Save soft key to accept the change.

In cases where you are not on-campus and require that your extension be forwarded, submit an online service request and select the Telephone Services category and provide your  campus extension and telephone number for forwarding.

Be vigilant for phishing attempts, fraudulent emails

ITS remonds all users to be vigilant and aware of possible phishing attempts/cyber threats related to COVID-19. Please be wary of suspicious emails, links or attachments from senders you do not recognize. For additional tips and reminders, visit ITS's Tips for Information Security page.