Technology for CCU Faculty and Staff
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New ITS Ticket System
ITS has transitioned to a new help desk ticket system – KACE Systems – effective July 15, 2020. While the new interface operates in a manner similar to the former help desk ticket system, it provides extra features for users, such as a repository for articles and tutorials, enhanced capabilities for reporting and system management, as well as opportunities for feedback. The link to the new ticketing system is https://5000.coastal.edu. Learn more »
As CCU operates in an alternative environment (e.g., online instruction or working remotely), the following tools may assist you. The Provost’s office website outlines the Academic Continuity Plan and provides links to additional technology resources, including an overview of CCU digital learning resources (e.g., Microsoft Teams, Moodle, Echo360, etc.).
Teams is the primary campus tool for real-time chat collaboration – you can even share your screen and host meetings with Teams. To test and prepare, v isit the Office 365 portal, log in and choose the icon for Teams. In the bottom left corner, click the icon to download the installer. Test chatting with colleagues to ensure you are comfortable with the functionality. Visit Microsoft Teams for additional resources.
Additional technology resources include:
- Resources for Teaching and Working Remotely Using Microsoft Teams
- Microsoft OneDrive
- Microsoft Outlook
Note: The quality of the virtual collaborations using technology (such as through Microsoft Teams), depends on the quality of bandwidth and type of connection being used at the alternative work environment locations (e.g., online through wireless connection).
Email, Calendar and OneDrive File Storage/Sharing
Office 365 is hosted in the cloud, meaning you can access your email, calendar and OneDrive documents from anywhere. If you need files that are stored on the hard drive of your work computer (e.g., My Documents folder), please copy needed files to a cloud storage, such as your Microsoft OneDrive to ensure the files you need remain accessible to you.
- How to test and prepare: Office 365 requires MFA, so be sure to test logging in from home to make sure your MFA is properly configured.
Access Applications Off-campus with Virtual Private Network (VPN)
Coastal Carolina University's Virtual Private Network (VPN) allows a user to securely connect to the University's network resources on campus and off campus. VPN is intended for those who need secured access to campus resources, sensitive systems and files in network folders. VPN access is an excellent alternative to taking sensitive data off campus.
VPN is required to access the following from off-campus: Ellucian Colleague, Informer, network storage on T and U drives, Perceptive Content, and Terminalfour (t4). If you need VPN access in order to conduct job functions from an off-campus work environment, please visit VPN for faculty and staff. Supervisor approval is required.
If you will use VPN access on a personal device, please ensure your device has the latest updates and antivirus software installed.
Tips for Internet Connectivity
The quality of the virtual collaborations using technology (such as through Microsoft Teams), depends on the quality of bandwidth and type of connection being used at the alternative work environment locations (e.g., online through wireless connection).
If available, use an ethernet/wired connection instead of a wireless connection to help ensure consistency in internet connectivity.
Your mobile data plan may allow you to use your cellular or mobile device as a hot spot to connect to CCU services. Charges may apply depending on your mobile data plan agreement.
Forwarding Telephone Lines
From off campus
If you are off campus and would like to forward your campus extension to an off-campus or mobile number, submit an online service request; select the Telephone Services category and provide your campus extension and the telephone number for forwarding.
From on campus
To forward on-campus calls to an off-campus number, please follow these steps to enable Call Forward from your office telephone.
- When the phone is idle, tap the blue Menu button on the main screen > Features > Call Forward. Select your number.
- Select the desired forward type:
• Always Forward: Incoming calls are forwarded unconditionally.
• Forward: Incoming calls are forwarded when the phone is busy.
• No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
- Enter the forward number. For No Answer Forward, tap the pull-down list of After Ring Time, and then tap the desired ring time to wait before forwarding.
- Tap the Save soft key to accept the change.
Be vigilant for phishing attempts, fraudulent emails
ITS remonds all users to be vigilant and aware of possible phishing attempts/cyber threats related to COVID-19. Please be wary of suspicious emails, links or attachments from senders you do not recognize. For additional tips and reminders, visit ITS's Tips for Information Security page.